Introducing G2.ai, the future of software buying.Try now

Compare Fathom and Otter.ai

Save
    Log in to your account
    to save comparisons,
    products and more.
At a Glance
Fathom
Fathom
Star Rating
(6,108)5.0 out of 5
Market Segments
Small-Business (78.9% of reviews)
Information
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plans
Otter.ai
Otter.ai
Star Rating
(426)4.4 out of 5
Market Segments
Small-Business (73.5% of reviews)
Information
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Fathom excels in Automated Note-Taking with a score of 9.7, making it a preferred choice for those who need efficient meeting summaries, while Otter.ai's score of 8.9 indicates it may not be as robust in this area.
  • Reviewers mention that Fathom's Call Recording feature is highly rated at 9.8, providing excellent clarity and reliability, whereas Otter.ai, with a score of 9.1, is still effective but may not match the quality of Fathom's offering.
  • G2 users highlight Fathom's superior Voice Recognition capabilities, scoring 9.2, which enhances user experience during meetings, compared to Otter.ai's score of 8.2, suggesting it may struggle with accuracy in certain scenarios.
  • Users on G2 report that Fathom's Speaker Identification feature, rated at 9.0, is particularly useful for distinguishing between multiple speakers, while Otter.ai's score of 7.6 indicates it may not perform as well in this aspect.
  • Reviewers mention that Fathom's Data Security features are rated at 9.2, providing peace of mind for users concerned about sensitive information, whereas Otter.ai's score of 7.8 suggests it may not offer the same level of security assurance.
  • Users say that Fathom's Integrates With Existing Applications feature, scoring 9.3, allows for seamless workflow integration, while Otter.ai's score of 7.9 indicates it may have limitations in this area, potentially affecting user productivity.
Pricing
Entry-Level Pricing
Fathom
Forever Free
Free
Browse all 3 pricing plans
Otter.ai
Basic
Free
1 User
Browse all 4 pricing plans
Free Trial
Fathom
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.6
5,657
8.7
359
Ease of Use
9.7
5,781
9.0
364
Ease of Setup
9.7
4,442
9.0
258
Ease of Admin
9.6
1,771
8.6
85
Quality of Support
9.7
4,291
8.4
233
Has the product been a good partner in doing business?
9.7
1,706
8.5
78
Product Direction (% positive)
9.8
5,686
8.8
349
Features by Category
9.1
763
8.1
73
Lead Facilitation
Feature Not Available
Feature Not Available
Feature Not Available
6.2
68
Feature Not Available
Feature Not Available
Feature Not Available
6.8
16
Organization
Feature Not Available
Feature Not Available
9.2
657
8.4
68
8.9
650
7.6
17
Performance Analysis
8.4
178
6.7
69
Feature Not Available
6.9
68
Sales Analysis
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
8.8
108
8.2
62
9.6
616
8.6
61
Agentic AI - AI Sales Assistant
9.1
45
8.8
7
Feature Not Available
8.8
7
9.1
43
9.0
7
Feature Not Available
8.8
7
9.4
44
8.6
7
Feature Not Available
8.6
7
Feature Not Available
8.8
7
Business Instant MessagingHide 15 FeaturesShow 15 Features
Not enough data
8.9
12
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.2
1,865
8.3
89
Call Analytics
9.7
1822
8.7
88
9.1
1610
8.3
87
9.3
1676
8.5
85
Feature Not Available
7.4
21
Agent Performance Management
Feature Not Available
7.7
73
9.2
1713
8.7
81
9.3
1705
8.6
80
Generative AI
9.5
1383
8.7
78
Agentic AI - Conversation Intelligence
9.1
336
8.2
23
9.1
334
8.2
23
9.0
335
8.0
23
9.1
331
8.3
23
9.1
333
8.3
22
8.8
324
8.2
22
8.8
321
7.7
22
8.9
461
Not enough data
Customization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
432
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
429
Not enough data
8.9
431
Not enough data
Feature Not Available
Not enough data
8.9
426
Not enough data
Agentic AI - Video CMS
9.0
48
Not enough data
9.1
48
Not enough data
9.2
48
Not enough data
9.1
48
Not enough data
9.1
2,710
8.1
195
Voice
9.0
2454
8.6
177
9.0
2657
8.1
188
Transcription
9.1
2629
7.7
185
9.4
2488
8.7
172
Feature Not Available
7.9
150
Feature Not Available
7.5
152
Editing
9.2
2307
8.2
164
Feature Not Available
Feature Not Available
Feature Not Available
8.0
168
Feature Not Available
Feature Not Available
Integration
9.1
2160
8.0
150
Feature Not Available
7.6
46
Feature Not Available
8.3
162
Feature Not Available
7.9
143
9.2
2395
8.1
153
Agentic AI - Transcription
9.1
251
8.6
44
9.1
244
8.3
43
9.0
240
8.3
42
9.2
3,140
8.3
169
Meeting Prep - AI Meeting Assistants
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Meeting Automation - AI Meeting Assistants
9.7
3114
8.9
166
9.3
3091
8.1
165
9.4
3087
8.4
165
Meeting Insights - AI Meeting Assistants
Feature Not Available
8.0
159
Feature Not Available
7.7
159
9.6
3094
8.7
162
Accessibility - AI Meeting Assistants
Feature Not Available
Feature Not Available
Feature Not Available
8.7
161
Feature Not Available
Feature Not Available
Agentic AI - AI Meeting Assistants
8.9
222
8.4
75
8.8
220
8.1
75
9.0
221
8.1
76
8.8
220
8.1
75
Not enough data
8.5
18
Deployment & Integration - Voice Recognition
Not enough data
8.6
18
Not enough data
7.6
17
Not enough data
8.6
18
Not enough data
9.0
18
Performance Optimization - Voice Recognition
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.9
16
Security & Compliance - Voice Recognition
Not enough data
8.8
16
Not enough data
8.6
16
Not enough data
8.6
16
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.8
16
Not enough data
8.2
16
Not enough data
8.2
17
Not enough data
7.4
17
Agentic AI - Voice Recognition
Not enough data
8.5
16
9.2
342
Not enough data
Agentic AI - Sales Coaching
9.1
39
Not enough data
8.8
40
Not enough data
8.8
40
Not enough data
9.1
39
Not enough data
Training
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
334
Not enough data
Feedback
9.3
324
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
9.6
302
Not enough data
Note-Taking SoftwareHide 1 FeatureShow 1 Feature
9.1
252
9.0
29
Agentic AI - Note-Taking Software
9.1
248
9.0
28
AI Note-Taking SoftwareHide 9 FeaturesShow 9 Features
9.4
391
8.4
62
Action Item Detection - AI Note-taking Software
9.5
377
8.6
58
9.6
375
8.9
58
Automatic Transcription - AI Note-taking Software
9.6
369
8.8
59
Collaboration & Sharing - AI Note-taking Software
9.5
364
8.4
56
Language & Accent Support - AI Note-taking Software
9.0
353
7.8
57
Multi-Platform Integration - AI Note-taking Software
9.2
359
8.1
57
Privacy & Security Controls - AI Note-taking Software
9.2
350
8.2
54
Searchable Note Archives - AI Note-taking Software
9.4
360
8.3
57
Speaker Identification - AI Note-taking Software
9.4
365
8.0
59
Categories
Categories
Shared Categories
Unique Categories
Fathom
Fathom is categorized as Video CMS and Sales Coaching
Otter.ai
Otter.ai is categorized as Business Instant Messaging and Voice Recognition
Reviews
Reviewers' Company Size
Fathom
Fathom
Small-Business(50 or fewer emp.)
78.9%
Mid-Market(51-1000 emp.)
18.9%
Enterprise(> 1000 emp.)
2.1%
Otter.ai
Otter.ai
Small-Business(50 or fewer emp.)
73.5%
Mid-Market(51-1000 emp.)
20.1%
Enterprise(> 1000 emp.)
6.4%
Reviewers' Industry
Fathom
Fathom
Marketing and Advertising
13.4%
Computer Software
12.8%
Consulting
10.8%
Information Technology and Services
8.6%
Professional Training & Coaching
4.8%
Other
49.5%
Otter.ai
Otter.ai
Marketing and Advertising
11.8%
Computer Software
11.8%
Consulting
6.4%
Information Technology and Services
6.4%
Higher Education
5.4%
Other
58.2%
Most Helpful Reviews
Fathom
Fathom
Most Helpful Favorable Review
Jacob L.
JL
Jacob L.
Verified User in Computer Software

Fathom is super easy to set up and intergrate with all the big meeting platforms, such as Zoom, Google Meet, and Microsoft Teams! The video recordings, AI transcription, and AI summary are available almost immediately after every meeting and the meeting...

Most Helpful Critical Review
Verified User
G
Verified User in Professional Training & Coaching

After their update, it all went downhill. The timestamps are EXTREMELY inaccurate. Like, for a 2-3 hour Zoom call, it will show timestamps as if my call was 6 minutes. Or it will categorize things in 45 minute chunks (which are also inaccurate). It's been...

Otter.ai
Otter.ai
Most Helpful Favorable Review
Desirée K.
DK
Desirée K.
Verified User in Online Media

Otter has multiple functions that allow you to import recording files, live audio and website links for transcription--there are so many options! The free version, which is a huge perk, allows you to import two files a month and unlimited live recordings...

Most Helpful Critical Review
Verified User
G
Verified User in Biotechnology

No Video replay! Otter is old technology, speech to text. It was great when it came out 5 years ago, but the products today have passed Otter by. Otter is great for transcription, but why use it when you can get transcription for free now from Google,...

Alternatives
Fathom
Fathom Alternatives
Grain
Grain
Add Grain
tl;dv
tl;dv
Add tl;dv
Fellow
Fellow
Add Fellow
Avoma
Avoma
Add Avoma
Otter.ai
Otter.ai Alternatives
Fellow
Fellow
Add Fellow
tl;dv
tl;dv
Add tl;dv
Grain
Grain
Add Grain
Fireflies.ai
Fireflies.ai
Add Fireflies.ai
Discussions
Fathom
Fathom Discussions
How do I show it is recording during live Zooms?
9 Comments
Steve G.
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Monty the Mongoose crying
Fathom has no more discussions with answers
Otter.ai
Otter.ai Discussions
What does otter AI do?
2 Comments
Franklin T.
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
Rachel D.
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
Two things
1 Comment
Grégoire (gregwah) S.
GS
You can use the free version for once in awhile usageRead more