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At a Glance
Market Segments
Mid-Market (63.5% of reviews)
Mid-Market (60.9% of reviews)
Entry-Level Pricing
No pricing available
Custom
ChurnZero
Star Rating
(1,489)4.7 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroPlanhat
Star Rating
(873)4.5 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Entry-Level Pricing
Custom
Learn more about PlanhatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Quality of Support with a score of 9.5, while Planhat follows closely with 9.3. Reviewers mention that ChurnZero's support team is highly responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that ChurnZero's Customer Health Scores feature, rated at 8.9, provides more actionable insights compared to Planhat's 8.8. Users say that this feature helps them proactively manage customer relationships and reduce churn effectively.
- Users on G2 highlight ChurnZero's superior Playbooks functionality, scoring 8.7, which allows for better customer engagement strategies. In contrast, Planhat's score of 8.4 indicates it may not offer the same level of customization and effectiveness in this area.
- Reviewers mention that ChurnZero's Data Security score of 9.1 is a significant advantage, as users feel more confident in the protection of their sensitive information compared to Planhat's score of 8.9.
- Users say that ChurnZero's Ease of Use score of 8.5 makes it more intuitive for new users, while Planhat's score of 8.4 suggests a slightly steeper learning curve. Reviewers appreciate the user-friendly interface of ChurnZero, which facilitates quicker onboarding.
- G2 users report that ChurnZero's Machine Learning capabilities, rated at 7.6, provide more advanced analytics and predictive insights than Planhat's lower score of 6.7. This feature is particularly praised for helping teams identify upsell opportunities more effectively.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availablePlanhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
ChurnZero
No trial information availablePlanhat
No trial information availableRatings
Meets Requirements
9.1
1,232
8.6
728
Ease of Use
8.5
1,240
8.3
735
Ease of Setup
7.9
566
7.6
491
Ease of Admin
8.5
510
8.2
439
Quality of Support
9.5
1,149
9.3
707
Has the product been a good partner in doing business?
9.6
515
9.4
435
Product Direction (% positive)
9.4
1,169
9.2
678
Features by Category
Sales Force Automation
Not enough data
8.5
23
Not enough data
7.7
21
Not enough data
7.4
20
Not enough data
8.3
23
Not enough data
7.0
20
Not enough data
8.7
21
Not enough data
7.4
19
Not enough data
6.6
20
Not enough data
6.7
20
Marketing Automation
Not enough data
7.4
22
Not enough data
7.0
22
Not enough data
6.2
21
Not enough data
5.5
21
Customer Support
Not enough data
7.1
23
Not enough data
6.8
23
Not enough data
7.2
23
Not enough data
5.8
20
Not enough data
6.3
20
Reporting & Analytics
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.2
22
Mobile & Social
Not enough data
6.5
20
Not enough data
5.8
19
Not enough data
5.1
19
Platform
Not enough data
8.7
48
Not enough data
8.3
47
Not enough data
8.7
47
Not enough data
7.6
44
Not enough data
5.7
40
Not enough data
6.8
42
Not enough data
8.3
45
Not enough data
7.3
42
Integration
Not enough data
7.7
36
Not enough data
7.7
36
Not enough data
7.6
34
Generative AI
Not enough data
7.4
14
Agentic AI - CRM
Not enough data
6.4
13
Not enough data
6.8
13
Not enough data
6.9
13
Not enough data
6.2
13
Not enough data
6.8
12
Not enough data
6.4
12
Not enough data
6.4
12
Customer Information
8.9
984
|
Verified
8.7
549
|
Verified
9.1
967
|
Verified
8.8
543
|
Verified
8.9
961
|
Verified
8.8
553
|
Verified
8.7
920
|
Verified
8.2
538
|
Verified
9.1
982
|
Verified
8.6
506
|
Verified
8.7
903
|
Verified
8.1
484
|
Verified
8.5
807
|
Verified
7.2
414
|
Verified
Predictions
8.6
947
|
Verified
7.9
487
|
Verified
7.8
725
|
Verified
7.5
425
|
Verified
8.6
812
|
Verified
8.3
486
|
Verified
7.6
620
|
Verified
6.7
342
|
Verified
Platform
8.6
971
|
Verified
8.3
537
|
Verified
8.5
873
|
Verified
8.2
510
|
Verified
8.5
850
|
Verified
8.2
482
|
Verified
8.7
884
|
Verified
8.5
490
|
Verified
8.9
949
|
Verified
8.3
514
|
Verified
8.6
915
|
Verified
8.6
510
|
Verified
9.0
881
|
Verified
8.8
502
|
Verified
9.1
818
|
Verified
8.9
469
|
Verified
9.2
940
|
Verified
8.5
512
|
Verified
9.1
897
|
Verified
8.8
513
|
Verified
Generative AI
7.7
294
6.1
164
7.8
293
6.2
167
Agentic AI - Customer Success
7.5
50
6.3
92
7.6
49
6.7
92
7.6
50
6.8
93
7.3
49
6.5
91
7.3
49
6.2
91
Billing and Payments
Not enough data
7.9
79
Not enough data
7.7
67
Not enough data
7.6
73
Revenue Recognition
Not enough data
8.2
97
Not enough data
7.0
68
Not enough data
7.5
74
Revenue Optimization
Not enough data
8.1
103
Not enough data
7.4
77
Not enough data
8.2
106
Not enough data
7.8
92
User Analysis
8.8
123
Not enough data
8.9
131
Not enough data
User Support
9.2
136
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.1
9
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.6
65
Not enough data
8.4
79
Not enough data
8.3
66
Not enough data
8.3
74
Not enough data
8.5
81
Agentic AI - Product Analytics
Not enough data
6.5
18
Not enough data
7.1
17
Not enough data
6.1
16
Not enough data
6.6
17
Data Sourcing
Not enough data
8.3
177
Not enough data
8.4
172
Not enough data
6.4
136
Not enough data
7.3
138
Intelligence
Not enough data
6.3
118
Not enough data
6.5
126
Not enough data
6.5
121
Sales Team
8.3
82
7.8
86
8.5
81
7.4
85
8.8
96
8.1
105
Intelligence
8.3
91
7.7
96
7.5
84
7.5
86
8.2
82
7.2
83
Mapping
8.0
80
7.0
81
8.3
85
8.3
96
Agentic AI - Customer Revenue Optimization
8.1
9
7.1
25
8.0
10
7.3
25
8.0
10
7.1
25
7.7
10
7.4
25
8.2
10
6.9
24
8.5
9
7.2
26
Platform Basics
8.4
156
8.0
163
8.6
159
7.9
148
8.6
144
8.3
143
8.3
137
7.8
129
8.5
150
7.8
134
Agentic AI - Customer Journey Mapping
7.1
21
6.5
33
Content
Not enough data
7.2
121
Not enough data
6.9
101
Not enough data
5.8
96
Not enough data
6.3
92
Not enough data
7.2
107
Collaboration
Not enough data
6.5
102
Not enough data
6.4
99
Not enough data
8.0
123
Not enough data
8.0
138
Not enough data
7.4
103
Not enough data
4.7
84
Platform Basics
8.6
177
Not enough data
8.7
184
Not enough data
Platform Data
8.6
187
Not enough data
8.4
178
Not enough data
8.9
197
Not enough data
8.6
179
Not enough data
Platform Additional Functionality
8.6
177
Not enough data
8.7
187
Not enough data
8.8
183
Not enough data
Agentic AI - Customer Journey Analytics
7.7
18
Not enough data
7.9
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Analytics
8.9
211
Not enough data
8.7
191
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
154
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.1
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
10
Not enough data
6.7
10
Not enough data
5.8
10
Not enough data
6.7
10
Not enough data
Onboarding Setup
8.9
298
8.6
247
8.6
286
8.2
251
8.6
266
8.6
253
Project Tracking
8.8
273
8.2
231
8.6
262
7.7
197
8.5
258
8.0
207
8.8
302
8.4
250
8.7
265
8.0
204
Customer Engagement
8.4
258
7.8
225
8.8
280
8.1
220
8.2
239
7.4
209
8.8
276
8.3
225
8.6
266
8.1
229
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.7
51
Not enough data
7.5
47
Not enough data
7.7
43
Not enough data
7.4
46
Not enough data
7.4
51
Management
Not enough data
8.2
59
Not enough data
8.4
59
Not enough data
7.3
45
Not enough data
8.3
61
Not enough data
8.1
46
Generative AI
Not enough data
6.4
28
Not enough data
6.7
28
Categories
Categories
Shared Categories
ChurnZero and Planhat are categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, and Customer Journey Mapping
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, and Customer Journey Analytics
Planhat is categorized as Client Portal, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), CRM, Data Quality, and AI Agent Builders
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.8%
Financial Services
2.2%
Other
35.7%
Computer Software
37.8%
Information Technology and Services
18.3%
Marketing and Advertising
7.9%
Education Management
2.4%
E-Learning
2.3%
Other
31.4%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Computer Software
The customer service was poor and unresponsive
Planhat
Most Helpful Favorable Review
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Most Helpful Critical Review
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Verified User in Computer Software
The customer service was poor and unresponsive
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How long did it take to implement?
2 Comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 Comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
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