Atlan Pricing Overview

Our experience with Atlan has been exceptionally positive, from initial exploration and technical evaluation to implementation and ongoing operational support. We included Atlan as part of our data infrastructure due to its intuitive user interface, robust product features, and forward-looking vision. Atlan's compatibility with the rest of our modern data stack (Snowflake, dbt, Sigma Computing) and other enterprise tools such as Slack, Google Workspace, and Chrome was a key factor, too. The Atlan team provided ample opportunity to carry out a Proof of Concept (POC) and Proof of Value (POV), which included live demonstrations of functionalities to the various data stakeholders. Additionally, Atlan's pricing and support model were both reasonable and adaptable.

Setting up the platform was swift, with a few hours of onboarding calls spread over a week. We could quickly run scans on our Snowflake instance and set up integrations with other platforms like dbt. Later, when support for Sigma Computing was introduced, we could integrate the same on our own. Features such as web search of metadata and detailed column-level lineage for root cause and impact analysis were an instant hit with our data power users.

The Atlan customer success team was meticulous in providing us with the necessary support to improve the adoption and engagement on the platform. They consistently strive to understand our specific use cases, deliverables, and business outcomes to provide optimal support. We appreciate how the Atlan team has supported us so far with active metadata management and helping improve the governance of our data and machine learning products. Review collected by and hosted on G2.com.

A strong product roadmap backs the vision, but the communication regarding the upcoming features and releases can be better. The concepts of Personas and Purpose overlap, and explaining them to most stakeholders is difficult. Review collected by and hosted on G2.com.

1. End-to-end view of data lineage across our whole data lifecycle: Atlan perfectly integrates with large parts of our tool stack (Snowflake, DBT, Tableau, Salesforce, Fivetran), which gives us great transparency into our data flows & structures. Especially being able to identify & export dependencies have been pivotal for our data incident management and requirements analyses for changes in our data structure. In order to paint a full picture of our tool landscape, we would love to see additional integrations being published for rETL tools like Hightouch, data quality tools like Metaplane or additional CRMs like Hubspot & Zendesk.

2. Outstanding support from our CSM & Customer Support team: Our CSM serves as a trusted advisor when it comes to the overall architecture of the tool and general data governance best practices. His level of support & commitment for us to get the most value out of the tool is far above the average SaaS CSM support. For instance, our CSM introduced us to a dedicated internal Data Governance Consultant, who took multiple hours of time to share his experience and advise us on how to effectively implement data governance at our organisation.

Likewise, the Customer Support team exhibit impressive technical understanding & structured problem solving, providing us with very timely and deep analyses of any issues coming up.

3. Great pace of delivery for new features: Atlan regularly publishes highly relevant new product features at a fast pace. Very regularly, if we provide feedback around missing or non-optimal functionalities, it turns out that the respective feature is already on the roadmap and might even be released within the next couple of weeks. It has become very apparent that the product strategy is very much centered around customer feedback & pain points, which we appreciate a lot. Review collected by and hosted on G2.com.

1. Workflows/Playbooks: Atlan offers the Playbook functionality to automate metadata population, data owner assignments, tag assignments, etc. While this functionality has proven very useful already, I would love for the automation engine to become more powerful. Top features on our wish list would be event-based triggers, more effective approval processes, metadata propagation across lineage and outbound API call functionalities.

2. Pricing: While the Atlan team has been ensuring that pricing should not be a blocker for our data governance efforts, the list prices for connectors and member licenses are fairly high compared to other SaaS tools and only economical at high discounts.

3. Bugs: While Atlan publishes new features at a very strong pace, there are somewhat regular cases where features do not work as expected and need to be fixed by the engineering team. It's worth calling out that in those cases, the fixes are implemented very quickly as well, though!

4. Permission management: The general permission management based on Personas & Purposes is somewhat too complex compared to other SaaS tools and not very user-friendly. We would love for our users to immediately see all metadata and assets that they have access to rather than having to switch between personas & purposes. Review collected by and hosted on G2.com.