Ozonetel Reviews & Product Details

Rich Omnichannel Capabilities

Ozonetel doesn’t just do voice calls — it brings together SMS, WhatsApp, live chat, etc., under one roof. That means agents don’t have to switch between many tools, and customers can be served via their preferred channel.

Powerful IVR & Routing

The IVR is strong: drag & drop design, no coding required, conversational IVR (speech/NLP), smart routing (skill‑based, priority, fallback etc.). This helps minimize wait times and route customers to the right agent. Review collected by and hosted on G2.com.

Occasional Call Quality / Reliability Issues

Some users report voice breakage, dropped calls or disconnections, especially under high load.

Issues with latency or lag in certain geographies or poor network conditions. Review collected by and hosted on G2.com.

Ozonetel makes daily calling smooth and efficient. The dashboard is simple to use, and it helps us easily track inbound and outbound calls, monitor history, and check performance in real time. It’s very reliable for customer communication and helps maintain transparency and productivity in our operations. Review collected by and hosted on G2.com.

Sometimes, there are minor connectivity issues such as tickets not generated in real time or delays in connecting with customers. The system also logs out occasionally, which can interrupt ongoing work. Apart from these small technical glitches, the overall experience is good. Review collected by and hosted on G2.com.

Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. Review collected by and hosted on G2.com.

What I like best about Ozonetel is how simple it is to set up and use. It makes managing calls easy without needing extra hardware, and it works smoothly with popular CRMs and helpdesks. For any business that wants a flexible, reliable cloud contact center, Ozonetel is a practical choice that delivers good value and strong support. Review collected by and hosted on G2.com.

One thing I dislike about Ozonetel is that its user interface can feel a bit outdated and sometimes not very intuitive for new users. Also, occasional call quality drops or delays can happen during peak times, which could be improved. Review collected by and hosted on G2.com.

1. Easy integration with CRM

2. Real time dashboards

3. Call recordings are available easily, even in the CRM

4. The in-app dialer allows for sticky dialing and manual dialing Review collected by and hosted on G2.com.

1. Changing the IVR routing is difficult and even understanding is difficult for a new user. Review collected by and hosted on G2.com.

In Ozonetel its very easy to dial a customer and navigations part is simple. Review collected by and hosted on G2.com.

Some time its shows up a error where unable to connect with cx. Review collected by and hosted on G2.com.

By using it the person can increase its productivity plus better less qualification.

Plus it’s the voice of customer in real time which helps to indulge people more in it.

It has call back feature with email and on time follow up plus authentication with proper response gives more insight to it. Review collected by and hosted on G2.com.

As it’s AI based so sometimes it lacks in call or we can say repeat queries come sometimes . Review collected by and hosted on G2.com.

It give complete solution for outbound and inbound for call center, like dialer, SMS, whatsapp. Review collected by and hosted on G2.com.

Ozonetel have some issue with TRI, that impact business who are using Ozonetel. Review collected by and hosted on G2.com.

Its a good site for calling and also very easy to navigate. Review collected by and hosted on G2.com.

There will be error sometime due to techis that need to be fix. Review collected by and hosted on G2.com.

Good Integration with CRMs / Tools

Ozonetel works smoothly with existing CRM and helpdesk systems, allowing for click‑to‑call, call pops, etc. This makes it easier to embed into existing workflows. Review collected by and hosted on G2.com.

Performance Under Load

Some users report call lags or drops during peak / high‑volume periods.

Interface “freezes” or slowness when many concurrent tasks are happening Review collected by and hosted on G2.com.