The G2 on Opsgenie

Opsgenie Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users emphasize the easy integrations with multiple tools, simplifying alert management and scheduling through Opsgenie. (2 mentions)

Users value the easy setup of integrations in Opsgenie, enabling alerts and efficient scheduling with multiple tools. (2 mentions)

Users value the extensive integration options of Opsgenie for alerts and streamlined identification processes. (1 mentions)

Users value the flexible integration options of Opsgenie, enabling effective alert management across multiple tools. (1 mentions)

Users appreciate the automation capabilities of Opsgenie, enabling seamless integration and effective alert management. (1 mentions)

Users find the scheduling issues in Opsgenie frustrating, complicating on-call visibility and overall usability. (2 mentions)

Users find the interface confusing, particularly when trying to add frequently changing schedules. (1 mentions)

Users find the platform confusing, particularly when dealing with frequently changing schedules. (1 mentions)

Users find the limited customization options frustrating, especially with on-call schedule colors causing visual confusion. (1 mentions)

Users express frustration over limited visibility in the on-call schedule due to unchangeable color assignments, complicating identification. (1 mentions)

5 Pros or Advantages of Opsgenie

1. Easy Integrations

Users emphasize the easy integrations with multiple tools, simplifying alert management and scheduling through Opsgenie.

See 2 mentions

See Related User Reviews

KW

Kim W.

Mid-Market (51-1000 emp.)

4.0/5

"A great alerting tool that seamlessly integrates with Atlassian products and many others"

What do you like about Opsgenie?

The ease of setting up integrations and scheduling.

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best alert aggregator tool"

What do you like about Opsgenie?

We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more

2. Integrations

Users value the easy setup of integrations in Opsgenie, enabling alerts and efficient scheduling with multiple tools.

See 2 mentions

See Related User Reviews

KW

Kim W.

Mid-Market (51-1000 emp.)

4.0/5

"A great alerting tool that seamlessly integrates with Atlassian products and many others"

What do you like about Opsgenie?

The ease of setting up integrations and scheduling.

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best alert aggregator tool"

What do you like about Opsgenie?

We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more

3. Alerting System

Users value the extensive integration options of Opsgenie for alerts and streamlined identification processes.

See 1 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best alert aggregator tool"

What do you like about Opsgenie?

We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more

4. Alert Management

Users value the flexible integration options of Opsgenie, enabling effective alert management across multiple tools.

See 1 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best alert aggregator tool"

What do you like about Opsgenie?

We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more

5. Automation

Users appreciate the automation capabilities of Opsgenie, enabling seamless integration and effective alert management.

See 1 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best alert aggregator tool"

What do you like about Opsgenie?

We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more

5 Cons or Disadvantages of Opsgenie

1. Scheduling Issues

Users find the scheduling issues in Opsgenie frustrating, complicating on-call visibility and overall usability.

See 2 mentions

See Related User Reviews

DB

Danny B.

Mid-Market (51-1000 emp.)

2.5/5

"Opsgenie is a good solution for emergency paging"

What do you dislike about Opsgenie?

The platform can be very confusing especially adding a schedule that changes every week.

KW

Kim W.

Mid-Market (51-1000 emp.)

4.0/5

"A great alerting tool that seamlessly integrates with Atlassian products and many others"

What do you dislike about Opsgenie?

There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when l

2. Confusing Interface

Users find the interface confusing, particularly when trying to add frequently changing schedules.

See 1 mentions

See Related User Reviews

DB

Danny B.

Mid-Market (51-1000 emp.)

2.5/5

"Opsgenie is a good solution for emergency paging"

What do you dislike about Opsgenie?

The platform can be very confusing especially adding a schedule that changes every week.

3. Confusion

Users find the platform confusing, particularly when dealing with frequently changing schedules.

See 1 mentions

See Related User Reviews

DB

Danny B.

Mid-Market (51-1000 emp.)

2.5/5

"Opsgenie is a good solution for emergency paging"

What do you dislike about Opsgenie?

The platform can be very confusing especially adding a schedule that changes every week.

4. Limited Customization

Users find the limited customization options frustrating, especially with on-call schedule colors causing visual confusion.

See 1 mentions

See Related User Reviews

KW

Kim W.

Mid-Market (51-1000 emp.)

4.0/5

"A great alerting tool that seamlessly integrates with Atlassian products and many others"

What do you dislike about Opsgenie?

There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when l

5. Limited Visibility

Users express frustration over limited visibility in the on-call schedule due to unchangeable color assignments, complicating identification.

See 1 mentions

See Related User Reviews

KW

Kim W.

Mid-Market (51-1000 emp.)

4.0/5

"A great alerting tool that seamlessly integrates with Atlassian products and many others"

What do you dislike about Opsgenie?

There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when l

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DB

Danny B.

Detection & Response Lead, Cyber Security | Saks Cloud Services

Mid-Market (51-1000 emp.)

8/1/2024

"Opsgenie is a good solution for emergency paging"

2.5/5

What do you like best about Opsgenie?

Opsgenie is a part of the Atlassian suite and the layout will look like Jira. There are many options to tailor a schedule, send an e-mail, and input a schedule. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

The platform can be very confusing especially adding a schedule that changes every week. Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

We purchased Opsgenie to replace Pagerduty because we had Jira as a ticketing system. Since Opsgenie is a part of the Atlassian suite, this option was chosen to save money and consolidate products under one umbrella. We use Opsgenie so other departments can open P1 tickets to alert who is on call for that day in order to respond to any incidents. There is an option for Slack integration, e-mail, and text messaging to reach the intended party. Review collected by and hosted on G2.com.

KW

Kim W.

IT Systems Administrator

Mid-Market (51-1000 emp.)

5/30/2024

"A great alerting tool that seamlessly integrates with Atlassian products and many others"

4/5

What do you like best about Opsgenie?

The ease of setting up integrations and scheduling. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when looking at the on-call schedule, every user has a color. There is no way to manually change the colors so you could have more than one user with the same color as the following user which makes it visually impossible to see at a glance who is on-call Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

Opsgenie solves our problem of 'getting our users out of bed' when there is a problem that needs to be address immediately. Previously, we relied on emails, text messages and chat notifications and needed something a bit more intrusive with an escalation so that if John didn't get out of bed to Ack an alert, Johns supervisor would then get alerted. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

1/30/2025

"Best alert aggregator tool"

5/5

What do you like best about Opsgenie?

We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

User interface should be improve for getting better experience for the user Review collected by and hosted on G2.com.

JP

John Epok P.

Regional Platforms Lead

Telecommunications

Mid-Market (51-1000 emp.)

1/4/2024

"Collaboration at its finest between support and backend"

4/5

What do you like best about Opsgenie?

The integration itself is seamless. As we have integrated this to our Zendesk instance, any escalations that would need backend intervention are being sent easily. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

Alerts can be pretty much annoying to the point that user will have no choice but to unforego delay and just dive right through the problem. Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

For any cases that are highly technical, our support agents are utilizing OPSGenie to send these escalations to backend team. For backend team, this is a less cluttered platform whereby it allows them to focus on the resolution. The alerts itself on drill raises an alarm internally so that stakeholders can go on a call to solve the issue. Review collected by and hosted on G2.com.

KR

khatibur R.

platform enineer

Restaurants

Enterprise (> 1000 emp.)

8/20/2023

"Best on-call Rotation and alerts for incidents."

5/5

What do you like best about Opsgenie?

The Most like features about opsgenie are:

1) It is very easy to setup for on-call roation and get noticed thorugh SMS, call and mail.

2) The notification alert has all the details of paging either it be incident or any issue.

3) It can easily integrate with third party tools tools like jira, datadog, etc.

4) As a SRE team member we have integrate it for datadog monitoring tools and if any alert get trigger the thrashold we get pagged on-call rotaion. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

The Most dislike features about opsgenie are:

1) The licensing cost is very high for any small orgnization.

2) Our company heavenly relay on this opsgenie tools any outage or performance issues or delay in alert can lead to excissive loss.

3) The documentation can me imporved and have more topic should be available in Atlassian university. Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

It helps or company get notificed 24 hours. As a IT infrastructure teams member our outage can get at any time with helps of opsgenie we instant detect the issue and works on resolution. The integration with lot of third part platform helps us to easily integrate and works on diffrent pagging tools. It also helps in pagging diffrent teams on-call person at time of outage or service distruption. Review collected by and hosted on G2.com.

AK

Amit K.

Elasticsearch contributor

Mid-Market (51-1000 emp.)

5/31/2023

"Opsgenie for oncall duty"

3.5/5

What do you like best about Opsgenie?

Atlassian product hence its popular and its UI/UX is familier

Great intergration with Atlassian suite of products

Almost all must have features is present

Not so costly license fee

Good intergration with other messaging apps like slack, ms teams Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

UI/UX is not par with PagerDuty

Some advance features missing which are present in the PD

Call volume increases to phone maximum value which is very annonying

Some AI can be used to provide more background of the issue Review collected by and hosted on G2.com.

HF

Hernan F.

Technical Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

8/2/2023

"Opsgenie is a key tool for our business"

5/5

What do you like best about Opsgenie?

What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if my team got the alerts or is assigned correctly, Opsgenie manages all that for me in a simple way. Anybody can setup Opsgenie. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

What I don't like about Opsgenie is that it doesn't give me a Microsoft Teams option for the incident conference room, my organization does not use Zoom so that feature is not useful to me. Review collected by and hosted on G2.com.

AS

Aziz S.

Computer Software

Mid-Market (51-1000 emp.)

7/6/2023

"Great tool for On-call rotation"

4.5/5

What do you like best about Opsgenie?

I like the following things about Opsgenie:

- It is a powerful alerting and on-call management platform.

- It is flexible and can be customized to fit any workflow.

- It provides dynamic reporting and analytics.

- It is part of the Atlassian suite of products. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

Following things can be improved in my opinion,

- The pricing could be more affordable for small teams and organizations.

- The user interface could be made more intuitive.

- The documentation could be improved. Review collected by and hosted on G2.com.

MJ

Maureen J.

Tactical Product Team Lead

Small-Business (50 or fewer emp.)

2/10/2023

"A good tool for alert management"

3.5/5

What do you like best about Opsgenie?

I appreciate the ease of use for setting up alerts to come to my phone via call and text plus hitting our on-call slack room. The integrations help keep us on top of our servers and stability so we can respond quickly to issues. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

I sometimes become very frustrated by trying to setup a good on-call rotation and getting the right cadence for day vs. night shift. It takes several tweaks to set it the way I want it whenever I add a new person to the team. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/30/2023

"Great experience with Opsgenie"

4.5/5

What do you like best about Opsgenie?

The most helpful about Opsgenie is the Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty.Learning Curve: Due to the extensive capabilities and features of Opsgenie, there may be a learning curve for new users. Getting accustomed to the platform, understanding its various functionalities, and effectively utilizing its full potential may take some time and training. Review collected by and hosted on G2.com.