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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
Contact Us
$17 per month
LivePerson
Star Rating
(195)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in ease of use with a score of 9.3, making it a favorite among small businesses for its intuitive interface, while LivePerson, with a score of 8.3, is noted for being more complex and requiring a steeper learning curve.
- Reviewers mention that Olark's customization options, rated at 8.8, allow for extensive personalization of chat interfaces, which enhances user engagement. In contrast, LivePerson's customization features, while robust, received a lower score of 7.6, indicating some limitations in flexibility.
- G2 users highlight Olark's superior quality of support, scoring 8.8, with many praising the responsiveness and helpfulness of the support team. LivePerson, with a score of 8.3, has received mixed reviews regarding support, with some users expressing frustration over response times.
- Users on G2 report that Olark's integration capabilities, rated at 8.7, are seamless and user-friendly, allowing for easy connection with other tools. LivePerson, while also strong in integrations with a score of 8.9, is noted for having a more complex setup process that can be daunting for new users.
- Reviewers mention that Olark's proactive engagement features, scoring 8.4, are effective in initiating conversations with visitors, which can lead to higher conversion rates. LivePerson, however, received a lower score of 8.1 in this area, indicating that its proactive features may not be as impactful.
- Users say that Olark's analytics tools, rated at 8.0, provide clear insights into chat performance and customer interactions, which are crucial for small businesses. LivePerson's analytics, while rated higher at 8.9, are often described as overwhelming due to the volume of data presented, making it harder for users to extract actionable insights.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
LivePerson
No trial information availableOlark
Free Trial is available
Ratings
Meets Requirements
8.6
162
8.9
208
Ease of Use
8.4
164
9.3
210
Ease of Setup
8.1
92
9.0
112
Ease of Admin
8.2
77
9.0
114
Quality of Support
8.4
161
8.8
173
Has the product been a good partner in doing business?
8.1
79
9.1
107
Product Direction (% positive)
5.6
158
8.2
209
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
54
Not enough data
8.2
58
Not enough data
8.4
59
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
55
Not enough data
8.8
23
Not enough data
8.2
56
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.3
5
Not enough data
9.3
5
Not enough data
Responses
9.0
12
Not enough data
9.0
13
Not enough data
9.2
15
Not enough data
9.0
12
Not enough data
9.1
9
Not enough data
Platform
9.4
13
Not enough data
9.2
12
Not enough data
9.0
14
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.2
11
Not enough data
8.9
11
Not enough data
Generative AI
9.0
8
Not enough data
9.2
8
Not enough data
Conversational Platform
7.0
17
Not enough data
8.1
17
Not enough data
8.2
14
Not enough data
8.5
17
Not enough data
Support Automation
8.1
16
Not enough data
8.1
17
Not enough data
8.8
18
Not enough data
8.0
18
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Customer Support
8.8
11
Not enough data
9.1
9
Not enough data
8.9
11
Not enough data
Automation
9.3
10
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
Artificial Intelligence
8.5
12
Not enough data
9.1
11
Not enough data
8.9
12
Not enough data
Generative AI
9.4
8
Not enough data
9.6
8
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication
9.0
33
|
Verified
9.3
110
|
Verified
8.9
32
|
Verified
8.8
108
|
Verified
7.8
17
8.2
54
8.6
25
|
Verified
9.7
5
8.7
13
|
Verified
Not enough data
Internal Use
7.8
31
|
Verified
7.7
97
|
Verified
8.4
24
|
Verified
8.9
102
|
Verified
8.6
20
|
Verified
8.3
74
|
Verified
8.0
25
|
Verified
8.0
5
8.9
21
|
Verified
8.1
6
7.8
27
|
Verified
8.7
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.4
15
Not enough data
8.1
8
Not enough data
7.6
7
Not enough data
8.3
10
Not enough data
8.2
11
Not enough data
Self-Service Platform
8.0
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
8.5
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
8.1(won by default)
6
Not enough data
8.3(won by default)
5
Not enough data
Channels
7.5(won by default)
6
Not enough data
8.3(won by default)
7
Not enough data
8.3(won by default)
5
Not enough data
8.0(won by default)
5
Not enough data
8.3(won by default)
5
Not enough data
Insight
9.0(won by default)
5
Not enough data
7.8(won by default)
6
Not enough data
8.3(won by default)
6
Not enough data
8.6(won by default)
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Automation
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Autonomy
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Olark are categorized as Live Chat
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, Social Customer Service, Customer Self-Service, SAP Store, and AI Voice Assistants
Olark has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
15.3%
Retail
14.8%
Telecommunications
8.0%
Information Technology and Services
6.3%
Computer Software
5.1%
Other
50.6%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Most Helpful Reviews
LivePerson
Most Helpful Favorable Review
Verified User in Computer Software
I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...
Most Helpful Critical Review
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Olark
Most Helpful Favorable Review
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Most Helpful Critical Review
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Verified User in Computer Software
I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
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