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Compare Opsgenie and PagerDuty 
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At a Glance
Market Segments
Mid-Market (52.1% of reviews)
Mid-Market (43.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Opsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpsgeniePagerDuty
Star Rating
(908)4.5 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about PagerDutySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while Opsgenie, although competent, does not provide a specific score for this feature.
- Reviewers mention that PagerDuty's "Timely Alerts" feature scores 9.5, which is higher than Opsgenie's score of 9.2, suggesting that users find PagerDuty's alerting system to be more responsive and reliable in critical situations.
- G2 users highlight that PagerDuty's "Ticket Assignment" functionality scores 9.2, outperforming Opsgenie's 8.8, indicating that users appreciate the ease of managing and assigning tickets within PagerDuty's interface.
- Users on G2 report that PagerDuty's "ServiceNow Integration" scores 9.6, showcasing its seamless compatibility with ServiceNow, which is a significant advantage for organizations already using that platform, while Opsgenie does not provide a comparable score.
- Reviewers mention that PagerDuty's "Proactive Identification" feature scores 9.6, reflecting its effectiveness in identifying potential issues before they escalate, whereas Opsgenie's score in this area is not specified, suggesting a potential gap in proactive monitoring capabilities.
- Users say that PagerDuty's "Error Management" features, particularly in "Runbook Automation," are rated highly, with a score of 8.0 for "Error Management in Automation," indicating a robust approach to handling errors, while Opsgenie's performance in this area is less emphasized in user reviews.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availablePagerDuty
No pricing availableFree Trial
Opsgenie
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
9.0
37
9.1
782
Ease of Use
8.4
37
8.6
788
Ease of Setup
8.2
21
8.3
414
Ease of Admin
8.6
22
8.5
405
Quality of Support
8.7
29
8.9
593
Has the product been a good partner in doing business?
8.5
21
8.9
343
Product Direction (% positive)
9.3
35
8.4
779
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
28
|
Verified
9.2
146
|
Verified
9.2
29
|
Verified
9.5
162
|
Verified
8.8
29
|
Verified
9.2
154
|
Verified
Not enough data
7.6
12
Management Tools
8.8
27
|
Verified
9.2
150
|
Verified
8.6
28
|
Verified
9.1
179
8.4
24
|
Verified
9.0
168
|
Verified
Generative AI
7.3
5
8.2
39
7.0
5
8.2
39
Agentic AI - Incident Management
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
25
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Support - Runbook Automation
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Opsgenie and PagerDuty are categorized as IT Alerting and Incident Management
Unique Categories
Opsgenie has no unique categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.0%
Information Technology and Services
18.8%
Telecommunications
10.4%
Retail
8.3%
Marketing and Advertising
6.3%
Other
31.3%
Information Technology and Services
22.6%
Computer Software
21.6%
Financial Services
5.7%
Internet
5.4%
Retail
3.7%
Other
41.0%
Most Helpful Reviews
Opsgenie
Most Helpful Favorable Review
Phil A.
Verified User in Publishing
I've been an OpsGenie customer for about 2 years now and I've NEVER had a single problem. Everything "just works" as you'd expect. Their support is wonderful. (Every time I've had to contact them it ended up that I was doing something wrong). They're super...
Most Helpful Critical Review
Avni B.
Verified User in Computer Software
1. It is available only in cloud variant . No on premise variant as of now 2. It is costly for smaller organizations 3. No mapping of incidents with other tools integartion
PagerDuty
Most Helpful Favorable Review
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Most Helpful Critical Review
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Phil A.
Verified User in Publishing
I've been an OpsGenie customer for about 2 years now and I've NEVER had a single problem. Everything "just works" as you'd expect. Their support is wonderful. (Every time I've had to contact them it ended up that I was doing something wrong). They're super...
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Avni B.
Verified User in Computer Software
1. It is available only in cloud variant . No on premise variant as of now 2. It is costly for smaller organizations 3. No mapping of incidents with other tools integartion
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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