Onfleet Reviews & Product Details

Onfleet is a very commonly used app for dispensaries to keep track of their drivers and their routes. Dispatchers use it to add orders/customers addresses and ensure that each driver has a route that allows them to deliver products as quick and efficiently as possible. This ensures customer satisfaction and increases repeat customers. That also makes customers happy which increases your customer base by customers recommending their products to friends. This app is pretty important for dispensaries that want to stay up with the competition and be successful in the industry. Review collected by and hosted on G2.com.

I have used onfleet at a few different dispensaries for delivering orders. My first experience with them was not good at all. I had an older phone, not super old but not new. After a couple weeks of working delivery I noticed that there was a substantial difference between what I was spending and gas and what they were giving me reimbursements for my mileage. Later I came to realize that on fleet was not recording all of my miles and if I looked at the Mac it would show like me jumping around the map and so it wasn't like a consistent line all the way through during my shift but like random points where it would pick up the signal and so it was not accurately recording my mileage and when I brought it to the attention of my workplace first off it took them a few times with me saying something before they even listened I actually had to show the IT guy my map that showed me having just random way points jumping around the map when they finally took it seriously and looked into it and then they only paid me a portion of what they owed. But that had more to do with the company I was working for or not is on full. I actually contacted on fleet and other customer support was really helpful trying to help fix the problem but unfortunately it was never fixed so yeah that was my first experience with him and then I worked at a few different dispensaries and use their app after that and I didn't have any issues so it was just that first place but it should have been an omen for me to not work there because it was a bad company to work for anyways. Review collected by and hosted on G2.com.

What I appreciate most is being able to manage a large amount of data in a single location, instead of having to search through various different sources. Review collected by and hosted on G2.com.

At times, the software can become slow, especially when multiple filters are applied simultaneously, which makes the overall experience less than ideal. Review collected by and hosted on G2.com.

It helped me improve delivery times with more precise punctuality, and through mapping, I improved routes. It has been an application that greatly helps me in my work and allows me to be more productive with more satisfied customer service. I also like that it's easy to use and doesn't require lengthy training or extensive instructions. It's very useful and precise in each targeted mapping. Review collected by and hosted on G2.com.

I don't dislike any specific features, as I've felt its great contribution to my work, helping me travel faster, safely, and more efficiently. Review collected by and hosted on G2.com.

I use onfleet to manage the company's transportation requirements. We were exploring the options and find this to suits our needs. It is still in trial phase as we are checking that, does it fulfil the business needs and requirements. Review collected by and hosted on G2.com.

In this part of the world, still this software is new, and coverage is less. May be, in future more retailers will be added to communicate with delivery drivers while providing services. Review collected by and hosted on G2.com.

Onfleet seamlessly scaled with our business's rapid growth, maintaining both performance and quality. Its customizable interface allows us to focus on what's important in real time. In our fast-paced environment, having a platform that responds quickly is essential.

From the start, Onfleet was easy to set up, with a highly user-friendly interface. After over three years of use, it continues to scale effortlessly. The dashboard remains intuitive, and the driver app is simple to navigate. The ability to customize communications and automate updates throughout the delivery process has been invaluable for enhancing both the driver and customer experience.

Working with the Onfleet support team is always a pleasure. Our inquiries are addressed promptly, and the team is incredibly friendly. They truly listen, offer valuable insights and ideas to resolve issues, and are eager to learn and grow alongside us. Review collected by and hosted on G2.com.

The only significant pain point, though not entirely Onfleet's fault, is the delay in accessing call or text records to confirm driver communications with customers. It can take up to 72 hours to export a complete log, which can be frustrating when dealing with an upset customer who urgently wants to know if the driver contacted them. Review collected by and hosted on G2.com.

- Just the fact that Onfleet is brave enough to work with companies in our otherwise neglected industry is a huge plus and speaks to their credibility as a company.

- Even beyond that, it's a best-in-class software at a fair cost.

- It's given us the ability to reliably outsource expensive functionality and focus on other priorities.

- The support team at Onfleet is always quick to respond.

- The app itself is intuitive and user friendly and relatively easy to integrate into our system

- Onfleet has become a integral part of our business and has enabled us to scale our markets and capabilities! Review collected by and hosted on G2.com.

- New features can take a while to launch

- There could be more "route insights" or analytics capabilities

- It's not really Onfleet's fault, but the communications between Onfleet and customers via SMS and calls often get flagged as spam, which creates big problems for us Review collected by and hosted on G2.com.

Onfleet is amazing in so many ways! I can communicate with my drivers fast. The drivers can communicate with the customers.

I do like the fact I can now create routes, i am still learning this but so far I LOVE it! I am still learning alot on onfleet but I am able to get a hold of someone quickly if i need help.

Our company uses onfleet MOnday - Friday and we have alot of recurring customers, having the option to use the spreadsheet and upload it once a week is a life saver! Review collected by and hosted on G2.com.

I really would like to see the "pause function" I know it is coming but wish it would happen sooner than later.

Would be nice if the call/text to the customers would be from the area code we live in not the 888 number, lots of customers wont anwser because of that. Review collected by and hosted on G2.com.

Onfleet is user friendly on all access levels, simplifying operations and employee training.

Optimization, predictive ETAs, automated alerts, and analytics allow us to centralize dispatching operations across multiple States, increasing quality control while substiancially decreasing our labor.

Creation of hubs and teams simplifies onboarding new locations as we scale. Review collected by and hosted on G2.com.

Lack of metrc integration.

Integration deficiancies with Dutchie Point Of Sale create some manual steps in our process.

The inability to save vehicles to a hub, and a saved Company vehicle to an On Duty driver. Review collected by and hosted on G2.com.

I've worked with and implemented the use of Onfleet at multiple organizations since 2016. It has alwyas proven to be a lean, effective, and impactful tool ensuring recipients and drivers alike have an enjoyable delivery experience. The flexibility and transparency of the platform make it nimble and responsive to real-time changes. Integrating Onfleet with other tools aloows us to create efficient workflows and business processes. The customer support team is the best I've worked with. They are quick to respond, thorough, and willing to deep dive into root cause issues. Review collected by and hosted on G2.com.

I would love to use Onfleet as a delivery orchestration platform and manage deliveries across all providers within Onfleet. Review collected by and hosted on G2.com.

Software that efficiently tracks all our vehicles, paired with an easy-to-use app for drivers to optimize delivery routes. Review collected by and hosted on G2.com.

We do not dislike anything but if it was free I guess it would be better! LOL Review collected by and hosted on G2.com.