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Compare Aircall and Talkdesk 
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At a Glance
Market Segments
Small-Business (55.2% of reviews)
Enterprise (51.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free 25 Licenses Free to Start
Aircall
Star Rating
(1,411)4.4 out of 5
Market Segments
Small-Business (55.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansTalkdesk
Star Rating
(2,470)4.4 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Aircall and Talkdesk excel in voice quality, with both receiving a score of 9.2. However, Talkdesk users mention that their call clarity is slightly better during high-traffic periods.
- Reviewers mention that Aircall's mobile access is rated at 8.7, which is higher than Talkdesk's 7.8. Users appreciate Aircall's mobile app for its user-friendly interface, while Talkdesk users express frustration with occasional connectivity issues.
- G2 users highlight that Talkdesk's call monitoring features score 9.1, slightly better than Aircall's 9.0. Reviewers appreciate Talkdesk's real-time analytics and reporting capabilities, which help in performance evaluation.
- Users on G2 report that Talkdesk's ease of administration is rated at 8.9, compared to Aircall's 8.6. Reviewers mention that Talkdesk's admin dashboard is more intuitive, making it easier to manage user permissions and settings.
- Reviewers say that while both products offer robust IVR capabilities, Talkdesk's IVR scores 9.1, outperforming Aircall's 8.9. Users appreciate Talkdesk's customizable options that allow for a more tailored customer experience.
- Users report that Aircall's entry-level price of $30 per user per month is a consideration for small businesses, while Talkdesk's free tier is particularly appealing for startups. Reviewers mention that this pricing flexibility makes Talkdesk a more accessible option for smaller teams.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Aircall
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
1,162
8.9
2,008
Ease of Use
9.1
1,174
9.1
2,018
Ease of Setup
8.9
648
8.8
1,043
Ease of Admin
8.6
432
8.9
926
Quality of Support
8.5
1,075
8.8
1,786
Has the product been a good partner in doing business?
8.2
421
8.9
909
Product Direction (% positive)
8.8
1,124
8.7
1,916
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.2
315
Not enough data
9.2
289
Not enough data
8.0
5
Agent Tools
Not enough data
9.2
247
|
Verified
Not enough data
9.1
250
|
Verified
Not enough data
9.4
344
|
Verified
Automation
Not enough data
9.1
239
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.3
5
Not enough data
8.0
5
AI Capabilities - Auto Dialer
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.0
5
Administration
Not enough data
9.1
159
Not enough data
9.0
152
Not enough data
9.0
155
Knowledge Management
Not enough data
9.2
154
Not enough data
9.1
151
Not enough data
9.1
156
Compliance
Not enough data
9.2
153
Not enough data
9.1
149
Not enough data
9.2
152
Not enough data
9.0
150
Customer Support
Not enough data
9.1
153
Not enough data
9.0
147
Not enough data
9.0
143
Data Security
Not enough data
9.1
140
Not enough data
9.2
141
Not enough data
9.3
149
Not enough data
9.2
137
Administration
Not enough data
9.1
160
Not enough data
9.2
172
Not enough data
9.2
178
Generative AI
Not enough data
8.6
44
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
364
Not enough data
9.0
335
Not enough data
8.9
372
Engagement
Not enough data
9.1
350
Not enough data
9.2
373
Not enough data
9.0
361
Performance
Not enough data
9.0
355
Not enough data
9.2
357
Generative AI
Not enough data
8.9
73
Not enough data
8.7
72
Channels
9.2
545
|
Verified
9.2
810
|
Verified
Feature Not Available
8.5
532
|
Verified
Feature Not Available
8.4
517
|
Verified
8.0
344
8.3
509
|
Verified
7.9
420
|
Verified
8.5
538
|
Verified
Generative AI
7.8
213
8.1
175
Functions
8.8
544
|
Verified
8.9
953
|
Verified
8.6
528
|
Verified
9.0
973
|
Verified
8.8
512
|
Verified
9.0
825
|
Verified
Feature Not Available
8.7
567
|
Verified
8.7
452
|
Verified
8.8
582
|
Verified
8.9
469
|
Verified
9.1
706
|
Verified
8.8
495
|
Verified
8.9
704
8.7
452
|
Verified
8.9
650
|
Verified
Agentic AI - Contact Center
8.1
74
8.1
20
8.6
75
8.7
20
8.4
75
8.3
20
8.2
74
8.3
20
Administrative
8.8
537
|
Verified
8.8
902
|
Verified
8.9
542
|
Verified
9.1
919
|
Verified
8.8
560
|
Verified
8.8
1006
|
Verified
9.1
489
|
Verified
9.1
706
|
Verified
Feature Not Available
8.8
568
|
Verified
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
252
|
Verified
Not enough data
9.1
233
|
Verified
Not enough data
8.8
202
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
8.8
208
|
Verified
Administration
Not enough data
9.0
231
|
Verified
Not enough data
9.1
249
|
Verified
Not enough data
9.2
252
|
Verified
Not enough data
8.7
202
|
Verified
Not enough data
9.0
209
|
Verified
Platform
8.3
186
8.3
179
8.7
209
7.9
187
8.8
206
8.8
210
9.0
213
8.9
212
9.0
218
9.0
212
8.8
203
8.9
202
8.9
202
8.8
204
Generative AI
7.5
112
7.7
90
Workforce Management
9.0
206
9.0
210
8.9
203
8.9
202
Call Center Infrastructure (CCI)
8.5
18
8.5
14
8.8
17
8.7
14
8.0
16
8.9
14
8.0
17
8.9
14
Administrative
9.1
218
9.2
214
8.9
217
8.9
217
Customer Support
Not enough data
8.1
61
Not enough data
8.1
62
Not enough data
8.0
62
Automation
Not enough data
8.1
61
Not enough data
8.1
61
Not enough data
8.1
61
Artificial Intelligence
Not enough data
8.1
62
Not enough data
8.3
61
Not enough data
8.0
59
Generative AI
Not enough data
8.7
14
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.8
17
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
347
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
225
|
Verified
Not enough data
8.7
255
Not enough data
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
Not enough data
8.3
264
|
Verified
Not enough data
8.7
281
|
Verified
Not enough data
Advanced Features
8.1
267
Not enough data
Feature Not Available
Not enough data
8.8
301
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.7
44
Not enough data
8.0
43
Not enough data
Calling
9.3
442
Not enough data
8.7
398
Not enough data
9.2
437
Not enough data
9.2
445
Not enough data
8.4
43
Not enough data
Contacts
8.9
431
Not enough data
8.7
410
Not enough data
Feature Not Available
Not enough data
Insights
8.6
427
Not enough data
8.7
413
Not enough data
Feature Not Available
Not enough data
7.7
360
Not enough data
Feature Not Available
Not enough data
7.5
42
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
21
Not enough data
8.7
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.7
21
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.8
21
Not enough data
8.6
21
Not enough data
8.6
21
Not enough data
8.8
21
Automation
Not enough data
8.6
22
Not enough data
8.6
22
Not enough data
8.7
21
Autonomy
Not enough data
8.6
20
Not enough data
8.7
21
Not enough data
8.7
21
Not enough data
8.7
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Talkdesk are categorized as Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, and Auto Dialer
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, Conversation Intelligence, and AI Sales Assistant
Talkdesk is categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Contact Center Workforce, and Customer Service Automation
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.6%
Consumer Services
10.2%
Financial Services
10.1%
Logistics and Supply Chain
5.9%
Telecommunications
5.4%
Other
54.8%
Consumer Services
18.7%
Retail
6.3%
Food & Beverages
5.0%
Marketing and Advertising
5.0%
Hospital & Health Care
4.9%
Other
60.1%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
Can there be an option to send slack messages to agents personally?
2 Comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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