Vinted Reviews 

Zero stars and absolutely the worst site and customer service ever. It’s hard to put it into words how diabolical Vinted is. They have grown so fast but have not put any of that money into hiring Humans! Instead they rely on ai/bots. You are better off smashing your head against a wall then try and deal with their appeals/customer service. They are far more painful. Beyond a joke.

I’m so annoyed with Vinted. For some unknown reason I was logged out of my account and cannot get back in as the original email I used to create the account is now obsolete. I tried for hours to get back in using various methods to no avail. Without being in the account it is also completely impossible to contact them. This means my earnings have all been lost as there is no way of retrieving them and all my work uploading items to sell has been wasted. What a diabolical system. Thanks Vinted! 😡

Sold an expensive item on Vinted. Shipped via Relay using Vinted bar codes. Buyer received a cheap blouse. I have spent weeks communicating with Vinted to get them to investigate and issue compensation. You just go round in circles.
Do not sell expensive items on Vinted. Stick to the £1 sales! Or maybe use EBay.

Tried to sell real items on this site, was blocked and banned, saying they were counterfit. Avoid this site, they don't know real goods from fake.

Purchased item which seller did send and because it was taking longer than normal for delivery I enquired about it. I then got email from Evri saying the item was beyond repair and to contact Vinted for refund. I've shown them email from Evri and I've now been told to wait till 19th October before they will fo owt. Its disgusting. Quick enough to take buyer protection but not quick enough to refund. No wonder Vinted gets a bad name. ..stay well clear.....

I received a package containing a Murano clown that I ordered. When I opened the package, I discovered it was broken. I took photos of it and sent them to Vinted. They then asked for more... I sent more. Then they asked for more photos of the packaging , which I no longer have. I just told them to complete the transaction as I will be closing my account with them. I will never use them ever again. Customer service rubbish, no refund, EVRI delivery failed yet again. That's 3 deliveries they've messed up in the last 3 months.

Refund refused for an obvious counterfeit (Transaction #TX21955007984)
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​I purchased a Tommy Hilfiger sweater on Vinted (Transaction #TX21955007984, handled by Anastasiia). Upon delivery, it was immediately clear that the item is a blatant fake:
​Abnormal sizing and fit compared to standard brand sizing.
​Poor quality and finish.
​Invalid authenticity QR code on the care label.
​Inconsistent serial/style number pointing to a completely different garment.
​I immediately raised a issue following the correct procedure: I held off on approving the order, submitted detailed photos of the tags, and provided clear proof of the counterfeit to support.

​Despite paying the mandatory "Buyer Protection" fee, Vinted support refuses to properly review the evidence provided or issue a refund. The platform collects protection fees while leaving buyers unprotected against counterfeit sellers.
​I demand a full refund for this non-compliant item.

vintage co uk blocked my account after few min as they supporting hamas!!!

Sold an item, sent off in perfect condition, by inpost the buyer complained it was damaged in transit, Vinted refunded them fully, and the ‘buyer’ has kept my item, despite me asking them to return it. Contacted Vinted and it just sends an automated reply, absolute con the buyer got a full refund and has kept my item! Advice, take lots of photos as proof of package condition when sending your product off to buyer and use bubble wrap with photo evidence.

Buyer are consistently not describing their items accurately as they know vinted won't penalise them. The buyer will request that the buyer pays for return postage which is penalising the buyer. This needs to change. Why are we paying buyer protection if this constantly occurs. I have been on the wrong end of this saga more than once with the same outcome.

Pity there wasnt a 0. Listed a pair of adidas trainers for sale after creating my account as they were too big.
Automated email with no dispute process saying i was selling counterfeit items. Banned.

Placed an order supposedly with ‘buyer protection’ received a notification to collect the order but no collection code. Have been round in endless circles with customer services who basically say tough. It’s legalised robbery, Keep your money and avoid.

It’s ok till you get scammer seller. I got random worthless item from a seller, and there is really no way to lodge formal complaint & get for example ticket number so you are a ‘case’ to investigate. Just round & round without going anywhere. I question if the buyer’s protection fee we pay on every order is worthless when it comes to actual issue resolution. Beware of Vinted, scammers paradise

I would strongly advise against using Vinted for anything of significant value.

I had heard for years that Vinted was a great platform, so I eventually gave it a try. Selling inexpensive items may be fine, but my experience selling a €600 camera lens has completely changed my view of the platform.

The buyer received the lens, marked the transaction as completed and gave me a 5-star review. Almost two weeks later, he contacted me about a fault and told me it was the first time he had actually tried the lens. He initially wanted to return it for a full refund.

I declined because the lens was working when I sent it, the buyer had had it for almost two weeks, and the transaction had already been completed. The buyer then changed his 5-star review to 1 star (why is it even allowed to change a review?) and accused me of all sorts of things. I reported the review to Vinted and explained the timeline, including the fact that the buyer's own messages contradicted the fact that he tried the lens for the first time on the day he communicated the fault (which was difficult to believe).

Vinted's response? The wording was partially removed, but the 1-star review was left in place.

I submitted a further report explaining why the entire review was misleading and retaliatory. It was closed almost immediately.

That is the real problem with Vinted: when a transaction is straightforward, everything is fine. But when something goes wrong with a valuable item, there appears to be very little meaningful support for the seller. You can provide the evidence and explain the circumstances, but getting someone to actually consider it seems to be another matter.

I won't be selling anything of significant value on Vinted again.

For cheap clothes or things I wouldn't mind losing money on, perhaps it's worth using. For expensive electronics, cameras or other valuable items, I would strongly recommend using a platform with proper seller protection and meaningful customer support.

Very disappointed with Vinted. I’m a trading card collector and sometimes buy multiple products because they can be difficult to obtain. Once I have what I need for my collection, I sell the remaining items to try recover some of my costs.

Vinted classified this as “commercial selling” and blocked my account.

The blocked me for a week previously and despite repeatedly asking what specifically I had done wrong, support simply referred me back to their terms and conditions without providing a proper explanation.

What makes this particularly frustrating is that I reported other users selling very similar sealed products to see what vinted would do, only to receive a message saying that their listings did not violate Vinted’s rules. **IT WAS THE SAME LISTING AS MINE ****

I have no issue with Vinted enforcing its policies, but they should be applied consistently and users deserve a clear explanation when their account is blocked. My experience has been extremely frustrating and lacking in transparency.

I can see from all the reviews that this is a common issue and they do not respond to their users. I can see this platform really dying off after initial hype, customer service is terrible!!

Appalling customer service. I am trying to transfer the balance in my account to my bank account but an error arises. No one to speak to, only text messages fobbing me off saying it’s being investigated but no progress. They are holding my money and I seem powerless to get it back. Would never recommend this company.

ZERO CUSTOMER SERVICE and some bot thats useles . I paid for home delivery for sn item amd royal mail
Sent it to collection point 30 miles away. Vinted cannot to help me as theres no humans working for them. I will be closing my accou t and selling and buying elsewhere.

Terrible customer service and terrible AI check for item. MY account has been blocked for selling counterfeit item. Even after sending all the proofs the item was genuine, the customer service (Not sure they are real people behind it) did not want to unblock my account.

Vinted customer service is USELESS . They charge you fees and then won’t refund for an item I returned. Two issues raised one by me and one by seller and Vinted closed the case without a resolution . I now have no parcel and no refund . Thanks for nothing Vinted!!

The customer support is no support at all. A seller sold me an item which they misdescribed. Therefore it was not fit for purpose. I have to pay the return postage for something that is not my fault.