Last Updated: October 2026

1. Digital-Only Scope

This Refund Policy applies to paid digital Services offered by CodeConda LLC (“CodeConda,” “we,” “us,” or “our”), including subscriptions, renewals, one-time digital services, usage credits, processing jobs, and generated outputs.

A merchant of record or payment provider may administer a transaction and refund under its checkout terms. This Policy applies alongside those terms and the Terms of Service.

2. Voluntary First-Purchase Review Window

Separately from any refund right provided by law, CodeConda may, in its discretion, review a first paid purchase refund request submitted within fourteen (14) calendar days after the initial charge for a particular Service. This voluntary review window is not a guaranteed trial or unconditional right to a refund. We may consider usage, credits consumed, outputs delivered, costs incurred, abuse, prior accounts, and the reason for the request.

The discretionary first-purchase rule generally does not apply to renewals, repeat purchases, promotional or complimentary credits, substantially consumed usage, custom work already performed, or purchases made after a prior refund for the same or substantially similar Service.

3. Subscriptions, Renewals, and Cancellation

Cancel an automatically renewing subscription before its renewal date through the account billing portal where available or through our support page. Cancellation stops future renewals and ordinarily leaves access available until the end of the paid billing period. It does not automatically refund the initial charge, a renewal, unused time, or a partially used period.

Renewal charges are generally nonrefundable unless required by law or caused by a verified billing error. If you believe cancellation was completed before renewal, submit the confirmation or relevant details through support.

4. Usage Credits and Generated Outputs

Purchased credits and generated outputs are digital services. Credits have no cash value and are not redeemable for cash. Unused or partially used credits are generally nonrefundable after purchase, and consumed credits or delivered outputs are generally nonrefundable merely because an output was inaccurate, unwanted, nonunique, or unsuitable. AI and automated outputs inherently vary, as described in the Terms.

An expiration, withdrawal, or refund rule shown at checkout controls where required by law or expressly stated at purchase. Restoring credits adjusts your Service balance without returning money to your payment method.

5. Failed Jobs and Service Availability

If a processing job fails because of a verified Service error or upstream-provider failure and no usable output is delivered, we may automatically restore the credits used or restore them after review. If restoration is technically unavailable or inappropriate, we may consider another remedy, including a refund, where required by law or approved in our discretion.

A job is not necessarily failed because processing is slow, an output differs from expectations, a source file is unsupported or corrupted, instructions are incomplete, a connected platform rejects an action, or use violates our policies. Provider outages and retries may delay the final job status.

If a verified outage or Service error prevents meaningful use of a paid Service, submit a request through our support page. We may consider a refund based on the duration and effect of the issue.

6. Duplicate, Incorrect, or Unauthorized Charges

Promptly report a suspected duplicate, incorrect, or unauthorized charge through our support page. Include the transaction date, amount, receipt or invoice identifier, and enough account information to locate the payment, but do not send full payment-card details. We may verify the account, usage, authentication, and provider records before deciding the request.

Verified duplicate or incorrect charges will be corrected. You may also contact your payment provider or financial institution about an unauthorized or disputed charge.

7. How to Request a Refund

Submit through our support page. Identify the Service, account email or identifier, transaction, purchase date, amount, and reason for the request. We may request reasonable verification and may decline to process a request until we can confirm the purchaser, account, and transaction. Do not submit sensitive payment credentials.

Submitting a request does not guarantee approval. Depending on the transaction, the request may be decided by CodeConda, a payment processor, or a merchant of record. Any decision may be communicated through the support channel or contact information associated with the request.

8. Refund Method and Timing

Approved cash refunds are generally returned to the original payment method, or another method required by law or the provider, and are not issued as store credit. After authorization, banks, card networks, payment processors, merchants of record, currency conversion, and local payment methods control final posting times. It may take several business days or longer for a credit to appear.

Fees, exchange-rate differences, and taxes are handled according to legal requirements and provider rules. Restored usage credits generally appear in the relevant Service and are distinct from money returned to a payment method.

9. Rights Provided by Law

Some jurisdictions provide rights for defective digital services or a cooling-off or withdrawal period. Those rights vary and may depend on whether you requested immediate performance, received digital content, or acknowledged that performance could affect a withdrawal right. A waiver or acknowledgment affects those rights only if valid for the transaction. If governing law gives you greater rights than this Policy, that law controls.

10. Abuse and Changes

We may deny discretionary requests involving fraud, refund abuse, repeated purchases and refunds, evasion through multiple accounts, policy violations, or materially false information. We may update this Policy prospectively. The current version is posted on this page with its “Last Updated” date. A change will not retroactively remove a refund right that accrued before the change.

11. Contact

For billing, cancellation, credit-restoration, or refund questions, submit a request to CodeConda through our support page.