The G2 on Acuity Scheduling

Acuity Scheduling Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Acuity Scheduling, noting its seamless integration and user-friendly features. (24 mentions)

Users appreciate the ease of scheduling with Acuity, seamlessly integrating multiple calendars for a professional experience. (17 mentions)

Users value the convenient booking management of Acuity Scheduling, streamlining reservations and improving client interactions seamlessly. (12 mentions)

Users love the easy scheduling feature of Acuity, finding it perfect for managing classes and appointments smoothly. (10 mentions)

Users value the scheduling efficiency of Acuity Scheduling, facilitating smooth appointment management for clients and tutors alike. (9 mentions)

Users find appointment management easy and efficient with Acuity Scheduling, streamlining their scheduling processes effectively. (8 mentions)

Users are frustrated with calendar issues like lack of automatic event addition and cancellation visibility concerns. (5 mentions)

Users find the invitation limitations frustrating, as it restricts scheduling flexibility and visibility of canceled appointments. (4 mentions)

Users face scheduling issues with Acuity, including data export problems and client record merging chaos. (4 mentions)

Users experience frustrating data export issues and client merging problems, complicating appointment management and data retrieval. (3 mentions)

Users find Acuity Scheduling to be quite expensive, especially without a free option or trial period available. (3 mentions)

Top Pros or Advantages of Acuity Scheduling

1. Ease of Use

Users appreciate the ease of use of Acuity Scheduling, noting its seamless integration and user-friendly features.

See 24 mentions

See Related User Reviews

Renee S.

Small-Business (50 or fewer emp.)

5.0/5

"Acuity is easy to use."

What do you like about Acuity Scheduling?

Acuity is easy to integrate with my Squarespace website and Zoom to schedule appointments.

Rachel G.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect tool for my art studio!"

What do you like about Acuity Scheduling?

Easy sign up process for clients, specifically for group workshops that I sell individual tickets for. Confirmation and reminder emails with details m

2. Scheduling

Users appreciate the ease of scheduling with Acuity, seamlessly integrating multiple calendars for a professional experience.

See 17 mentions

See Related User Reviews

Renee S.

Small-Business (50 or fewer emp.)

5.0/5

"Acuity is easy to use."

What do you like about Acuity Scheduling?

Acuity is easy to integrate with my Squarespace website and Zoom to schedule appointments.

Tanisha T.

Enterprise (> 1000 emp.)

4.0/5

"Acuity for Large Scheduling"

What do you like about Acuity Scheduling?

The ease of use. The fact that multiple calendars can be managed using the platform.

3. Booking Management

Users value the convenient booking management of Acuity Scheduling, streamlining reservations and improving client interactions seamlessly.

See 12 mentions

See Related User Reviews

Gilbert T.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use for better online reservations."

What do you like about Acuity Scheduling?

It is easy to use, cheap and very convenient to make reservations, choose the exact time and date. Offers excellent intake forms perfect for discovery

Juddson S.

Small-Business (50 or fewer emp.)

5.0/5

"Productive tool with multiple uses."

What do you like about Acuity Scheduling?

The ability to have students and business contacts schedule tutoring and meeting time with me, without having to contact me directly is convenient and

4. Easy Scheduling

Users love the easy scheduling feature of Acuity, finding it perfect for managing classes and appointments smoothly.

See 10 mentions

See Related User Reviews

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"A lot of helpful functionality"

What do you like about Acuity Scheduling?

Acuity gives a lot of flexibility with scheduling options, and works very well for sign-ups for group events such as classes and service appointments.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Acuity Review"

What do you like about Acuity Scheduling?

It makes scheduling so easy for anyone regardless of technical skill

5. Scheduling Efficiency

Users value the scheduling efficiency of Acuity Scheduling, facilitating smooth appointment management for clients and tutors alike.

See 9 mentions

See Related User Reviews

Shawniece E.

Small-Business (50 or fewer emp.)

5.0/5

"Huge timesaver!"

What do you like about Acuity Scheduling?

I love that I can create multiple links based on different appointment types. I no longer have to send numerous emails or have long conversations with

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Acuity Review"

What do you like about Acuity Scheduling?

It makes scheduling so easy for anyone regardless of technical skill

6. Appointment Management

Users find appointment management easy and efficient with Acuity Scheduling, streamlining their scheduling processes effectively.

See 8 mentions

See Related User Reviews

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"A lot of helpful functionality"

What do you like about Acuity Scheduling?

Acuity gives a lot of flexibility with scheduling options, and works very well for sign-ups for group events such as classes and service appointments.

Jacquelyn M.

Enterprise (> 1000 emp.)

5.0/5

"Very easy to use, amazing price"

What do you like about Acuity Scheduling?

Price point is better then any other software I researched for for a large team. Acuity is very easy to use for talent acquisition team. As administra

Top Cons or Disadvantages of Acuity Scheduling

1. Calendar Issues

Users are frustrated with calendar issues like lack of automatic event addition and cancellation visibility concerns.

See 5 mentions

See Related User Reviews

Meredith H.

Small-Business (50 or fewer emp.)

5.0/5

"Acuity makes scheduling easy and seamless!"

What do you dislike about Acuity Scheduling?

One things I do not like is that when I cancel an appointment, it completely disappears from the calendar. I wish it would stay on there but gray out

Kindsey H.

Small-Business (50 or fewer emp.)

5.0/5

"BEST SCHEDULER OUT THERE!"

What do you dislike about Acuity Scheduling?

One thing I dislike about acuity is that it doesn't automatically put the event on the calendar (or send a calendar .ics invite), you have to click th

2. Invitation Limitations

Users find the invitation limitations frustrating, as it restricts scheduling flexibility and visibility of canceled appointments.

See 4 mentions

See Related User Reviews

Meredith H.

Small-Business (50 or fewer emp.)

5.0/5

"Acuity makes scheduling easy and seamless!"

What do you dislike about Acuity Scheduling?

One things I do not like is that when I cancel an appointment, it completely disappears from the calendar. I wish it would stay on there but gray out

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, reasonably priced"

What do you dislike about Acuity Scheduling?

It integrates with Zoom, so it will create Zoom links for particular appointment types. Unfortunately, you cannot have this trigger based on a custom

3. Scheduling Issues

Users face scheduling issues with Acuity, including data export problems and client record merging chaos.

See 4 mentions

See Related User Reviews

Tanisha T.

Enterprise (> 1000 emp.)

4.0/5

"Acuity for Large Scheduling"

What do you dislike about Acuity Scheduling?

I didn't like some of the set up of future events

Danny R.

Small-Business (50 or fewer emp.)

0.5/5

"Only suitable for the smallest of businesses with simple needs. A disaster for eveyone else."

What do you dislike about Acuity Scheduling?

1) The Acuity website crashes if you try to export more than a handful of appointments. This is a long-standing known issue with no timeline for a res

4. Appointment Management

Users experience frustrating data export issues and client merging problems, complicating appointment management and data retrieval.

See 3 mentions

See Related User Reviews

Meredith H.

Small-Business (50 or fewer emp.)

5.0/5

"Acuity makes scheduling easy and seamless!"

What do you dislike about Acuity Scheduling?

One things I do not like is that when I cancel an appointment, it completely disappears from the calendar. I wish it would stay on there but gray out

Shawniece E.

Small-Business (50 or fewer emp.)

5.0/5

"Huge timesaver!"

What do you dislike about Acuity Scheduling?

I want the general landing page to be a bit more customizable. I would also like it if clients could add one or more additional email addresses (atten

5. Expensive

Users find Acuity Scheduling to be quite expensive, especially without a free option or trial period available.

See 3 mentions

See Related User Reviews

Stacey W.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable scheduling app"

What do you dislike about Acuity Scheduling?

Pricing is on the higher end scale of what I would want to purchase for a scheduling app where I am also currently testing another scheduling app to p

Miauwling O.

Small-Business (50 or fewer emp.)

5.0/5

"Scheduling with Payment Made Easy"

What do you dislike about Acuity Scheduling?

Does not offer a free option or a trial period.

Top-Rated Alternatives

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Verified User in Sports

Small-Business (50 or fewer emp.)

12/10/2024

"Acuity Scheduling: Professional Solution!"

5/5

What do you like best about Acuity Scheduling?

Love, love, love the ease of being able to build and adjust appointments with the ability to easily adjust, move, and update them! Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Occassionally, I have to click through a few more tech "layers" to get to the option I am looking for to edit, etc. Review collected by and hosted on G2.com.

Cindy M.

CEO

Small-Business (50 or fewer emp.)

7/31/2025

"Acuity Scheduling is easy to use and has everything I need to run my business effectively."

5/5

What do you like best about Acuity Scheduling?

What I like best about Acuity Scheduling is that I can have multiple instructors scheduling at the same time. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

I wish I could have multiple front pages. Review collected by and hosted on G2.com.

Danny R.

Digital Business Consultant

Small-Business (50 or fewer emp.)

1/14/2025

"Only suitable for the smallest of businesses with simple needs. A disaster for eveyone else."

0.5/5

What do you like best about Acuity Scheduling?

Flexible configuration options.

Suitable for very small business Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

1) The Acuity website crashes if you try to export more than a handful of appointments. This is a long-standing known issue with no timeline for a resolution. This makes it almost impossible to get your data out of Acuity to use on another platform unless you pay for an API subsciption. It also makes it near-impossible to get your data out and move to one of their competitors.

2) If a client makes a booking with the same name as an existing client, Acuity will treat them as one client and merge their records. For a busy business, this situation is inevitable and will cause chaos when your older client receives emails relating to the new client. Acuity support regards this as "expected behaviour". Review collected by and hosted on G2.com.

Saksham G.

PPC & SM Ads Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/29/2025

"Acuity Scheduling Review"

5/5

What do you like best about Acuity Scheduling?

Acuity Scheduling is one of the best online booking and appointment scheduling systems. It is user-friendly and has a lot of customization options. It is also very easy to use and integrate. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Acuity Scheduling have limited and basic reporting features, which sometimes feel insufficient. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

2/20/2025

"Scheduling appointments to drive business"

3/5

What do you like best about Acuity Scheduling?

That the interface is user friendly and can easily be navigated. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

That it is not easy to add another calendar when hosting special events. Review collected by and hosted on G2.com.

Phyllis M.

Video Editing and Production Director

Small-Business (50 or fewer emp.)

4/24/2024

"Eliminate the complicatedness of back and forth human Scheduling"

5/5

What do you like best about Acuity Scheduling?

Acuity scheduling has been an essential tool for the execution if my role. It is well curated into a simplified UI which made it soo easy for us to configure, implement, use and manage it all these time. It delivers a wide range of features and flexibility who h enable us to schedule different types of appointments from client meetups, group calls and many other. Acuity Scheduling customization capabilities are topnotch allowing us to reschedule, cancel and add appointments and make the necessary changes on our calendars. Our clients just have to download the app and they can send appointment links directly from acuity via email and those without my email usually send via the website because we have the scheduler embedded on our website. Acuity Scheduling comprehensivity is on another level. With features like attaching backup documents and forms on schedules, sending followup and reminder emails which makes coordination of schedules successful. I haven't experienced any other tool that integrates with so many softwares like Acuity Scheduling. It syncs with Google Calendar , CRM and PayPal so that we can seamlessly accept payments on Acuity Scheduling. Lastly this tool is reasonable priced with soo much benefits than we expected Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Though Acuity Scheduling is an impeccably good tool. We made a choice to move to calendly because Calendly offers even more integrations with virtual meeting tools than Acuity Scheduling. It therefore becomes an issue to automatically send out invite links with Zoom, GoogleMeet, Ms Teams or GoTo Meet So if it would accomodate a wide variety of online meeting tools it would be even better. Another problem we encountered was being unable to merge accounts for different businesses under one Acuity Calendar. Syncing different calendars is a big deal or even having multiple users under one Acuity profile Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

Acuity Scheduling has simplified the process of scheduling appointments. It is convenient for us and our clients to coordinate and set up appointments. Integrating it with my calendar ensures that once there is a scheduled event at a certain time it automatically block off availability on the Acuity. This eliminates double bookings and back and forth emails. Effective and smooth scheduling saves us time and help me focus on personalized attendance to all my individual clients. This way I have had productive days since we deployed Acuity Scheduling. It helps plan and prepare for my video shoots, editing sessions delivering exemplary support to my clients. Off work having well laid out appointment schedules is one way to strike my work life balance. That beyond working hours I will be attending to personal issues Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/10/2021

"Easy to use, reasonably priced"

4/5

What do you like best about Acuity Scheduling?

The client facing view is easy for clients to use to choose their own appointment times. I like the ability to have Acuity try to group appointments together. It also allows us to set that we only want a certain number of a type of appointment in a given week (no more than 4 new client consultations per week, for example). Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

It integrates with Zoom, so it will create Zoom links for particular appointment types. Unfortunately, you cannot have this trigger based on a custom field. In our use case, it means we had to set our appointment types as Zoom, Phone, and In Person, so that only Zoom appointments get Zoom links. We'd rather set up our appointment types by meeting topic (New Client Consult, for example) and allow the client to choose the Zoom/Phone/InPerson from there. Review collected by and hosted on G2.com.

Stacey W.

Detective Senior Constable

Small-Business (50 or fewer emp.)

5/27/2024

"Reliable scheduling app"

4.5/5

What do you like best about Acuity Scheduling?

I love how you can sync the appointments with your calendar for both the owner and for clients. I like how it offers another layer for my clients Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Pricing is on the higher end scale of what I would want to purchase for a scheduling app where I am also currently testing another scheduling app to possibly change over. Review collected by and hosted on G2.com.

Rachel G.

Small-Business (50 or fewer emp.)

3/3/2024

"Perfect tool for my art studio!"

5/5

What do you like best about Acuity Scheduling?

Easy sign up process for clients, specifically for group workshops that I sell individual tickets for. Confirmation and reminder emails with details make it easy. Mobile version in particular has helped level up the look and feel of my website (most of my clients use their phone to book, via instagram) Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

The one thing I wish I could do is include more than one picture for my workshops. Because I sell visual art workshops, this would be a plus but not necessary for me at the moment, my website is comprehensive enough. Review collected by and hosted on G2.com.

Meredith H.

Small-Business (50 or fewer emp.)

12/15/2023

"Acuity makes scheduling easy and seamless!"

5/5

What do you like best about Acuity Scheduling?

Acuity allows students to easily book time with our tutors, it automatically connects with my google calendar and is easy to navigate. Acuity provides direct links to users to give out, it also has embed codes. In my department we have 3 tutors that work together, it is extremely easy to re-schedule students and move them to someone elses calendar when needed.

I use this everyday to keep up with appointments. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

One things I do not like is that when I cancel an appointment, it completely disappears from the calendar. I wish it would stay on there but gray out or something like that. Review collected by and hosted on G2.com.