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Compare Datto RMM and NinjaOne 
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At a Glance
Market Segments
Mid-Market (88.9% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Datto RMM
Star Rating
(712)4.5 out of 5
Market Segments
Mid-Market (88.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMNinjaOne
Star Rating
(3,069)4.7 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Ease of Use with a score of 9.2, while Datto RMM trails slightly at 8.8. Reviewers mention that NinjaOne's intuitive interface and straightforward navigation make it easier for teams to adopt and utilize effectively.
- Reviewers mention that NinjaOne's Quality of Support is rated at 9.2, significantly higher than Datto RMM's 8.4. Users say that NinjaOne's support team is responsive and knowledgeable, often resolving issues quickly, which enhances the overall user experience.
- Users on G2 highlight NinjaOne's superior Unattended Remote Access capabilities, scoring 9.1 compared to Datto RMM's 8.5. Reviewers mention that NinjaOne allows seamless access to devices without user intervention, which is crucial for efficient IT management.
- Reviewers say that NinjaOne's Remote Monitoring feature is rated at 9.3, slightly ahead of Datto RMM's 9.2. Users report that NinjaOne provides real-time alerts and comprehensive monitoring tools that help in proactive issue resolution.
- Users report that NinjaOne shines in Asset Management with a score of 8.6, while Datto RMM scores 8.2. Reviewers mention that NinjaOne offers robust tracking and management features that help organizations maintain an accurate inventory of their IT assets.
- G2 users highlight that NinjaOne's Product Direction is rated at 9.7, indicating strong confidence in its future development, compared to Datto RMM's 9.2. Reviewers mention that NinjaOne consistently updates its features based on user feedback, ensuring it meets evolving needs.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableNinjaOne
No pricing availableFree Trial
Datto RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.9
642
9.1
2,852
Ease of Use
8.9
687
9.1
2,886
Ease of Setup
8.8
596
9.2
2,691
Ease of Admin
8.9
494
9.2
2,592
Quality of Support
8.5
580
9.2
2,741
Has the product been a good partner in doing business?
9.0
468
9.5
2,534
Product Direction (% positive)
9.1
641
9.7
2,841
Features by Category
Administration
Not enough data
8.2
600
Not enough data
8.7
617
Not enough data
8.2
620
Service Desk
Not enough data
8.1
613
Not enough data
7.9
604
Not enough data
7.7
581
Management
Not enough data
8.3
570
Not enough data
9.0
573
Not enough data
8.7
551
Not enough data
8.8
552
Not enough data
8.5
533
Functionality
Not enough data
7.5
555
Not enough data
8.5
563
Not enough data
8.8
581
Not enough data
8.9
580
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.1
138
Not enough data
6.8
136
Not enough data
6.9
136
Not enough data
6.8
136
Not enough data
6.7
135
Not enough data
6.7
133
Not enough data
6.8
133
Compatibility
Not enough data
8.7
295
Not enough data
8.0
271
Not enough data
8.2
273
Not enough data
8.2
263
Management
Not enough data
Feature Not Available
Not enough data
8.2
274
Not enough data
8.6
277
Not enough data
8.8
290
Not enough data
9.1
288
Compliance
Not enough data
8.7
268
Not enough data
8.3
262
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.5
53
Not enough data
7.5
53
Not enough data
7.9
54
Not enough data
7.7
54
Not enough data
7.6
55
Not enough data
7.7
54
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
321
Not enough data
8.9
335
Not enough data
8.5
325
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
331
Not enough data
8.5
321
Not enough data
8.2
312
Management
Not enough data
8.1
312
Not enough data
8.8
314
Not enough data
8.7
315
Agentic AI - Online Backup
Not enough data
7.5
61
Not enough data
7.3
61
Not enough data
7.3
60
Not enough data
7.3
60
Not enough data
7.4
60
Not enough data
7.3
60
Inventory Management - Remote Monitoring & Management (RMM)
9.1
538
9.2
1832
|
Verified
8.4
25
8.4
344
7.6
24
8.1
331
Monitoring and Management
9.2
537
9.3
1817
|
Verified
8.4
528
8.4
1722
8.4
524
8.6
1774
|
Verified
8.6
528
8.9
1817
|
Verified
8.2
24
8.2
333
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
25
8.4
326
Service Management
8.8
526
9.1
1745
|
Verified
8.0
25
8.0
321
6.7
25
7.1
314
Agentic AI - Remote Monitoring & Management (RMM)
6.7
23
7.1
383
6.4
23
6.9
381
7.1
23
7.1
377
6.5
22
6.8
373
6.2
21
6.7
373
6.1
21
6.8
369
6.1
22
6.9
366
Scope
Not enough data
8.7
374
Not enough data
8.8
384
Security
Not enough data
8.5
383
Not enough data
8.3
356
Not enough data
7.4
348
Management
Not enough data
8.8
372
Not enough data
8.7
368
Not enough data
8.7
360
Not enough data
8.7
364
Not enough data
7.8
340
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
144
Not enough data
7.2
143
Not enough data
7.3
143
Not enough data
7.2
142
Not enough data
7.1
142
Not enough data
7.3
142
Not enough data
7.1
143
Functionality
Not enough data
8.8
632
Not enough data
8.9
649
Not enough data
8.1
594
Not enough data
8.8
589
Monitoring - Network Monitoring
Not enough data
7.5
231
Not enough data
7.7
233
Not enough data
8.2
233
Management
Not enough data
8.2
552
Not enough data
8.2
562
Not enough data
7.6
519
Analytics - Network Monitoring
Not enough data
7.0
223
Not enough data
6.8
222
Security - Network Monitoring
Not enough data
7.7
225
Not enough data
7.2
222
Not enough data
7.1
223
Network Performance - Network Monitoring
Not enough data
6.9
224
Not enough data
7.3
223
AI Automation - Network Monitoring
Not enough data
6.3
214
Not enough data
6.2
215
Not enough data
6.3
214
Agentic AI - Network Monitoring
Not enough data
6.4
107
Not enough data
6.4
106
Not enough data
6.4
107
Not enough data
6.6
105
Not enough data
6.3
104
Not enough data
6.4
105
Not enough data
6.4
105
Monitoring
Not enough data
9.2
528
|
Verified
Not enough data
9.1
528
|
Verified
Not enough data
8.4
481
|
Verified
Not enough data
7.0
175
Management Tools
Not enough data
8.2
469
Not enough data
8.6
484
|
Verified
Not enough data
8.5
467
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.3
79
Not enough data
7.1
79
Not enough data
7.4
79
Not enough data
6.9
79
Not enough data
6.9
79
Not enough data
7.0
78
Not enough data
7.2
78
Asset Inventory
Not enough data
8.9
1080
Not enough data
8.8
1071
Not enough data
7.7
982
Not enough data
Feature Not Available
Not enough data
8.1
1006
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
189
Not enough data
7.2
186
Not enough data
7.4
184
Not enough data
7.1
181
Not enough data
7.1
180
Not enough data
7.0
182
Not enough data
7.0
180
Management
Not enough data
9.1
1035
Not enough data
8.7
984
Not enough data
8.1
949
Not enough data
8.2
977
Administration
8.7
473
9.1
1436
8.3
475
8.7
1399
7.2
457
7.8
1309
8.5
466
9.1
1435
8.5
462
8.9
1365
8.7
470
8.8
1398
Maintenance
9.1
471
9.1
1425
7.1
446
7.6
1228
Communication
8.0
459
7.9
1272
6.0
433
Feature Not Available
5.9
430
Feature Not Available
6.5
433
7.2
1199
Security
7.8
440
8.3
1236
8.1
448
8.4
1267
Device Support
6.1
438
7.6
1238
7.6
446
8.4
1303
7.7
447
8.4
1291
Performance
8.2
456
8.2
1354
Functionality
Not enough data
8.8
306
Not enough data
7.9
279
Not enough data
8.1
283
Not enough data
8.5
294
Performance
Not enough data
8.8
301
Not enough data
8.5
289
Not enough data
Feature Not Available
Not enough data
8.7
292
Agentic AI - PC Backup
Not enough data
7.2
77
Not enough data
7.1
77
Not enough data
7.0
76
Not enough data
7.1
76
Generative AI
7.0
265
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
207
Not enough data
8.3
207
Not enough data
8.7
207
Operations - IT Documentation
Not enough data
8.3
205
Not enough data
8.7
205
Not enough data
8.3
207
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
52
Not enough data
7.1
52
Not enough data
7.1
52
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
57
Not enough data
8.2
56
Not enough data
7.8
53
Not enough data
8.8
57
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.4
391
Operating System
Not enough data
9.1
433
Not enough data
8.0
425
Not enough data
8.2
413
Management
Not enough data
8.5
417
Not enough data
8.1
401
Not enough data
8.2
396
Not enough data
8.1
398
Not enough data
8.2
399
Security
Not enough data
8.4
404
Not enough data
8.5
403
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.5
109
Not enough data
7.3
109
Not enough data
7.6
110
Not enough data
7.5
107
Not enough data
7.4
106
Not enough data
7.4
107
Not enough data
7.5
105
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
658
Platform
Not enough data
7.7
644
Not enough data
8.9
663
Not enough data
8.2
631
Not enough data
8.4
659
Not enough data
8.2
643
Security
Not enough data
8.6
660
Not enough data
9.1
669
Not enough data
7.6
622
Not enough data
8.6
646
Not enough data
8.1
625
Agentic AI - Enterprise IT Management
Not enough data
7.1
123
Not enough data
7.0
121
Not enough data
7.1
122
Not enough data
6.7
122
Not enough data
6.8
121
Not enough data
6.7
119
Not enough data
6.7
120
Categories
Categories
Shared Categories
Datto RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
Unique Categories
Datto RMM has no unique categories
NinjaOne is categorized as PC Backup, Unified Endpoint Management (UEM), Online Backup, Server Backup, IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, Enterprise IT Management, Mobile Device Management (MDM), Network Monitoring, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
49.1%
Computer & Network Security
27.0%
Computer Networking
2.5%
Manufacturing
2.4%
Hospital & Health Care
2.4%
Other
16.7%
Computer & Network Security
25.4%
Hospital & Health Care
8.3%
Computer Software
5.5%
Construction
5.4%
Government Administration
3.6%
Other
51.9%
Most Helpful Reviews
Datto RMM
Most Helpful Favorable Review
Verified User in Computer & Network Security
Ease of use, IT Glue Integration, Autotask Integration, Etc.
Most Helpful Critical Review
Jeremy Campbell 🦸♂️ A.
Verified User in Information Technology and Services
Contract Attachement Very Expensive Outdated UI
NinjaOne
Most Helpful Favorable Review
Alec N.
Verified User in Financial Services
I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely...
Most Helpful Critical Review
JOSHUA W.
Verified User in Legal Services
As I mentioned, it's a great endpoint management tool. However, there are a few areas that could use improvement: Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing...
Verified User in Computer & Network Security
Ease of use, IT Glue Integration, Autotask Integration, Etc.
Alec N.
Verified User in Financial Services
I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely...
Jeremy Campbell 🦸♂️ A.
Verified User in Information Technology and Services
Contract Attachement Very Expensive Outdated UI
JOSHUA W.
Verified User in Legal Services
As I mentioned, it's a great endpoint management tool. However, there are a few areas that could use improvement: Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing...
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
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