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Compare Centra and Salesforce Commerce for B2C 
At a Glance
Market Segments
Small-Business (72.5% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Centra
Star Rating
(69)4.8 out of 5
Market Segments
Small-Business (72.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CentraSalesforce Commerce for B2C
Star Rating
(566)4.3 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in its Product Recommendations feature, scoring 9.2, which reviewers say enhances customer engagement significantly. In contrast, Centra also performs well with a score of 8.3, but users mention that its recommendations could be more tailored to individual shopping behaviors.
- Reviewers mention that Centra shines in Shipping Options, achieving a score of 9.1, which users appreciate for its flexibility and variety. Salesforce Commerce for B2C, while still competent with a score of 8.2, is noted by users as having fewer shipping options, which can limit customer satisfaction.
- G2 users highlight the superior Quality of Support from Centra, with a score of 9.3, stating that their support team is responsive and helpful. Salesforce Commerce for B2C, with a score of 8.3, has received mixed reviews, with some users mentioning longer response times during peak periods.
- Users on G2 report that Centra's Order Management system is robust, scoring 9.3, which reviewers say simplifies the process of tracking and managing orders. Salesforce Commerce for B2C, with a score of 8.2, is seen as less intuitive, leading to occasional confusion among users regarding order statuses.
- Reviewers mention that Salesforce Commerce for B2C has a strong Product Search functionality, scoring 9.3, which users say makes finding products easy and efficient. Centra, while scoring 8.6, is noted by users as having a less effective search algorithm, which can lead to frustration when looking for specific items.
- Users report that Centra's Multi-Channel Fulfillment capabilities are impressive, with a score of 9.0, allowing seamless integration across various sales channels. Salesforce Commerce for B2C, with a score of 8.1, is mentioned by users as lacking in this area, making it harder to manage inventory across different platforms.
Pricing
Entry-Level Pricing
Centra
No pricing availableSalesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Centra
No trial information availableSalesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
9.0
54
8.6
339
Ease of Use
9.0
54
8.2
431
Ease of Setup
8.5
41
7.8
259
Ease of Admin
9.1
43
8.1
132
Quality of Support
9.3
54
8.3
320
Has the product been a good partner in doing business?
9.6
44
8.6
130
Product Direction (% positive)
9.8
49
8.6
323
Features by Category
Design
Not enough data
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Personalization
Not enough data
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Analysis
Not enough data
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Merchandising
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Analytics
Not enough data
9.2
22
Not enough data
9.2
22
Administration
Not enough data
9.2
21
Not enough data
9.0
21
Administration
Not enough data
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Integrations
Not enough data
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Cart Management
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Headless Commerce
8.8
21
8.2
98
9.0
22
8.5
101
8.5
20
8.4
98
8.5
27
8.4
103
8.8
23
8.4
101
Generative AI
Not enough data
8.1
83
Not enough data
8.0
87
Agentic AI - E-Commerce Platforms
Not enough data
8.7
19
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.5
19
Not enough data
8.5
19
Merchandising/Marketing
8.3
24
8.2
217
8.5
29
8.3
162
8.3
26
8.2
231
8.6
36
8.0
224
8.1
24
7.7
211
8.6
20
8.0
210
8.6
29
8.1
206
Product Catalog
8.7
29
8.4
218
8.8
33
8.2
218
8.6
33
8.2
225
8.7
20
8.2
198
Order Process
8.9
30
8.3
219
9.1
29
8.2
215
9.0
30
8.3
212
8.9
30
8.3
216
9.3
34
8.3
218
8.7
30
7.9
205
9.0
28
8.2
207
9.0
23
8.1
190
Multi-Channel Support
8.9
20
8.3
203
8.7
26
8.2
206
8.6
20
8.3
190
9.0
26
8.2
209
8.3
19
8.0
195
8.6
23
8.1
135
8.8
21
8.2
184
Platform
8.9
32
8.3
200
8.2
28
8.3
216
8.4
29
8.3
203
8.8
32
8.4
218
8.2
32
8.2
222
8.8
28
8.6
211
8.8
23
8.6
199
9.1
32
8.5
203
8.9
22
8.3
189
9.1
28
8.5
185
9.4
22
8.4
196
9.3
31
8.5
216
Reporting
8.6
6
8.6
28
7.8
6
8.5
28
Omnichannel Features
Not enough data
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
8.3
5
8.6
28
7.7
5
8.3
27
Categories
Categories
Shared Categories
Centra and Salesforce Commerce for B2C are categorized as E-Commerce Platforms and Omnichannel Commerce
Unique Categories
Centra has no unique categories
Reviews
Reviewers' Company Size
Centra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
53.6%
Retail
18.8%
Computer Software
7.2%
Sporting Goods
4.3%
Luxury Goods & Jewelry
2.9%
Other
13.0%
Retail
12.6%
Information Technology and Services
11.0%
Computer Software
8.3%
Apparel & Fashion
5.6%
Consumer Goods
4.5%
Other
57.9%
Most Helpful Reviews
Centra
Most Helpful Favorable Review
Verified User in Arts and Crafts
Speed, reliability, resilience, developer support
Most Helpful Critical Review
Verified User in Apparel & Fashion
The lack of response from CMs and that our customers go through us instead of you guys. It a lot of unnecessary hours that we put into helping them instead of writing code.
Salesforce Commerce for B2C
Most Helpful Favorable Review
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Most Helpful Critical Review
Verified User in Hospital & Health Care
Too many red flags and hard to enter easily
Verified User in Arts and Crafts
Speed, reliability, resilience, developer support
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Verified User in Apparel & Fashion
The lack of response from CMs and that our customers go through us instead of you guys. It a lot of unnecessary hours that we put into helping them instead of writing code.
Verified User in Hospital & Health Care
Too many red flags and hard to enter easily
Alternatives
Discussions
Centra has no discussions with answers
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
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