Is zendesk any good?

its pretty good

Yes, Zendesk can be great

Yes, Zendesk is quite good at many things. It offers a clean intuitive UI. It allows members of the same team to know, in real time, who is viewing and/or working on specific tickets. It's easy to organize incoming emails and respond to them. The functions for macros and triggers is robust and intuitive. Reporting is the one area where Zendesk needs to improve to be a viable solution for large companies. But in terms of usability, intuitiveness, and modern design, I would take Zendesk over Salesforce any day.

Zendesk is a great all in one platform where all your Support needs can live. From data & insights to the Support functionalities any B2C company needs, it’s all here!

absolutely, time saver, easy to use. no need for another employees, saves time and money, and so EASY

It's the best! Makes Customer Support fun. The most effective way of managing customer interaction with a team.

Short answer: Yes, with a few shortcomings. Longer answer: We use Zendesk for our help ticketing system in a K-12 school district and I find it effective in that regard, but I do have a few issues. Cons 1) I find the web interface not very attractive or user friendly and in some cases, unintuitive. 2) The mobile app, especially on an iPhone, is even harder to use and lacking features offered through the web interface. On iPad, I actually access Zendesk through a web browser instead of using the app. 3) Some functions are missing, like the ability edit notations that have been added to a help ticket. Pros 1) Customer interface is very customizable. 2) Realatively easy to automate many functions. 3) Support is fantastic. 4) The service is frequently updated, adding additional functionality.

For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other non-support teams. If you want a CRM that can be used by all teams (billing, legal, engineering, sales, etc.) along with your support team, Zendesk is not great for this.