A. The new eShakti Friends & Family Referral program is more personalized and traceable. It allows you to choose the referral benefit you want, offers multiple ways to make a referral and is more transparent in allowing you to track your referral benefits.

A: You can make a referral through the Referral Page. There are several ways to make a referral:

1. Copy your unique referral link and share it with anyone via a message.
2. Post your referral link on your social media pages.
3. Use a QR code in case you want to maintain your privacy.
4. Email the referral link to selected contacts for the referral.

The referral section can be accessed through the top navigation link on our website post login.

A: The referral benefit will automatically be credited to your account when we ship your friend’s first order. The benefit credited to your account is the one you have currently selected.

A: Log in to your eShakti account and click on the “Refer Someone” tab on the top navigation bar. Choose the referral benefit you want from the options provided and click on the update button to confirm. The new referral benefit will apply to any of your future successful referrals.

A: Yes. Your referral benefits can be clubbed in a single order.

A: You can change the referral benefit any time before your friend’s order is shipped. Any change you make after their order is shipped will apply only to future referrals.

A: No, once a referral credit is issued to your account, it cannot be changed. Any changes made to your selected referral benefit applies to future referrals only.

A: The referral benefit will automatically expire after one year. In case you are unable to redeem your benefit within the year, you can write to us at [email protected] and request an extension.

A: Your friend receives a $50 credit on their first clothing order placed with eShakti using your link. They may also be eligible for other new or first-time customer benefits that are available at that time.

Benefits of the Fit Guarantee program apply to their first 3 orders placed with eShakti. This includes free customization, free remakes on fit issues and/or 100% refund. Details of this program can be found here.

A: The benefit for your friend is automatically applied to their order at checkout.

A: You can track your referrals in the ‘Referral Page’ while you are logged in. Here you will find details like registrations, successful referrals, eligible benefits & redemptions made so far. You will also receive an email every time someone you referred places their first order, and a follow-up email when the referral benefit is credited to your account.

A: Yes. You will receive your referral benefit even if your friend returns their first order after delivery.

A: You will be eligible for your referral benefit only in cases where your friend’s order has been shipped. If your friend chooses to cancel their order before it is shipped, then you will not be eligible for any referral benefit. However, you will still receive your benefit in case your friend places a subsequent order that is shipped.

A: In case of a return/cancellation, a refund will be made on the net value of their purchase. This includes any/all the benefits/discounts that your friend received at the time of checkout.

A: If your friend cancels their order before it is shipped, they can still avail their referral benefit on their subsequent order. However, if they return the outfit after it is shipped or delivered to them, they will no longer be able to use the referral benefit on their next order.

A: No, this program is meant for personal referrals. Any referrals which are made through coupon or discount sites will not be considered for any referral benefits for either party. eShakti reserves the right to revoke all referral benefits to both parties in case it finds any misuse including but not restricted to the use of coupon/discount sites, creation of fake accounts etc.

A: eShakti will use the contacts you select only to share your referral link. We will not store or use your contact information for any other purposes.

A: We value your privacy and understand you might not be comfortable sharing any personal details while making a referral. We have an option to refer using a QR code which enables you to make a referral without revealing any personal details, and still be able to enjoy the benefits of making referrals. Click on the QR code to view it in full screen, take a screenshot or save it as an image, share it with your friends and family, and ask them to scan it to avail benefits.

A: You can make group referrals to your community the same way you would if you were to make an individual referral. If you expect the number of referrals to exceed 25, please write to us at [email protected] to get a benefit specially customized for you.

A: We have tried to minimize the conditions to make the process easy and seamless for you and your friends. Please read our terms & conditions located at the bottom of this page for more information.

A: We have a dedicated team just for the referral program. You can write to us at [email protected] with any queries or issues you might have. We will respond to you within 48 hours.