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Network Solutions

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Network Solutions Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$
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Network Solutions Reviews (67)

Reviews

Network Solutions Reviews (67)

1.8
67 reviews

Pros & Cons

Generated from real user reviews
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Richard M.
RM
Owner
Small-Business (50 or fewer emp.)
"There are better Hosting and Domain options."
What do you like best about Network Solutions?

They have everything you need to start a website. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Interface is antiquated and bulky. It is not easy to find services and accomplish tasks. Hosting speed is slow. They do not offer free SSL. Customer service not very helpful. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Small-Business (50 or fewer emp.)
"Do not, under any circumstances, choose Network Solutions for anything"
What do you like best about Network Solutions?

I have worked in marketing and on websites since the late '90s, and I have not encountered any positive aspects with Network Solutions. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Our experience with Network Solutions has been frustrating due to their outdated CMS, which seems stuck in the early 2000s with limited capabilities like responsive design, video embedding, and SEO-friendly page formatting.

Adding to the frustration, Network Solutions charges a $60 fee (approximately) just to look into technical issues with our site, which is disappointing given their lack of proactive support.

Their customer service, especially via chat, is incredibly slow, often taking over 5 minutes to respond between messages.

Overall, our experience with Network Solutions has been marked by outdated technology and poor customer service practices. Review collected by and hosted on G2.com.

Craig Z.
CZ
CEO,ASE Master Tech
Small-Business (50 or fewer emp.)
"Great service for years then one hack later and your locked out for good"
What do you like best about Network Solutions?

Being able to have them host our website location and the email service Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

The worst communication and follow through anyplace in business. If you ever really need real account admin/primary help you will be placed in a endless merry go round of helplesness. Review collected by and hosted on G2.com.

Corey S.
CS
Owner
Small-Business (50 or fewer emp.)
"Absolute Criminals"
What do you like best about Network Solutions?

Nothing at all. Their business model and practices are way outdated. Their pricing structure is absolutely ridiculous like it should be illegal to charge that much for a domain let alone they charge a fee just for domain forwarding!? I didn't think there could be a worse company than GoDaddy or HostGator but Network Solutions just may have them beat. I will say their customer support does answer rather quickly but aside from that this company has nothing going for them. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Everything. Practices outdated. The backend dashboard is outdated and not user-friendly. Their pricing model is utter nonsense. I don't know who in their right mind would ever pay these prices. They charge for every little thing and then hold your domains for ransom when you want to try to transfer them away to another provider. Review collected by and hosted on G2.com.

Clay P.
CP
Director Of Business Development
Mid-Market (51-1000 emp.)
"Could not be worse"
What do you like best about Network Solutions?

There is nothing to like about network solutions. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

They are expensive and have zero help in their customer service. You will be lied to to get you off the phone. Transferring domains off of their platform could not be harder and they do everything they can to hold you hostage. Review collected by and hosted on G2.com.

Steven J S.
SS
Founding Partner Emeritus
Small-Business (50 or fewer emp.)
"Lied to me on the phone to get a positive review."
What do you like best about Network Solutions?

Nothing really. They did maintain my inactive web domains. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

I retired and wished to cancel ongoing payments for web domain names. They made it incredibly difficult online, necessitating a call to Customer Service. After some negotiations by phone, I was told that my credit card payment WOULD BE REFUNDED and asked to take a survey. Since I thought my request had been granted, I gave a positive review. The next day, I received an email that I would NOT be receiving a refund. Total FRAUD Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Small-Business (50 or fewer emp.)
"It fails to do the main thing it purports to do: Solve Network needs."
What do you like best about Network Solutions?

I honestly can't think of one. I am not happy, nor have I been.

I wish I could make a list of things that I compromise on, but, it certainly does not make it easy. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

To start with, I am agog at the failure of an updated Help menu. It has been the same "manual" that offers no contact number, no examples, and no alternate choices when looking for a SOLUTION to my NETWORK issues. Review collected by and hosted on G2.com.

Tye P.
TP
Volunteer Coordinator
Small-Business (50 or fewer emp.)
"They will straight up lie to you for money"
What do you like best about Network Solutions?

literally nothing. Speeds are terrible, support is worse. Everything that is free and a click on literally any other host, is wildly expensive. For example an SSL, free with almost any host, is nearly $100 per year. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

their support will take hours if not days to actually reply. the people on the chat are trained to lie to you (an employee actually told me this straight out). They have actively destroyed my site, and are dodging calls and chats to fix it. after i paid them $100 for a service i later found out was $15/mo and free for the first month. Review collected by and hosted on G2.com.

Yair B.
YB
Innovation Analyst
Mid-Market (51-1000 emp.)
"Horrible experience, do not engage in any business with Network solutions"
What do you like best about Network Solutions?

Easy interface to buy domain, easy management of domains purchase, chat Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

I advise anyone sane to avoid doing any business with this company. To say it's a fraudulent company would be compliant, considering the way this company manages itself.

First, we purchased a domain more than 20 years ago, which was dear to us and our business. Due to an unfortunate mistake, a finance department official canceled the domain renewal charge (because we were not able to recognize the charge in the billing statement which was network solutions' fault) . As we realized that we called the network soltuins and settled the amount of money, we owned them. However, the domain did not appear in our account. I tried to contact chat support which are completely incompetent. If you have chat support, they should be able to solve all problems and not tell you to call the call center. Thereafter I called the call center and after being transferred for 5 times (and waiting over an hour and a half) they told me the domain name need to be "redeemed," and I have to pay 350 USD for it. This is total nonsense. This is a scam company. The matter has been transferred to our legal department which are going to settle it in a court of law. I hope nobody will ever do business with network solutions!!! Review collected by and hosted on G2.com.

Ken K.
KK
managing partner at law firm for alarm industry
Small-Business (50 or fewer emp.)
"awful experience"
What do you like best about Network Solutions?

Its free; use to be tolerable; it's not now; don't get started with it Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

It's worse than aol ever was 25 years ago Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$
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