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Compare PagerDuty and xMatters 
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At a Glance
Market Segments
Mid-Market (43.0% of reviews)
Enterprise (65.2% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
PagerDuty
Star Rating
(908)4.5 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about PagerDutyxMatters
Star Rating
(675)4.5 out of 5
Market Segments
Enterprise (65.2% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while xMatters, although robust, does not provide a specific score for this feature.
- Reviewers mention that xMatters shines in "Quality of Support" with a score of 9.1, slightly higher than PagerDuty's 8.9, suggesting that users find xMatters more responsive and helpful when issues arise.
- G2 users highlight that PagerDuty's "Timely Alerts" feature scores 9.5, which is slightly better than xMatters' 9.4, indicating that users may receive alerts more promptly with PagerDuty, enhancing incident response times.
- Users on G2 report that xMatters offers superior "Automation Support" with a focus on "Routine Task Automation" scoring 7.7, which some users feel is more comprehensive compared to PagerDuty's offerings in this area.
- Reviewers say that both products have strong "ServiceNow Integration," with PagerDuty scoring 9.6 and xMatters at 9.3, but users note that PagerDuty's integration is more seamless, leading to better workflow management.
- Users report that xMatters has a slight edge in "Compliance Standards Adherence" with a score of 8.3, which is crucial for organizations needing to meet regulatory requirements, while PagerDuty's score in this area is not specified.
Pricing
Entry-Level Pricing
PagerDuty
No pricing availablexMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
PagerDuty
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.1
782
9.1
481
Ease of Use
8.6
788
8.8
497
Ease of Setup
8.3
414
8.8
275
Ease of Admin
8.5
405
8.9
177
Quality of Support
8.9
593
9.2
410
Has the product been a good partner in doing business?
8.9
343
9.3
171
Product Direction (% positive)
8.4
779
9.1
466
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
146
|
Verified
9.3
279
9.5
162
|
Verified
9.5
304
|
Verified
9.2
154
|
Verified
9.2
283
|
Verified
7.6
12
8.9
9
Management Tools
9.2
150
|
Verified
9.1
274
9.1
179
9.1
277
|
Verified
9.0
168
|
Verified
9.0
262
|
Verified
Generative AI
8.2
39
8.8
61
8.2
39
8.9
63
Agentic AI - Incident Management
8.1
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
9.5
68
9.6
41
9.4
68
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
25
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Automation Support - Runbook Automation
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and xMatters are categorized as ServiceNow Store Apps, Incident Management, and IT Alerting
Unique Categories
xMatters has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
21.6%
Financial Services
5.7%
Internet
5.4%
Retail
3.7%
Other
41.0%
Information Technology and Services
20.0%
Financial Services
9.2%
Computer Software
7.5%
Hospital & Health Care
6.4%
Banking
5.2%
Other
51.8%
Most Helpful Reviews
PagerDuty
Most Helpful Favorable Review
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Most Helpful Critical Review
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
xMatters
Most Helpful Favorable Review
Todd H.
Verified User in Automotive
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Most Helpful Critical Review
Verified User in Information Technology and Services
When we got it, we had the on premise version only. They have since moved to SaaS. Integrates with ServiceNow, etc. We couldn't ever get it to work properly as advertised for the on premise solution. We decided to no longer use it.
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Todd H.
Verified User in Automotive
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Verified User in Information Technology and Services
When we got it, we had the on premise version only. They have since moved to SaaS. Integrates with ServiceNow, etc. We couldn't ever get it to work properly as advertised for the on premise solution. We decided to no longer use it.
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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