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Compare ClearFeed and Thena 
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At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$0.00 1 ClearFeed Unit Per Month
Free 10 Users
ClearFeed
Star Rating
(144)4.6 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
$0.00 1 ClearFeed Unit Per Month
Browse all 3 pricing plansThena
Star Rating
(65)4.9 out of 5
Market Segments
Small-Business (58.5% of reviews)
Entry-Level Pricing
Free 10 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Thena excels in ticket creation user experience with a score of 9.8, while ClearFeed trails behind at 9.2. Reviewers mention that Thena's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers say that Thena's quality of support is outstanding, scoring 9.9, compared to ClearFeed's 9.4. Users on G2 highlight Thena's responsive customer service as a key factor in their satisfaction.
- G2 users note that Thena's workflow management is superior, scoring 9.6, while ClearFeed's score of 8.7 indicates room for improvement. Reviewers mention that Thena's streamlined processes enhance productivity.
- Users say that Thena's response automation feature is highly effective, scoring 9.5, whereas ClearFeed's score of 8.2 suggests it may not automate responses as efficiently. Reviewers mention that this feature in Thena saves time and reduces manual effort.
- Reviewers mention that Thena's multi-channel coverage is rated at 9.7, providing a seamless experience across various platforms, while ClearFeed does not specify a score in this area, indicating a potential gap in functionality.
- Users report that Thena's generative AI capabilities, particularly in AI text generation and summarization, score 8.6 and 8.9 respectively, outperforming ClearFeed's scores of 7.2 and 7.3. Reviewers highlight that Thena's AI features significantly enhance content creation and efficiency.
Pricing
Entry-Level Pricing
ClearFeed
Free Tier
$0.00
1 ClearFeed Unit Per Month
- 10 Slack Channels, 80 Requests / Month
- Unlimited Agents
- Slack Native Request Management
Thena
Free
Free
10 Users
Set up end-to-end customer support.
- Tickets
- Team boards
- Custom statuses
Free Trial
ClearFeed
Free Trial is available
Thena
Free Trial is available
Ratings
Meets Requirements
8.7
129
9.4
60
Ease of Use
8.9
135
9.6
60
Ease of Setup
9.0
112
9.6
36
Ease of Admin
9.0
85
9.6
33
Quality of Support
9.3
115
9.7
60
Has the product been a good partner in doing business?
9.5
83
9.9
32
Product Direction (% positive)
9.6
134
9.8
61
Features by Category
Ticket and Case Management
9.0
84
9.8
34
8.8
83
9.9
34
8.5
86
9.5
35
8.1
83
9.4
29
8.2
80
9.5
38
8.4
79
9.3
27
8.8
82
9.7
33
7.7
73
9.3
19
Generative AI
6.9
42
8.4
15
7.0
41
8.8
20
Agentic AI - Help Desk
4.4
6
Not enough data
6.7
6
Not enough data
5.3
6
Not enough data
Communication Channels
7.8
76
9.3
38
7.6
73
9.4
30
8.4
76
9.6
31
6.5
68
Feature Not Available
6.2
63
Feature Not Available
Platform
7.6
75
8.4
19
7.1
79
9.1
30
8.3
80
9.5
35
8.8
80
9.5
37
8.1
82
9.3
40
8.1
79
9.2
37
Channels
Not enough data
9.7
16
Not enough data
9.5
13
Not enough data
Feature Not Available
Design
Not enough data
10.0
12
Not enough data
9.5
11
Not enough data
9.3
14
Not enough data
9.8
11
Not enough data
10.0
10
Generative AI
Not enough data
8.8
10
Not enough data
8.8
10
Conversational Platform
Not enough data
9.4
14
Not enough data
9.2
13
Not enough data
9.5
13
Not enough data
9.5
14
Support Automation
Not enough data
9.2
13
Not enough data
9.7
12
Not enough data
9.4
13
Not enough data
8.6
12
Generative AI
Not enough data
8.6
11
Not enough data
8.9
12
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
58
Not enough data
8.5
59
Not enough data
8.8
59
Not enough data
7.4
54
Not enough data
7.7
54
Not enough data
Reporting
7.9
55
Not enough data
7.7
54
Not enough data
7.2
52
Not enough data
Access & Usability
7.3
54
Not enough data
8.5
57
Not enough data
7.6
52
Not enough data
8.8
55
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClearFeed and Thena are categorized as Help Desk
Unique Categories
ClearFeed is categorized as Service Desk
Thena is categorized as Digital Employee Experience (DEX) Management, Customer Communications Management, Proactive Notification, and Conversational Support
Reviews
Reviewers' Company Size
ClearFeed
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.3%
Information Technology and Services
16.1%
Marketing and Advertising
6.3%
Computer Games
4.2%
Computer & Network Security
4.2%
Other
28.0%
Computer Software
64.6%
Information Technology and Services
18.5%
Research
3.1%
Marketing and Advertising
3.1%
Legal Services
3.1%
Other
7.7%
Most Helpful Reviews
ClearFeed
Most Helpful Favorable Review
Jeevanth D.
Verified User in Computer & Network Security
The triage channel streamlined our Slack support workflow and increased our mean time to first response by 50%. SLA workflows reduced our fail-to-notice instances to almost zero which in turn contributed to increasing our customer experience. Insights...
Most Helpful Critical Review
Verified User in Aviation & Aerospace
I would like more documentation and more option within the Clearfeed panel.
Thena
Most Helpful Favorable Review
Brandon F.
Verified User in Computer Software
Thena makes it easy for us to manage customer support across hundreds of shared Slack Connect channels. Thena keeps track of customer support requests over Slack and allows utilize Slack like a helpdesk with intuitive tools for triaging, assigning, and...
Most Helpful Critical Review
Jeevanth D.
Verified User in Computer & Network Security
The triage channel streamlined our Slack support workflow and increased our mean time to first response by 50%. SLA workflows reduced our fail-to-notice instances to almost zero which in turn contributed to increasing our customer experience. Insights...
Brandon F.
Verified User in Computer Software
Thena makes it easy for us to manage customer support across hundreds of shared Slack Connect channels. Thena keeps track of customer support requests over Slack and allows utilize Slack like a helpdesk with intuitive tools for triaging, assigning, and...
Verified User in Aviation & Aerospace
I would like more documentation and more option within the Clearfeed panel.
Alternatives
Discussions
ClearFeed has no discussions with answers
Thena has no discussions with answers
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