Medallia Agent Connect Reviews & Product Details

The software itself functioned fine for our needs. Review collected by and hosted on G2.com.

My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our team size. This year we were auto renewed and given a 10% price increase with out being contacted or advised. When I reached out to solve the issue I was told by Kin Ming Lit that Medallia no longer dedicates resources to accounts of our size and has no obligation to let us know about renewals. We simply wanted to adjust the number of seats we pay for to match the number of agents we have- but apparently they no longer offer contract revisions for accounts of our size. Incredibly disappointed and perturbed that they would treat a client of over 2 years with such a cold shoulder. Really shady- do better! Review collected by and hosted on G2.com.

i love that we are able to see our scores in real time. Review collected by and hosted on G2.com.

i think it will be easier if we have all in one screen not to scroll down to review all the information. Review collected by and hosted on G2.com.

Checking my performance and the past results to compare. Review collected by and hosted on G2.com.

Sometimes it glitches when trying to look up for the rankings. Review collected by and hosted on G2.com.

I like Medallia because it's easy to use, and I am able to access any of the features easily. I like that I can see my performance points such as QA scores, customer surveys, and coaching sessions in one place. Review collected by and hosted on G2.com.

I found no issues with it. I never had to contact support, and the platform was always up and running. I have no suggestions as I find everything to my liking. Review collected by and hosted on G2.com.

The simplest and the best design and the way it shows the surveys to the customers.

-Easy to use between company members for mentoring and documenting.

loved it so much! Review collected by and hosted on G2.com.

Personalization and user profile editing there is nothing there is missing the big part of the customization and definitely needed to be updated to a better and bring back the old lol. Review collected by and hosted on G2.com.

Medallia is fast to load and easy to use. I like the interface and the ability to see my performance metrics in one place! That includes our customers' surverys and my QA scores. Review collected by and hosted on G2.com.

I don't find anything at fault with it! I've been using it for two years now, and never faced an issue. Review collected by and hosted on G2.com.

It helps us customer service support agents determine whether we have provided exemplary assistance with the customers we have dealt with. Also helps the company provide necessary coaching and rewards where necessary. Review collected by and hosted on G2.com.

I think there is a challenge with navigation as we have not really explored it more and I also think, there is still room for improvement when it comes to navigation. Review collected by and hosted on G2.com.

That I'm able to check the reviews of the customers and see how much they review me. Also, the easy way to use and how everything is linked to one website. I can see my QA, the stats of how much the customers review me, etc. Review collected by and hosted on G2.com.

That you're not able to remove the bad reviews automatically. Some bad reviews do not align with how you treated the customer or he's venting about the company and the 1 star review goes to you. Review collected by and hosted on G2.com.

It has been the reason why I am able to keep track of my progress at work and as well provides me the option to see how satisfied our clients are with the services I prove. The metrics interface is off the charts. Review collected by and hosted on G2.com.

no concern at the current time cause it has been amazing Review collected by and hosted on G2.com.

Stella Connect gives us the ability to not only gather customer's feedback but also respond and recover the negative feedback we receive. We also really like the QA feature and coaching. Review collected by and hosted on G2.com.

Since Stella review requests are sent in a separate email from our customer service support response, there are instances when our members see the review request before the response and then give us negative feedback regardless of how much we adjust the delay. We hope there's a possibility to fully integrate the review request in each of our response. Review collected by and hosted on G2.com.