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Best Digital Process Automation (DPA) Software

Blue Bowen
BB
Researched and written by Blue Bowen

Digital process automation (DPA) software is an emerging market of tools containing features found in many technologies, including a number of process automation and rapid application development software technologies. These tools help companies develop completely automated, end-to-end case and process solutions. DPA platforms provide the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow.

The underlying technology in DPA software is similar to that of low-code development and business process management tools. A key differentiator between DPA and other rapid application development tools is the role of the citizen developer. Users can often, but not always, build workflows and simple business applications using DPA platforms without any coding experience, while developers and designers can fine-tune functionality and appearance. But DPA tools are used as more of a digital transformation tool rather than a workplace innovation solution.

DPA tools provide unified cross-channel experiences for both internal and external purposes by coupling workflow automation and operational intelligence to improve efficiency across the board. Intelligent automation and case management technologies are combined to optimize orchestration and standardize user experience.

To qualify for inclusion in the Digital Process Automation (DPA) category, a product must:

Provide robotic and digital process automation capabilities
Facilitate end-to-end case management features
Incorporate some level of intelligent automation
Provide low-code application and workflow development capabilities
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Featured Digital Process Automation (DPA) Software At A Glance

BIC Platform
Sponsored
BIC Platform
Leader:
Laserfiche
Laserfiche
Highest Performer:
Kuali Build
Kuali Build
Easiest to Use:
AuraQuantic
AuraQuantic
Top Trending:
Retool
Retool
Show LessShow More
Highest Performer:
Kuali Build
Kuali Build
Easiest to Use:
AuraQuantic
AuraQuantic
Top Trending:
Retool
Retool

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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107 Listings in Digital Process Automation (DPA) Available
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    G2 Score
Laserfiche
(1,158)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:$53.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytic

    Users
    • Business Systems Analyst
    • Deputy City Clerk
    Industries
    • Government Administration
    • Education Management
    Market Segment
    • 59% Mid-Market
    • 26% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Laserfiche is a document management solution that provides scanning, storage, and organization of documents, along with workflow automation and digital forms.
    • Reviewers like the user-friendly interface, powerful search functionality, and the flexibility of the system, praising its ability to streamline workflows, improve accessibility, and enhance organization.
    • Users reported issues with the web browser user interface, difficulties in setting up process automation, and some limitations in the cloud version compared to the on-premises setup.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Laserfiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    270
    Process Automation
    145
    Document Management
    138
    Form Creation
    135
    Automation
    132
    Cons
    Learning Curve
    88
    Missing Features
    76
    Learning Difficulty
    63
    Limited Functionality
    43
    Complexity
    42
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Laserfiche features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    8.8
    Data Mapping
    Average: 8.7
    9.1
    Workflow Mapping
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Laserfiche
    Company Website
    Year Founded
    1976
    HQ Location
    Long Beach, California
    Twitter
    @laserfiche
    4,812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    427 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytic

Users
  • Business Systems Analyst
  • Deputy City Clerk
Industries
  • Government Administration
  • Education Management
Market Segment
  • 59% Mid-Market
  • 26% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Laserfiche is a document management solution that provides scanning, storage, and organization of documents, along with workflow automation and digital forms.
  • Reviewers like the user-friendly interface, powerful search functionality, and the flexibility of the system, praising its ability to streamline workflows, improve accessibility, and enhance organization.
  • Users reported issues with the web browser user interface, difficulties in setting up process automation, and some limitations in the cloud version compared to the on-premises setup.
Laserfiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
270
Process Automation
145
Document Management
138
Form Creation
135
Automation
132
Cons
Learning Curve
88
Missing Features
76
Learning Difficulty
63
Limited Functionality
43
Complexity
42
View All Pros and Cons
Laserfiche features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
8.8
Data Mapping
Average: 8.7
9.1
Workflow Mapping
Average: 9.0
8.8
Ease of Use
Average: 8.9
Seller Details
Seller
Laserfiche
Company Website
Year Founded
1976
HQ Location
Long Beach, California
Twitter
@laserfiche
4,812 Twitter followers
LinkedIn® Page
www.linkedin.com
427 employees on LinkedIn®
Bizagi
(253)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bizagi is a low-code process automation platform. It enbales organizations to orchestrate processes and create modern apps. The most important use case is often for complex long running processes and

    Users
    • Business Analyst
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 43% Mid-Market
    • 32% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bizagi is a tool that is used for process modeling, automation of repetitive tasks, and integration with various enterprise systems.
    • Users frequently mention the user-friendly interface, the low code management system, the ability to automate workflow as per requirement, and the increase in productivity and operational efficiency.
    • Reviewers experienced difficulties with some functions being hard to implement, issues with the website not always working properly, time-consuming setup process, and lack of availability for Mac and web browsers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bizagi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Automation
    40
    Intuitive
    39
    Process Automation
    39
    Integrations
    38
    Cons
    Missing Features
    24
    Learning Curve
    21
    Performance Issues
    21
    Complexity
    18
    Slow Performance
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bizagi features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    9.0
    Data Mapping
    Average: 8.7
    9.0
    Workflow Mapping
    Average: 9.0
    9.0
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bizagi
    Company Website
    Year Founded
    1989
    HQ Location
    1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
    Twitter
    @bizagi
    5,769 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    440 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bizagi is a low-code process automation platform. It enbales organizations to orchestrate processes and create modern apps. The most important use case is often for complex long running processes and

Users
  • Business Analyst
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 43% Mid-Market
  • 32% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bizagi is a tool that is used for process modeling, automation of repetitive tasks, and integration with various enterprise systems.
  • Users frequently mention the user-friendly interface, the low code management system, the ability to automate workflow as per requirement, and the increase in productivity and operational efficiency.
  • Reviewers experienced difficulties with some functions being hard to implement, issues with the website not always working properly, time-consuming setup process, and lack of availability for Mac and web browsers.
Bizagi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Automation
40
Intuitive
39
Process Automation
39
Integrations
38
Cons
Missing Features
24
Learning Curve
21
Performance Issues
21
Complexity
18
Slow Performance
18
View All Pros and Cons
Bizagi features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
9.0
Data Mapping
Average: 8.7
9.0
Workflow Mapping
Average: 9.0
9.0
Ease of Use
Average: 8.9
Seller Details
Seller
Bizagi
Company Website
Year Founded
1989
HQ Location
1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
Twitter
@bizagi
5,769 Twitter followers
LinkedIn® Page
www.linkedin.com
440 employees on LinkedIn®

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Appian
(484)4.5 out of 5
View top Consulting Services for Appian
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Manager
    • Consultant
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a low-grade coding program designed to create business apps and solutions through process modelers, with features such as data handling, AI for process automation, and intelligent document processing.
    • Reviewers like the ease of use of Appian, its low-code approach, the swift integration with existing data solutions, the AI capabilities, and the robust community support that facilitates coding as per individual requirements.
    • Reviewers mentioned the high subscription fees that may not be affordable for small businesses, complexities in managing maintenance across all platforms, limitations in working with the program, and the steep learning curve for complex features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appian Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Low Code
    34
    Innovation
    33
    Fast Development
    31
    Automation
    30
    Cons
    Limited Features
    24
    Limitations
    22
    Limited Customization
    20
    Lacking Features
    17
    Complexity
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    8.5
    Data Mapping
    Average: 8.7
    8.8
    Workflow Mapping
    Average: 9.0
    8.7
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,296 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Manager
  • Consultant
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a low-grade coding program designed to create business apps and solutions through process modelers, with features such as data handling, AI for process automation, and intelligent document processing.
  • Reviewers like the ease of use of Appian, its low-code approach, the swift integration with existing data solutions, the AI capabilities, and the robust community support that facilitates coding as per individual requirements.
  • Reviewers mentioned the high subscription fees that may not be affordable for small businesses, complexities in managing maintenance across all platforms, limitations in working with the program, and the steep learning curve for complex features.
Appian Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Low Code
34
Innovation
33
Fast Development
31
Automation
30
Cons
Limited Features
24
Limitations
22
Limited Customization
20
Lacking Features
17
Complexity
15
View All Pros and Cons
Appian features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
8.5
Data Mapping
Average: 8.7
8.8
Workflow Mapping
Average: 9.0
8.7
Ease of Use
Average: 8.9
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,409 Twitter followers
LinkedIn® Page
www.linkedin.com
2,296 employees on LinkedIn®
AuraQuantic
(48)4.9 out of 5
1st Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:€28.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AuraQuantic is a no-code digital platform designed to help business users easily and rapidly build unlimited processes and applications for automating end-to-end operations. This innovative solution e

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AuraQuantic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation Efficiency
    1
    Customization Options
    1
    Easy Setup
    1
    No Coding
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AuraQuantic features and usability ratings that predict user satisfaction
    10.0
    Workflow Automation
    Average: 9.0
    10.0
    Data Mapping
    Average: 8.7
    10.0
    Workflow Mapping
    Average: 9.0
    9.9
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AuraQuantic
    Company Website
    Year Founded
    2002
    HQ Location
    Miami, FL
    LinkedIn® Page
    www.linkedin.com
    117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AuraQuantic is a no-code digital platform designed to help business users easily and rapidly build unlimited processes and applications for automating end-to-end operations. This innovative solution e

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 44% Enterprise
AuraQuantic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation Efficiency
1
Customization Options
1
Easy Setup
1
No Coding
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
AuraQuantic features and usability ratings that predict user satisfaction
10.0
Workflow Automation
Average: 9.0
10.0
Data Mapping
Average: 8.7
10.0
Workflow Mapping
Average: 9.0
9.9
Ease of Use
Average: 8.9
Seller Details
Seller
AuraQuantic
Company Website
Year Founded
2002
HQ Location
Miami, FL
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
Retool
(344)4.6 out of 5
11th Easiest To Use in Digital Process Automation (DPA) software
View top Consulting Services for Retool
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Build internal software better with AI. Create apps, agents, and workflows with any LLM, datasource, or API to deploy AI across your business. Retool is the application layer for AI and leading pla

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 54% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Retool Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    130
    Features
    58
    Functionality
    53
    Easy Creation
    52
    Integration
    50
    Cons
    Missing Features
    35
    Learning Curve
    33
    Limited Customization
    28
    Learning Difficulty
    24
    Performance Issues
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Retool features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    8.3
    Data Mapping
    Average: 8.7
    8.8
    Workflow Mapping
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retool
    Year Founded
    2017
    HQ Location
    San Francisco, California, United States
    Twitter
    @retool
    18,020 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    476 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Build internal software better with AI. Create apps, agents, and workflows with any LLM, datasource, or API to deploy AI across your business. Retool is the application layer for AI and leading pla

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 54% Small-Business
  • 40% Mid-Market
Retool Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
130
Features
58
Functionality
53
Easy Creation
52
Integration
50
Cons
Missing Features
35
Learning Curve
33
Limited Customization
28
Learning Difficulty
24
Performance Issues
24
View All Pros and Cons
Retool features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
8.3
Data Mapping
Average: 8.7
8.8
Workflow Mapping
Average: 9.0
8.6
Ease of Use
Average: 8.9
Seller Details
Seller
Retool
Year Founded
2017
HQ Location
San Francisco, California, United States
Twitter
@retool
18,020 Twitter followers
LinkedIn® Page
www.linkedin.com
476 employees on LinkedIn®
Kissflow
(590)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office

    Users
    • IT Manager
    • Business Analyst
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kissflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Workflow Management
    20
    Automation
    19
    Flexibility
    19
    Customization
    18
    Cons
    Limited Features
    16
    Missing Features
    13
    Limited Customization
    11
    Access Control
    7
    Integration Issues
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kissflow features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    8.8
    Data Mapping
    Average: 8.7
    8.9
    Workflow Mapping
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    KissFlow
    Company Website
    Year Founded
    2012
    HQ Location
    Delaware, USA
    Twitter
    @kissflow
    6,980 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office

Users
  • IT Manager
  • Business Analyst
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
Kissflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Workflow Management
20
Automation
19
Flexibility
19
Customization
18
Cons
Limited Features
16
Missing Features
13
Limited Customization
11
Access Control
7
Integration Issues
7
View All Pros and Cons
Kissflow features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
8.8
Data Mapping
Average: 8.7
8.9
Workflow Mapping
Average: 9.0
8.8
Ease of Use
Average: 8.9
Seller Details
Seller
KissFlow
Company Website
Year Founded
2012
HQ Location
Delaware, USA
Twitter
@kissflow
6,980 Twitter followers
LinkedIn® Page
www.linkedin.com
529 employees on LinkedIn®
Creatio
(306)4.7 out of 5
10th Easiest To Use in Digital Process Automation (DPA) software
View top Consulting Services for Creatio
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Customizability
    32
    Features
    26
    Customization
    25
    Efficiency
    24
    Cons
    Missing Features
    15
    Limited Features
    14
    Learning Curve
    13
    Complexity
    8
    Limited Customization
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.4
    Workflow Automation
    Average: 9.0
    9.2
    Data Mapping
    Average: 8.7
    9.4
    Workflow Mapping
    Average: 9.0
    9.1
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    4,015 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,034 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Customizability
32
Features
26
Customization
25
Efficiency
24
Cons
Missing Features
15
Limited Features
14
Learning Curve
13
Complexity
8
Limited Customization
8
View All Pros and Cons
Creatio features and usability ratings that predict user satisfaction
9.4
Workflow Automation
Average: 9.0
9.2
Data Mapping
Average: 8.7
9.4
Workflow Mapping
Average: 9.0
9.1
Ease of Use
Average: 8.9
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
4,015 Twitter followers
LinkedIn® Page
www.linkedin.com
1,034 employees on LinkedIn®
Twixor
(75)4.9 out of 5
3rd Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Features
    42
    Automation
    32
    Artificial Intelligence
    29
    Efficiency
    29
    Cons
    Learning Curve
    25
    Steep Learning Curve
    14
    Difficult Learning
    13
    Limited Customization
    12
    Missing Features
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twixor features and usability ratings that predict user satisfaction
    9.9
    Workflow Automation
    Average: 9.0
    9.6
    Data Mapping
    Average: 8.7
    9.9
    Workflow Mapping
    Average: 9.0
    9.7
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 39% Mid-Market
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Features
42
Automation
32
Artificial Intelligence
29
Efficiency
29
Cons
Learning Curve
25
Steep Learning Curve
14
Difficult Learning
13
Limited Customization
12
Missing Features
10
View All Pros and Cons
Twixor features and usability ratings that predict user satisfaction
9.9
Workflow Automation
Average: 9.0
9.6
Data Mapping
Average: 8.7
9.9
Workflow Mapping
Average: 9.0
9.7
Ease of Use
Average: 8.9
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
Quixy
(129)5.0 out of 5
6th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quixy is a cloud-based, user-friendly platform that empowers users without coding skills to create enterprise-grade applications ten times faster using a simple drag-and-drop design. Built for today’s

    Users
    • Senior Software Engineer
    • Associate Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quixy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Efficiency
    3
    Efficiency Improvement
    3
    Features
    3
    Intuitive
    3
    Cons
    Missing Features
    2
    Performance Issues
    2
    Refresh
    2
    Slow Loading
    2
    Slow Performance
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quixy features and usability ratings that predict user satisfaction
    10.0
    Workflow Automation
    Average: 9.0
    9.8
    Data Mapping
    Average: 8.7
    9.9
    Workflow Mapping
    Average: 9.0
    9.9
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quixy
    Year Founded
    2019
    HQ Location
    Hyderabad, Telangana
    Twitter
    @QuixyOfficial
    1,305 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quixy is a cloud-based, user-friendly platform that empowers users without coding skills to create enterprise-grade applications ten times faster using a simple drag-and-drop design. Built for today’s

Users
  • Senior Software Engineer
  • Associate Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 23% Small-Business
Quixy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Efficiency
3
Efficiency Improvement
3
Features
3
Intuitive
3
Cons
Missing Features
2
Performance Issues
2
Refresh
2
Slow Loading
2
Slow Performance
2
View All Pros and Cons
Quixy features and usability ratings that predict user satisfaction
10.0
Workflow Automation
Average: 9.0
9.8
Data Mapping
Average: 8.7
9.9
Workflow Mapping
Average: 9.0
9.9
Ease of Use
Average: 8.9
Seller Details
Seller
Quixy
Year Founded
2019
HQ Location
Hyderabad, Telangana
Twitter
@QuixyOfficial
1,305 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
Nintex
(1,317)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nintex helps companies unlock the power of endless possibilities with agentic business orchestration. Today, more than 7,000 public and private sector organizations across 100+ countries turn to the N

    Users
    • Business Analyst
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 48% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nintex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Automation
    13
    Easy Setup
    12
    Customization
    11
    Low Code
    10
    Cons
    Limited Features
    9
    Performance Issues
    8
    Learning Curve
    7
    Limited Customization
    7
    Slow Performance
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nintex features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    7.8
    Data Mapping
    Average: 8.7
    8.5
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nintex
    Company Website
    Year Founded
    2006
    HQ Location
    Bellevue, WA
    LinkedIn® Page
    www.linkedin.com
    1,289 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nintex helps companies unlock the power of endless possibilities with agentic business orchestration. Today, more than 7,000 public and private sector organizations across 100+ countries turn to the N

Users
  • Business Analyst
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 48% Enterprise
  • 40% Mid-Market
Nintex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Automation
13
Easy Setup
12
Customization
11
Low Code
10
Cons
Limited Features
9
Performance Issues
8
Learning Curve
7
Limited Customization
7
Slow Performance
7
View All Pros and Cons
Nintex features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
7.8
Data Mapping
Average: 8.7
8.5
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
Nintex
Company Website
Year Founded
2006
HQ Location
Bellevue, WA
LinkedIn® Page
www.linkedin.com
1,289 employees on LinkedIn®
IBM Process Automation Manager Open Edition
(19)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today's business environment is changing more rapidly than ever. To succeed, your business has to be agile. It must respond quickly as markets, customer needs, and regulations change. But the path to

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Enterprise
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Process Automation Manager Open Edition features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    7.9
    Data Mapping
    Average: 8.7
    7.5
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    714,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    328,966 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

Today's business environment is changing more rapidly than ever. To succeed, your business has to be agile. It must respond quickly as markets, customer needs, and regulations change. But the path to

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Enterprise
  • 32% Mid-Market
IBM Process Automation Manager Open Edition features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
7.9
Data Mapping
Average: 8.7
7.5
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
714,504 Twitter followers
LinkedIn® Page
www.linkedin.com
328,966 employees on LinkedIn®
Ownership
SWX:IBM
NewgenONE Digital Transformation Platform
(89)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify your complex, content-driven business needs with one comprehensive low-code digital transformation platform. A unified, cloud-based low-code platform for automating end-to-end processes and c

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 58% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NewgenONE Digital Transformation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Data Management
    12
    Document Management
    9
    Features
    8
    Intuitive
    8
    Cons
    Improvement Needed
    9
    Performance Issues
    8
    UX Improvement
    8
    Poor UI
    7
    Delays
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
    9.5
    Workflow Automation
    Average: 9.0
    9.0
    Data Mapping
    Average: 8.7
    9.3
    Workflow Mapping
    Average: 9.0
    8.5
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Newgen
    Year Founded
    1992
    HQ Location
    Mclean, VA
    Twitter
    @newgensoftware
    3,344 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,335 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify your complex, content-driven business needs with one comprehensive low-code digital transformation platform. A unified, cloud-based low-code platform for automating end-to-end processes and c

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 58% Enterprise
  • 22% Mid-Market
NewgenONE Digital Transformation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Data Management
12
Document Management
9
Features
8
Intuitive
8
Cons
Improvement Needed
9
Performance Issues
8
UX Improvement
8
Poor UI
7
Delays
6
View All Pros and Cons
NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
9.5
Workflow Automation
Average: 9.0
9.0
Data Mapping
Average: 8.7
9.3
Workflow Mapping
Average: 9.0
8.5
Ease of Use
Average: 8.9
Seller Details
Seller
Newgen
Year Founded
1992
HQ Location
Mclean, VA
Twitter
@newgensoftware
3,344 Twitter followers
LinkedIn® Page
www.linkedin.com
5,335 employees on LinkedIn®
Kuali Build
(15)4.9 out of 5
7th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kuali Build is accelerating digital transformation in higher education. In today's digital era, colleges and universities are in dire need of seamless, integrated, and user-friendly platforms. Kuali B

    Users
    No information available
    Industries
    • Higher Education
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kuali Build Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Form Creation
    7
    Flexibility
    6
    Intuitive
    6
    Customer Support
    5
    Cons
    Integration Issues
    3
    Missing Features
    3
    Performance Issues
    3
    Error Issues
    2
    Limited Features
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kuali Build features and usability ratings that predict user satisfaction
    9.7
    Workflow Automation
    Average: 9.0
    9.2
    Data Mapping
    Average: 8.7
    8.3
    Workflow Mapping
    Average: 9.0
    9.4
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kuali
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @Kuali
    1,333 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    90 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kuali Build is accelerating digital transformation in higher education. In today's digital era, colleges and universities are in dire need of seamless, integrated, and user-friendly platforms. Kuali B

Users
No information available
Industries
  • Higher Education
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
Kuali Build Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Form Creation
7
Flexibility
6
Intuitive
6
Customer Support
5
Cons
Integration Issues
3
Missing Features
3
Performance Issues
3
Error Issues
2
Limited Features
2
View All Pros and Cons
Kuali Build features and usability ratings that predict user satisfaction
9.7
Workflow Automation
Average: 9.0
9.2
Data Mapping
Average: 8.7
8.3
Workflow Mapping
Average: 9.0
9.4
Ease of Use
Average: 8.9
Seller Details
Seller
Kuali
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@Kuali
1,333 Twitter followers
LinkedIn® Page
www.linkedin.com
90 employees on LinkedIn®
Pega Platform
(274)4.2 out of 5
12th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve the

    Users
    • Senior Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 68% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pega Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Efficiency Improvement
    4
    Automation
    3
    Efficiency
    3
    Fast Development
    3
    Cons
    Missing Features
    3
    Cost Issues
    2
    Expensive
    2
    Lack of Knowledge
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pega Platform features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    7.8
    Data Mapping
    Average: 8.7
    8.8
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pegasystems
    Year Founded
    1983
    HQ Location
    Cambridge, MA
    Twitter
    @pega
    45,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,473 employees on LinkedIn®
    Ownership
    NASDAQ:PEGA
Product Description
How are these determined?Information
This description is provided by the seller.

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve the

Users
  • Senior Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 68% Enterprise
  • 20% Mid-Market
Pega Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Efficiency Improvement
4
Automation
3
Efficiency
3
Fast Development
3
Cons
Missing Features
3
Cost Issues
2
Expensive
2
Lack of Knowledge
2
Learning Curve
2
View All Pros and Cons
Pega Platform features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
7.8
Data Mapping
Average: 8.7
8.8
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
Pegasystems
Year Founded
1983
HQ Location
Cambridge, MA
Twitter
@pega
45,470 Twitter followers
LinkedIn® Page
www.linkedin.com
5,473 employees on LinkedIn®
Ownership
NASDAQ:PEGA
SS&C Blue Prism Intelligent Automation Platform
(402)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecos

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 55% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SS&C Blue Prism Intelligent Automation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Automation
    48
    Automation Ease
    27
    Process Automation
    26
    Efficiency
    24
    Cons
    Missing Features
    25
    Learning Curve
    18
    Limited Features
    18
    Integration Issues
    17
    Lacking Features
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SS&C Blue Prism Intelligent Automation Platform features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    8.6
    Data Mapping
    Average: 8.7
    9.0
    Workflow Mapping
    Average: 9.0
    8.9
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SS&C Blue Prism
    Year Founded
    2001
    HQ Location
    Windsor, CT
    Twitter
    @SSCTechnologies
    4,830 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,027 employees on LinkedIn®
    Ownership
    NASDAQ: SSNC
Product Description
How are these determined?Information
This description is provided by the seller.

SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecos

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 55% Enterprise
  • 27% Mid-Market
SS&C Blue Prism Intelligent Automation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Automation
48
Automation Ease
27
Process Automation
26
Efficiency
24
Cons
Missing Features
25
Learning Curve
18
Limited Features
18
Integration Issues
17
Lacking Features
13
View All Pros and Cons
SS&C Blue Prism Intelligent Automation Platform features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
8.6
Data Mapping
Average: 8.7
9.0
Workflow Mapping
Average: 9.0
8.9
Ease of Use
Average: 8.9
Seller Details
Seller
SS&C Blue Prism
Year Founded
2001
HQ Location
Windsor, CT
Twitter
@SSCTechnologies
4,830 Twitter followers
LinkedIn® Page
www.linkedin.com
1,027 employees on LinkedIn®
Ownership
NASDAQ: SSNC
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Learn More About Digital Process Automation (DPA) Software

What is Digital Process Automation (DPA) Software?

Digital process automation (DPA) software is a relative newcomer in the process automation space. In some regards, it is a continuation of, and improvement to, traditional business process management software, as it also helps define, automate, and report on processes that are intended to help optimize businesses to deliver on company goals. A key difference is that DPA involves an aspect of intelligence, or artificial intelligence, inasmuch as it is focused on providing an end-to-end solution to improve workflows and processes. As opposed to robotic process automation (RPA), which focuses on the automation of particular tasks, DPA provides a platform that is used to transform an entire business, providing an end-to-end approach to automation. These tools include the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow. While these types of automation technologies are often perceived as fundamentally back-office solutions, successful companies are leveraging it for managing all aspects of workflow automation, including customer service, recruitment, leave management, and much more.

Key Benefits of DPA Software

  • Increase productivity, to allow workers to focus on higher-level, human-centric tasks
  • Boost efficiency by giving humans the automation tools they need to succeed
  • Improve accuracy through tried-and-tested automation that removes the possibility of human error

Why Use Digital Process Automation (DPA) Software?

Businesses often cite automation being too difficult and complicated to implement as a key concern. Therefore, many tremble in fear and do not even begin on their journey toward automation. However, the landscape provides easy-to-use, drag-and-drop friendly tools such as DPA software, which will quickly help business users get up and running with little to no IT support needed. By leveraging powerful and easy-to-use workflow automation software, one can look at business processes with a bird’s-eye view and streamline the processes that make up the core of a business. Instead of working on automating individual tasks, smart businesses are looking at revamping and transforming processes to change the way they are running their business as a whole.

Revamp business processes — Organizations can get set in their ways, becoming entrenched in how they do things. With DPA, they can intelligently think about and execute their processes in an automated fashion.

Give power to the citizen developer — DPA software allows the citizen developer the ability to iterate and create new business applications with an easy-to-use low-code or no-code interface.

Reduce costs — With this software, businesses can streamline their processes and increase efficiency, thus delivering desired outcomes with speed and precision. This increase in efficiency will often result in the reduction of costs, whether that be labor costs or software expenditure.

Who Uses Digital Process Automation (DPA) Software?

As a software category which is aimed at improving a company’s workflow as a whole, it cuts across organizations and impacts the jobs of a large swath of business professionals, with benefits both internal as well external to the business.

Human resources — HR, or employee success, can use the technology to do everything from employee onboarding to facilitating document retrieval.

Customer service — Customer service agents or representatives can benefit from DPA with its capabilities to provide automated responses to customer queries.

Finance and procurement — Finance and procurement teams can improve their processes with automated invoicing, smarter procurement, payroll, and more.

Sales and marketing — Sales and marketing teams can build dynamic flows to help them with everything from pricing to personalized advertising, and everything in between.

Kinds of Digital Process Automation (DPA) Software

DPA software is easy to use by definition. However, the solutions can differ in terms of the extent to which coding is necessary, or even possible, to use or improve the product.

Low-code digital process automation (DPA) — Allow business users to automate workflows quickly with minimal coding, reducing the need for extensive coding experience.

No-code digital process automation (DPA) — Provide drag-and-drop tools that enable businesses to develop software quickly without coding.

Digital Process Automation (DPA) Software Features

DPA software not only allows citizen developers with minimal to no coding experience to streamline business processes. It also gives the user, or the company as a whole, visibility into the automation at work.

Dashboards and Analytics— Gives the organization the data visualization and analytical capabilities they need to be able to better understand the effectiveness of the solution. Users can also drill down into the effectiveness of particular processes within a broader workflow.

Drag-and-drop interface — Empowers users to build simple or complex workflows with a simple user-friendly interface

Collaboration — Allows individuals or teams to work together to create workflows.

Workflows — Users can build simple or complex workflows, depending on their desired outcome as well as their skill level. Those looking to build more advanced workflows can typically use coding.

Other features of digital process automation software: Workflow Mapping, Document Management, Logic & Conditions, Mobile Friendly Forms, Robotic Process Automation.

Potential Issues with Digital Process Automation (DPA) Software

Job displacement — With any automation tool, there is a risk and concern of the automation leading to job loss. Businesses must be aware of this challenge and have a duty to properly communicate the impact on employees.

Integration — Although by its very nature DPA integrates with a business’ existing systems, not all DPA software solutions can integrate with every other business software on the market, especially legacy ones.

Internal buy-in struggles — As with many forms of technological innovation, it can sometimes be a challenge to convince colleagues that it is necessary to implement a particular solution and that there must be a change to processes as they stand.