Avaya Experience Platform Pricing Overview

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Avaya Experience Platform has not provided pricing information for this product or service. This is common practice for software sellers and service providers. The pricing insights provided here are based on user reviews and are intended to give you an indication of value. Alternatively, contact Avaya Experience Platform to obtain current pricing.

Small-Business

$$$$

35% less expensive

than the avg. Contact Center product

Read Small-Business Reviews

Mid-Market

$$$$

31% more expensive

than the avg. Contact Center product

Read Mid-Market Reviews

Enterprise

$$$$

6% more expensive

than the avg. Contact Center product

Read Enterprise Reviews

Omnichannel Package:
$111 user/month

- Cloud-based Contact Center
- Channels: Voice, Web Chat, Email, Text, Bring Your Own Digital Channel
- Bring Your Own Bot
- Intelligent Routing
- AI-Powered Self-Service Automation
- Intuitive, Customizable Browser-based Supervisor and Employee Desktop
- Call and Desktop Screen Recording
- Real-Time and Historical Reporting
- Quality Management
- Coaching and E-Learning
- Customer Journey Intelligence
- Business Process Orchestration

Voice Package:
$82 user/month

- Cloud-based Call Center
- Self-service Administration
- Skills-based Routing
- IVR*
- Call Recording and 90-day Storage
- Reporting
- Screen Capture
- Live Monitoring

*One-time implementation fees apply.

Pricing information for Avaya Experience Platform is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Avaya Experience Platform must be conducted with the seller.

https://www.avaya.com/en/products/ccaas/public-pricing/

Pricing information was last updated on June 29, 2021

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

24 months

Perceived Cost

$$$$$

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Avaya Experience Platform Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Software

NiCE CXone Mpower CXone Mpower Digital Agent	Starting at $71.001 Agent Per Month	Digital first package supports 30+ digital channels Common data sets and models Unified administration and user interface Digital Agent routing for 30+ channels Dedicated agent and supervisor workspace Prebuilt data visualization dashboard and reports Digital recording and storage Show More
Talkdesk Talkdesk Express™ \| United States & Canada Small Business Exclusive	Free25 Licenses Free to Start	Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
3CX 3CX SMB	Free10 Users	Free for up to 10 users. Next-gen phone system Bring your own SIP Trunk WFH: remote-enable teams Live Chat Team Messaging WhatsApp Video Conferencing Holiday & Business Hours Routing 3CX Talk Links Mobile & Desktop Apps Ring Group & Welcome Message Max 3 Deskphones Show More

Various alternatives pricing & plans

Pricing information for the above various Avaya Experience Platform alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.