Invited
Good place to search for merchandise that is no longer listed/available on a particular vendor's website. For example, I have found shoes and clothing that I wanted to purchase that is no longer on th... See more
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Invited
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
ThankYou Luis for making it easy for me to make the return of the item bought.. ThankYou for all the support and I greatly appreciate it .. Many Thanks
Company replied
Invited
app/website has serious glitches. filter doesn't work, when filtered for a certain brand, it also shows other brands in the results. not really Lyst's fault id say. more of Senser-another marketplace... See more
Company replied
Company details
- #168 of 214 best companies in Online marketplace
- #459 of 638 best companies in Clothing Shop
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Reply from Lyst
Hey Yousef, thanks for your review!
We're glad to hear that your experience was fast and straightforward. That’s exactly what we aim for!
We welcome you back soon to shop with us- Lyst.
ThankYou Luis for making it easy for me…
ThankYou Luis for making it easy for me to make the return of the item bought..
ThankYou for all the support and I greatly appreciate it .. Many Thanks
Date of experience: 05 July 2025
Reply from Lyst
Hey there, thanks for the amazing feedback!
We're happy to hear that the return process was easy for you. We appreciate your acknowledgement and are grateful for your support.
Happy Shopping - Lyst
Reply from Lyst
Hi Femi, thank you for your 5 star review!
We happy to hear that Kyla was able to help you resolve the issue with incorrect item.
Happy shopping! - Lyst
Invited
Reply from Lyst
Hey Randy, thanks for your review!
We're thrilled to hear you're enjoying the assortment.
We welcome you back soon to shop with us- Lyst.
Invited
Good place to search for merchandise
Good place to search for merchandise that is no longer listed/available on a particular vendor's website. For example, I have found shoes and clothing that I wanted to purchase that is no longer on the vendor's clothing website. Lyst does a search for me! Also Lyst remembers items you are searching for and sends periodic updates to your email
Date of experience: 25 June 2025
Reply from Lyst
Hey Susan, thanks for your kind review!
We're really glad to hear that Lyst has helped you find items that were no longer available on the original vendor's site. Our goal is to make your shopping experience easier by doing the searching for you, and it's great to know the email updates have been helpful, too.
We welcome you back soon to shop with us- Lyst.
Invited
Good quality clothing Happy with my…
Good quality clothing Happy with my purchase fast delivery
Date of experience: 27 June 2025
Reply from Lyst
Hey Martin, thanks for the 5-star rating!
We're thrilled to hear you're happy with the quality of the clothing and the fast delivery.
We welcome you back soon to shop with us- Lyst.
Invited
Reply from Lyst
Hey John, thanks for your feedback!
We're thrilled to hear you had a great experience.
We welcome you back soon to shop with us- Lyst.
None of mine requirements was accepted
None of mine requirements was accepted, nothing was successful to improve the costumer service, bad experience
Date of experience: 22 June 2025
Reply from Lyst
Hey Vadim, we're sorry to hear about your experience!
Apologies if we are not able to meet your expectations. We’d appreciate the chance to better understand what went wrong and see how we can make things right. Please feel free to reach out to us directly at customercare@ly.st so we can work on a resolution together.
Looking forward to helping you - Lyst.
Invited
Timely and not a scam.
Date of experience: 19 June 2025
Reply from Lyst
Hey Zack, thanks for your review!
We're glad to hear you had a smooth and timely experience. We appreciate your trust and look forward to serving you again!
Happy shopping! - Lyst
Disappointed and Won’t Be Returning
I purchased a pair of Balenciaga shoes through Lyst expecting a seamless experience similar to platforms like Rue La La or Gilt where once you buy the item is yours. Instead, I received a confirmation email saying the order was “awaiting approval” by the seller. That was the first red flag.
Shortly after, I got a follow-up email saying there were “technical difficulties” and that I should contact customer service. When I did, I was told the seller had rejected my order because the price had changed between Lyst and the seller’s site. That completely defeats the purpose of using Lyst. Why shop through an aggregator that cannot honor the price or guarantee the order?
This was a complete waste of my time and yes, disappointing. I could have gone directly to the seller or found the shoes elsewhere without the false promise of a confirmed purchase. Will I use Lyst again? Absolutely not.
Date of experience: 18 June 2025
Reply from Lyst
Hey Shauny, we're truly sorry to hear about your experience!
We’re sorry to hear that we couldn’t fully assist you in resolving your issue with the price discrepancy. We have responded to you via email with details about what happened with the price discrepancy on your order.
We'll wait for your response. - Lyst
Kyla could not have been more helpful
Kyla could not have been more helpful! She went over and above to fix an order that Lyst cancelled. She provided a human experience which is hard to find these days! Thanks so much Kyla!
Date of experience: 19 June 2025
Reply from Lyst
Hey Brit, thank you for your awesome review!
We're glad to hear that Kyla was able to greatly assist you in resolving the issue with your cancelled order.
Happy shopping! - Lyst
Invited
Reply from Lyst
Hi Sorn, I am sorry to hear that you are experiencing this on Lyst.
We wanted to further investigate it. One of our team members will be reaching out to you to further investigate.
We'll wait for your response. - Lyst
Cancelled my order because they…
Cancelled my order because they realised they slightly under-charged me. Pathetic and unprofessional
Date of experience: 15 June 2025
Reply from Lyst
Hey Nicholas, we're really sorry to hear about your experience!
Please know that prices are set by the retailers, not Lyst, and while we do our best to reflect real-time pricing, there can occasionally be a delay. But we're happy to check an alternative for you. Feel free to reach out to our customer care team via customercare@ly.st so we can further assist you.
Looking forward to your email! - Lyst.
Invited
Excellent and most helpful shopping…
Excellent and most helpful shopping assistance! Love it!
Date of experience: 14 June 2025
Reply from Lyst
Hey Hope, thank you so much for your kind words!
We're thrilled to hear you had an excellent experience and found our shopping assistance helpful. We're always here to help.
Happy Shopping - Lyst.
Invited
Reply from Lyst
Hey Ebenezer, thanks for the amazing review!
It truly means a lot to be seen as kind and trustworthy, which we deeply value. We are grateful for your support!
We welcome you back soon to shop with us- Lyst.
Invited
You have good prices
Date of experience: 13 June 2025
Reply from Lyst
Hey Eric, thanks for the 5-star rating!
We appreciate you noticing our prices. We're happy to hear that you find them to be good, and we appreciate for your feedback.
Happy Shopping - Lyst
Invited
Great if you’re looking for bargain…
Great if you’re looking for bargain prices for top brands. Fantastic
Date of experience: 01 June 2025
Reply from Lyst
Hey there, thanks for the great review!
We're happy to hear that you had a fantastic experience finding top brands at bargain prices. Thank you for sharing your positive experience.
Happy Shopping - Lyst
Invited
Second time I buyer something went well…
Second time I buyer something went well like the first time!
Date of experience: 06 June 2025
Reply from Lyst
Hey Nikos, thanks for the 5 star review!
We're glad to hear that you're having an awesome experience purchasing with Lyst.
Happy shopping! - Lyst
Invited
Makes my online shopping a breeze!
Date of experience: 04 June 2025
Reply from Lyst
Hey Sammy, thank you for your awesome review!
We're glad to hear that your online shopping experience with Lyst was smooth and easy. This is exactly what we aim for.
Happy shopping! - Lyst
Excellent customer service
There was a problem with my order on the Lyst end, but they took care of it promptly and completely to my satisfaction!
Date of experience: 28 May 2025
Reply from Lyst
Hey Cheryl, thanks for the 5-star rating!
We're happy to hear that we resolved the order issue to your satisfaction!
We welcome you back soon to shop with us- Lyst.
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