Booking.com Reviews 

I hired a car through Booking.com from Bordeaux airport with OKMobility. I booked as Mike as that is my name and what people call me. I was refused the car as my full name is Michael. The car hire company told me I needed to contact Booking.com in order to change the name so it was the same as on my passport and drivers license. I did this and booking.com refused even though they had my email and phone number. There was no real explanation other than they couldn’t. I was left without a car unless I wanted to pay 500 Euros as opposed to the £168 I had paid already. I have been refunded 2/3 of the cost and I accept I made an error but I fail to understand why Booking.com couldn’t have been flexible or understanding. It was too late to hire another car anyway and my family and I had to get to our destination. I was then without a car. Why can’t Booking.com help people in this sort of predicament? I’ve asked for the rest of my fee to be refunded as a gesture but I post to highlight the poor customer service and question Bookong.com’s commitment to their customers.

Bought an airplane ticket with booking.com in June 2026. Airplane cancelled my flight and I had to urgently (3 hours before an actual flight) purchase a new one because I had a next connecting flight that I could miss. When I asked to refund unpredicted expenses Booking.com support transfer me to Go To Gate. Both companies are completely free scam: I never received a refund of the unused flight ticket that was rescheduled or refund for my inspected expenses. Go to gate sends me to air company, but they are as an agent have to ask for refund (it’s clearly stated on airplane website and support). I was trying to get resolution for 3 months: it’s clear that services was not provided. No result: go to gate support is a complete scam sending me off to the air company even thought that have to help because I purchased from them. Never buy flight tickets from booking.com despite all discounts. You will loose all your money.

I am deeply shocked by Booking.com’s customer service. My reservation number is 5937444442 at Batumi Royal Apartments. Due to a cancelled flight, we arrived 1 day late and the host forced us to pay the full price of €570 IN CASH on-site.However, he committed severe fraud (misrepresentation). He put us in an unlisted, dirty 33 sqm room instead of the 45 sqm rectangular apartment we paid for. The room had a broken bathroom, bare electric wires, and toxic black mold on the walls. I am traveling with my 2-year-old toddler.For my child's safety, we checked out immediately, left keys at reception, and had to pay out of pocket for a new hotel via Booking (OPUS Batumi). I uploaded all architectural floor plans and photo evidence to the support chat. Despite clear evidence of cash fraud and health hazards, Booking.com's first-line support refused to force the host to return our money, trying to close the case with a pathetic token credit of 299 GEL (~100 EUR). They let the scammer keep our €570 cash for 14 nights we didn't stay there!This is a direct violation of consumer rights. I demand a Senior Manager / Supervisor to review my case immediately and issue a FULL REFUND of €570 to my wallet or card. Do not book here if you care about your safety and money!

It is impossible to enter into a dialogue with this terrible excuse of a Company. They email you with email addresses that bounce when you try to reply and play stupid games to try their very best to avoid accountability when something goes wrong. AVOID using them and if you did use them and have an issue go straight to your card provider and deal with them….. Booking.com “customer service”is frankly a disgrace.

⭐ 1/5 — Extremely disappointing experience with Booking.com

We booked a flight through Booking.com, with Air Transat as the airline. Our original flight was scheduled for September 20. The airline later changed the flight to September 18.

The biggest issue is that we were never notified about this change.

Both Booking.com and Air Transat have confirmed to us that Air Transat sent Booking.com an email informing them about the schedule change, and that Booking.com was responsible for forwarding this information to us. Despite receiving this information, Booking.com failed to notify us.

When we contacted Booking.com's customer support, we were told that they had supposedly sent us an email about the rescheduling on May 15th. This is not true. We never received such an email. When we specifically asked Booking.com to provide proof that this email had actually been sent to us, they were unable to provide any proof or evidence that the email was ever sent or delivered.

What makes the situation even more concerning is that Booking.com continued to send us information showing the old flight date.

On September 19th — one day after the new flight date of September 18th had already passed — Booking.com sent us an email saying "don't forget to check in for your flight." The flight information in that email still showed our original September 20th flight date.

Their app was also still showing the original September 20th flight date, rather than the updated September 18th date.

So from our perspective, everything Booking.com was showing us continued to indicate that our flight was on September 20th. We had absolutely no reason to believe otherwise.

Because we were not informed of the change, we planned our work, transportation, accommodation and other travel arrangements based on the original itinerary. We are now facing significant additional costs and disruption as a direct result of this situation.

The customer support experience has also been extremely disappointing. We received inconsistent explanations from different customer support representatives, including the claim that an email had been sent to us on May 15th, despite the fact that we never received it and Booking.com could not provide proof that it was actually sent.

From our experience, the customer support has been unprofessional and contradictory, and instead of taking responsibility for the failure to communicate this major schedule change, we have been passed between explanations without receiving a satisfactory solution.

Even more frustratingly, Booking.com is currently refusing to properly compensate us for the consequences of this mistake, despite the fact that they have acknowledged receiving the airline's notification about the schedule change and that they were responsible for communicating it to us.

We understand that airlines can change flight schedules. That is not the main issue here.

The issue is that:

• Air Transat notified Booking.com of the schedule change.
• Booking.com acknowledges receiving that notification.
• Booking.com was responsible for communicating the change to us.
• We never received a notification about the change.
• Booking.com's app continued showing the original September 20th flight.
• Booking.com even sent us a check-in reminder on September 19th showing the original September 20th flight.
• When we challenged customer support about the alleged May 15th notification, they could not provide proof that it had been sent.
• We are now dealing with significant additional costs and disruption.
• Despite all of this, Booking.com does not want to properly compensate us for the consequences of their failure to notify us.

This has caused us considerable stress, financial loss and disruption to our travel plans.

We expected a major travel platform to accurately communicate important changes to our itinerary and take responsibility when something goes wrong. Unfortunately, in our experience, Booking.com failed to do that when it mattered most, and its customer support made the situation even worse through inconsistent explanations and a lack of accountability.

If you are considering booking a flight through Booking.com, I strongly recommend you to instead booking it directly with the airline and not relying on Booking.com's incompetence.

You sent me 2 emails telling me booking was not confirmed and would be cancelled so my friend booked somewhere else to stay as it was for the following day. I'm now wasting so much time trying to get a refund as despite sending me 2 emails about this you seem to have to have no record of it because they were automatic emails. You even tried to made the accommodation owner refund me when it is not their fault. I'm still wasting my time trying to get an early bank statement to send you ro prove I paid you even though surely your records show this? How do you not know what emails you sent to me or whether I paid you, surely you know this?!!!!!

If I could give 0 I would. Appalling customer service, passed around to different agents, contradictory information, AI does not understand, cut off from the calls, no updates and failure to compensate appropriately for the £360 we paid out for our stay, to only receive a £34 goodwill credit (which we were originally told would be £50) for a property dispute regarding blocked toilet, stained mattresses & uncleanliness - 17 photos were sent to booking.com as evidence. Also the photos used in the property advert are not as the property is currently

Twice now an attempt has been made by scanners who have all my details from Booking.com. I have tried all ways to report this to them through the app and trying to find a contact number. Im given a code that doesn't allow you to get through to anyone.
This is the last holiday I will book through Booking.com. Their security is very lax. These scanners have all my holiday details and date of travel. Plus my phone number. Approached my via WhatsApp.

I booked a room for tonight but when I handed the booking form to reception they said the booking was for last Sunday. I'm very careful with bookings. I think what happened was I went back to amend a field and doing so reset the dates - something I didn't notice. I cannot prove it but in future I would personally avoid booking.com.

Worst online booking service by far. Had an issue with a hotel reservation that they would do nothing about. They blamed it on the hotel, while the hotel blamed it on booking.com. Will never use them again. EVER.

Here is the amended review, shifted to focus directly on Booking.com's failure to vet listings, support customers, or take responsibility for the bait-and-switch:

WARNING: Booking.com Refuses to Help After Deceptive Hotel Bait-and-Switch

Rating: 1/5 Stars

I am writing this review to warn travelers about Booking.com's total lack of customer protection and complete disregard for listing accuracy.

I reserved a hotel through Booking.com on a pay-on-arrival basis. Upon arrival in Egypt at the listed location—a third-floor reception—staff claimed the building was "under refurbishment." They then redirected us to a "sister branch" around the corner. In reality, this secondary location was an unaffiliated, substandard hostel with its own distinct website, operating under a completely different name. Facing the prospect of being left stranded in a foreign country, we had no choice but to pay on arrival at this alternative property.

The major issue here is Booking.com's response—or total lack thereof. When I contacted Booking.com customer service by phone to report this blatant misrepresentation and fraud, their support was useless. Instead of investigating the property, vetting their platform, or helping resolve the financial loss, the representative completely dismissed any responsibility. Their only advice was to "deal with the property directly"—the exact same property that had just deceived us.

Booking.com allows unvetted, deceptive properties onto their platform and completely abandons travelers when things go wrong. Do not rely on Booking.com's customer service or listing descriptions to protect you. If a property scams you, Booking.com will wash their hands of it.

If I could give it less stars I would. Worst costumer service there is and they work with so many third parties whom all just point the finger to each other. If you need to arrange something, booking.com just shrugs and tells you to go to someone else, that someone else tells you to go to booking.com and the circles goes on and on.

Getting your refund back is also impossible, so I would suggest you always book on the website of the hotel you want to book at instead of booking.com.

Booked a hotel advertised on Booking.Com website. Made the booking with Booking.Com. Paid Booking.Com. The advert said it had a restaurant, a bar and a spa. The day after payment was taken and two days before check in Booking.Com advised us that the restaurant was closed, the bar was closed and the spa was closed. Only 2kms to the nearest food outlet! We checkout after just the first night. Try getting a refund. They want to palm you off to the hotel even though they took my money. Offered a paltry 116 euros “credit” in compensation. I WANT MY MONEY BACK FOR FALSE ADVERTISING.
PLEASE PLEASE PLEASE DONT BOOK with booking.com

I like the straightforward approach of Ink n Toner UK. Having genuine, compatible, and budget-friendly cartridge options in one place makes it easier to compare choices and find supplies that fit different printing needs.

Shocking customer service from Booking.com.

I contacted them after finding the exact same booking cheaper on Booking.com itself and was initially told to provide further details so the price match could be reviewed. I sent everything they asked for, including the relevant information, and then heard absolutely nothing for over two weeks.

After chasing them, I was eventually told that the price match would not be honoured — with no proper explanation or reason given.

What makes this particularly frustrating is that this was not a cheaper price found through another website. Booking.com was effectively being asked to honour a lower price advertised on its own platform.

The lack of communication, the two-week delay and then simply refusing the price match without explaining why is extremely disappointing. I expected much better customer service and transparency from a company of this size.

Honestly their app, customer service and compared to the fees they charge me as a host is disgusting.

Cannot log into my main extranet for 3 weeks now and they dont solve it or care for that matter.

Until I screw up a booking and the guests are left homeless. They will not react, and if they do they will punish me 10000% for sure.

South Asian customer service is shockingly bad!.

Airbnb did the same after covid which is why I left them!

Booked room withBooking.CON.Room was smelly , noisy and extractor caused floor and furniture to vibrate so left after speaking with hotel staff 40 minutes after check-in.
Hotel was going to make the refund ..they didint...booking.com was going to make hotel issue refund they didnt....Paid £130.50 for non stay ..booking.CON offered £13.50 as gesture of goodwill....ffs

I have been a loyal Booking.com customer for many years, and I cannot believe how I have been treated in this situation. I have been waiting for my refund for around six months and have contacted Booking.com countless times, yet I am still being ignored and passed around without any proper resolution. The hotel has confirmed in writing that the booking was cancelled and that Booking.com needs to refund my money and finalise the cancellation. I have provided this evidence, but nothing has been resolved. I am deaf and cannot communicate by telephone, which makes this situation even more frustrating. After being a customer for many years, I find this treatment absolutely unacceptable. At this point, I feel completely ignored and let down by Booking.com. I simply want my money returned and this matter finally closed.

Absolutely awful experience. Got charged twice for the same flight. Trying to resolve the problem is an absolute nightmare. AI nonsense……four times and nothing sorted out. Even gave me a link to the wrong airline. Finally spoke to an actual human being……but it seemed like a call centre very far away. Still awaiting the outcome.

Someone called Shanker S from booking.com was meant to be investigating my complaint re my unhappy stay at a guest. I’ve sent thirteen messages in total over the past five weeks to no avail. Shocking company I’m amazed they are still legally going. I will avoid this company at all costs.