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Compare MaestroQA and Zendesk for Contact Center 
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At a Glance
Market Segments
Small-Business (100.0% of reviews)
Mid-Market (63.5% of reviews)
Entry-Level Pricing
Request a demo today
No pricing available
MaestroQA
Star Rating
(319)4.8 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAZendesk for Contact Center
Star Rating
(218)4.7 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MaestroQA excels in its Calibration feature, scoring 9.5, which allows for effective alignment among team members on quality standards. In contrast, Zendesk QA received a lower score of 9.2, indicating that users find it less effective in this area.
- Reviewers mention that MaestroQA's Evaluation capabilities are robust, with a score of 9.5, providing detailed insights into agent performance. Zendesk QA, while still strong at 9.7, does not offer the same depth of analysis as reported by users.
- G2 users highlight that MaestroQA's Training features, scoring 9.1, are particularly beneficial for onboarding new agents, whereas Zendesk QA's score of 8.8 suggests that users find its training resources less comprehensive.
- Users on G2 report that both platforms have strong Quality of Support, each scoring 9.7, but MaestroQA is noted for its personalized support experience, which some users feel gives it an edge in customer service.
- Reviewers mention that MaestroQA's Integrations score of 9.3 is slightly lower than Zendesk QA's 9.4, but they appreciate MaestroQA's seamless integration with various CRM tools, which enhances workflow efficiency.
- Users say that while both products have strong Compliance features, with MaestroQA scoring 9.5 and Zendesk QA at 9.8, the latter is often praised for its extensive documentation and ease of understanding compliance requirements.
Pricing
Entry-Level Pricing
MaestroQA
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Zendesk for Contact Center
No pricing availableFree Trial
MaestroQA
Free Trial is available
Zendesk for Contact Center
Free Trial is available
Ratings
Meets Requirements
9.4
254
9.1
165
Ease of Use
9.4
257
9.4
165
Ease of Setup
9.2
82
9.3
85
Ease of Admin
9.2
74
9.4
77
Quality of Support
9.7
246
9.6
156
Has the product been a good partner in doing business?
9.6
72
9.6
74
Product Direction (% positive)
9.3
233
9.4
150
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
213
9.7
126
9.5
215
9.2
119
9.1
210
9.1
122
Engagement
9.4
215
9.5
124
9.3
211
9.2
123
9.1
194
8.8
108
Performance
9.3
197
9.4
113
9.5
195
9.8
85
Generative AI
9.1
64
8.9
24
9.2
64
9.1
24
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Zendesk for Contact Center are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support, Speech Analytics, and Conversation Intelligence
Zendesk for Contact Center is categorized as Contact Center and Contact Center Workforce
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
25.7%
Computer Software
10.1%
Information Technology and Services
8.3%
Retail
6.9%
Telecommunications
6.5%
Other
42.4%
Information Technology and Services
25.2%
Financial Services
13.6%
Computer Games
7.8%
Outsourcing/Offshoring
6.8%
Leisure, Travel & Tourism
5.8%
Other
40.8%
Most Helpful Reviews
MaestroQA
Most Helpful Favorable Review
Verified User in Gambling & Casinos
Easy to understand and it helps you get an idea of where you are from a quality standpoint as well as being able to see all coaching at any time
Most Helpful Critical Review
Mamadou S.
Verified User in Computer Software
Sometimes it was a bit hard to navigate to the actual system.
Zendesk for Contact Center
Most Helpful Favorable Review
Vincent P.
Verified User in Hospital & Health Care
- It's easy to use. - Easy to set up with the different filters. - UX is great. - Love Klaus (the cat).
Most Helpful Critical Review
Verified User in Information Technology and Services
The cost is a little high for us compared to others.
Verified User in Gambling & Casinos
Easy to understand and it helps you get an idea of where you are from a quality standpoint as well as being able to see all coaching at any time
Vincent P.
Verified User in Hospital & Health Care
- It's easy to use. - Easy to set up with the different filters. - UX is great. - Love Klaus (the cat).
Mamadou S.
Verified User in Computer Software
Sometimes it was a bit hard to navigate to the actual system.
Verified User in Information Technology and Services
The cost is a little high for us compared to others.
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
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