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Compare Opsgenie and Splunk On-Call 
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At a Glance
Market Segments
Mid-Market (73.5% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
No pricing available
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Opsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (73.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSplunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
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Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk On-Call excels in "Ease of Setup" with a score of 9.1, making it a preferred choice for teams looking to get started quickly, while Opsgenie, with a score of 8.1, has been noted by reviewers as having a steeper learning curve.
- Reviewers mention that Splunk On-Call's "Quality of Support" is highly rated at 9.2, with many users praising the responsiveness and helpfulness of the support team, whereas Opsgenie, rated at 8.7, has received mixed feedback regarding the timeliness of their support responses.
- G2 users highlight that Splunk On-Call offers superior "Ticket Accuracy" with a score of 8.8, which users say leads to fewer miscommunications and errors in incident management, while Opsgenie's ticketing system has been critiqued for occasional inaccuracies.
- Users on G2 report that Splunk On-Call's "Lifecycle Visualization" feature, rated at 8.3, provides a clear overview of incident progress, which enhances team collaboration, whereas Opsgenie's visualization tools have been described as less intuitive by some reviewers.
- Reviewers mention that Splunk On-Call's "Generative AI" capabilities, particularly in "AI Text Generation" and "AI Text Summarization," are rated at 7.3 and 7.0 respectively, which some users find helpful for creating incident reports, while Opsgenie's AI features have not received the same level of praise.
- Users say that Splunk On-Call's "Timely Alerts" feature, rated at 9.2, ensures that teams are promptly notified of incidents, which is crucial for effective incident response, while Opsgenie's alerting system, although functional, has been noted by some users as being less reliable in delivering timely notifications.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availableSplunk On-Call
Custom Pricing
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Create a customized plan to meet your specific needs.
Free Trial
Opsgenie
Free Trial is available
Splunk On-Call
Free Trial is available
Ratings
Meets Requirements
9.0
37
8.9
46
Ease of Use
8.4
37
8.6
46
Ease of Setup
8.2
21
9.1
29
Ease of Admin
8.6
22
8.9
29
Quality of Support
8.7
29
9.2
42
Has the product been a good partner in doing business?
8.5
21
9.8
26
Product Direction (% positive)
9.3
35
9.2
46
Features by Category
Monitoring
9.2
28
|
Verified
Not enough data
9.2
29
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
8.8
27
|
Verified
Not enough data
8.6
28
|
Verified
Not enough data
8.4
24
|
Verified
Not enough data
Generative AI
7.3
5
Not enough data
7.0
5
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Opsgenie and Splunk On-Call are categorized as IT Alerting and Incident Management
Unique Categories
Opsgenie has no unique categories
Splunk On-Call is categorized as Incident Response
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.9%
Information Technology and Services
20.9%
Telecommunications
11.6%
Retail
9.3%
Marketing and Advertising
7.0%
Other
23.3%
Computer Software
35.7%
Information Technology and Services
33.3%
Retail
9.5%
Broadcast Media
4.8%
Publishing
2.4%
Other
14.3%
Most Helpful Reviews
Opsgenie
Most Helpful Favorable Review
Verified User in Computer Software
The ability to perform SLA via SMS/Phone The shift/on-call interface is super easy to use Super friendly support team (very responsive) supports alot of different integrations
Most Helpful Critical Review
Danny B.
Verified User in Retail
The platform can be very confusing especially adding a schedule that changes every week.
Splunk On-Call
Most Helpful Favorable Review
David L.
Verified User in Information Technology and Services
VictorOps is an amazing company of great people! Anytime we've had issues with the platform they've reached out to us through various mediums including social media to keep us up to date and aware of what's happening. The service just works too. We have...
Most Helpful Critical Review
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Verified User in Computer Software
The ability to perform SLA via SMS/Phone The shift/on-call interface is super easy to use Super friendly support team (very responsive) supports alot of different integrations
David L.
Verified User in Information Technology and Services
VictorOps is an amazing company of great people! Anytime we've had issues with the platform they've reached out to us through various mediums including social media to keep us up to date and aware of what's happening. The service just works too. We have...
Danny B.
Verified User in Retail
The platform can be very confusing especially adding a schedule that changes every week.
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
Splunk On-Call has no discussions with answers
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