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Compare PagerDuty and Zenduty 
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At a Glance
Market Segments
Mid-Market (43.0% of reviews)
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
Custom
PagerDuty
Star Rating
(908)4.5 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about PagerDutyZenduty
Star Rating
(139)4.6 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Entry-Level Pricing
Custom
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while Zenduty, although effective, does not provide a specific score in this area.
- Reviewers mention that Zenduty shines in "Ease of Setup" with a score of 8.9, making it a preferred choice for teams looking for a quick implementation, whereas PagerDuty's score of 8.2 suggests a more complex setup process.
- G2 users highlight that both products have a solid "Quality of Support" rating of 8.9, but users on G2 note that Zenduty's support is particularly responsive, which enhances the overall user experience.
- Users say that PagerDuty's "Ticket Accuracy" is rated at 9.2, which is higher than Zenduty's 8.8, indicating that PagerDuty may provide more reliable ticketing features, crucial for incident management.
- Reviewers mention that Zenduty's "Proactive Workflow" management is rated at 9.7, suggesting it offers superior tools for anticipating issues, while PagerDuty also performs well but does not match this specific score.
- Users report that both platforms have strong "Integrations" capabilities, with PagerDuty scoring 9.7, which indicates a wider range of compatible tools, while Zenduty's integration features are effective but slightly less comprehensive.
Pricing
Entry-Level Pricing
PagerDuty
No pricing availableZenduty
Enterprise
Custom
Single Sign-on, custom Incident priorities, SLA alerts, enterprise integrations, premium support
Free Trial
PagerDuty
Free Trial is available
Zenduty
Free Trial is available
Ratings
Meets Requirements
9.1
782
8.9
133
Ease of Use
8.6
788
8.8
136
Ease of Setup
8.3
414
8.9
118
Ease of Admin
8.5
405
9.1
69
Quality of Support
8.9
593
9.0
121
Has the product been a good partner in doing business?
8.9
343
9.3
65
Product Direction (% positive)
8.4
779
9.5
130
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
146
|
Verified
9.0
125
9.5
162
|
Verified
9.3
125
9.2
154
|
Verified
8.8
121
7.6
12
7.2
26
Management Tools
9.2
150
|
Verified
8.6
121
9.1
179
8.7
118
9.0
168
|
Verified
8.5
120
Generative AI
8.2
39
7.6
73
8.2
39
7.7
73
Agentic AI - Incident Management
8.1
6
6.9
22
7.8
6
7.2
22
8.1
6
7.4
21
8.3
6
6.8
21
8.6
6
6.7
22
8.6
6
6.8
22
8.3
6
7.2
23
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
25
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Support - Runbook Automation
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Zenduty are categorized as Incident Management
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, Workload Automation, and Runbook Automation
Zenduty has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zenduty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
21.6%
Financial Services
5.7%
Internet
5.4%
Retail
3.7%
Other
41.0%
Computer Software
27.5%
Information Technology and Services
19.6%
Financial Services
15.9%
Hospital & Health Care
6.5%
Retail
2.9%
Other
27.5%
Most Helpful Reviews
PagerDuty
Most Helpful Favorable Review
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Most Helpful Critical Review
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Zenduty
Most Helpful Favorable Review
Kashish J.
Verified User in Higher Education
Zenduty's on-call scheduling and escalation policies keep teams organized and guarantee that critical alerts are promptly handled. The user-friendly interface and customizable notification preferences add to the overall positive experience. Integration...
Most Helpful Critical Review
Rio F.
Verified User in Information Technology and Services
Escalation option is limited, only straightforward top down, even after re-assign Average time calculation pretty straightforward, total divided by also no MTTR consideration, override interface sometimes confusing
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Kashish J.
Verified User in Higher Education
Zenduty's on-call scheduling and escalation policies keep teams organized and guarantee that critical alerts are promptly handled. The user-friendly interface and customizable notification preferences add to the overall positive experience. Integration...
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Rio F.
Verified User in Information Technology and Services
Escalation option is limited, only straightforward top down, even after re-assign Average time calculation pretty straightforward, total divided by also no MTTR consideration, override interface sometimes confusing
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is Zenduty used for?
1 Comment
Official Response from Zenduty
Zenduty simplifies end-to-end incident management for engineering and DevOps teams by enhancing monitoring and minimizing incident response time. The...Read more
Zenduty has no more discussions with answers
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