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Blackpoint Cyber

By Blackpoint Cyber

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Blackpoint Cyber Reviews & Product Details - Page 10

Blackpoint Cyber Product Details
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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

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Blackpoint Cyber Media

Blackpoint Cyber Demo - Live Network Visibility
Blackpoint's MDR team has a real-time view of all devices in a client's network via its patented live network map.
Blackpoint Cyber Demo - Immediate Threat Response
When anomalous privileged user activity occurs, Blackpoint's threat analysts will be alerted via the user interface which device the activity is originating from. The analyst can then triage the alert, and if the alert is found to be malicious, he or she can take a response. This might include ki...
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Blackpoint Cyber Reviews (238)

Reviews

Blackpoint Cyber Reviews (238)

4.8
238 reviews

Pros & Cons

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Steve H.
SH
Technology Manager
Small-Business (50 or fewer emp.)
"Blackpoint Cyber Helps Our Team"
What do you like best about Blackpoint Cyber?

Easy to deploy solution that takes the work off my team and increases our effectiveness to our clients. Knowing that a pool of talented SOC analysts got my back helps me sleep better at night. Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

Some items that get onto the exclusion list need to be removed for best practices. Communications from Blackpoint to help improve client deployments would helpful. Review collected by and hosted on G2.com.

Response from Larissa Pistan of Blackpoint Cyber

Hi Steve,

I’m so happy to hear you are having a positive experience with Blackpoint Cyber. We really value your input, and thanks for being a great partner!

Blackpoint Cyber Team

James L.
JL
Information Technology Business Owner
Small-Business (50 or fewer emp.)
"Always watching your back."
What do you like best about Blackpoint Cyber?

I personally ran a script on a server, not considered "usual behavior". I received a call shortly after informing me of suspicious activity they were alerted on. They do what they say! Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

Haven't found an RMM that integrates for easier deployment/management yet. No linux support yet. None of these were deal breakers for me, but I had put something here. Review collected by and hosted on G2.com.

JP
Mid-Market (51-1000 emp.)
"Amazing Threat Detection Tool for my Clients"
What do you like best about Blackpoint Cyber?

How quick blackpoint is to report suspicious logins to any accounts that are under its management. Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

There isnt much to dislike about blackpoint, the web interface could be a bit more user friendly at some points. Review collected by and hosted on G2.com.

Calvin E.
CE
Chief Technology Officer
Mid-Market (51-1000 emp.)
"MDR that has all the Response"
What do you like best about Blackpoint Cyber?

Overall efficacy of the solution is good, easy to deploy and start protecting the network. Always willing to jump on a call, great support. Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

Integrations are slow for new ones to get added. Reporting is on the weaker side. Review collected by and hosted on G2.com.

AM
Small-Business (50 or fewer emp.)
"Good support, great details"
What do you like best about Blackpoint Cyber?

Their tool is very easy to load onto the computers! They provide lots of details that are helpful to me and my team! Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

The price is a bit steep, if I can be honest. Review collected by and hosted on G2.com.

Thomas R.
TR
Chief Technology Officer (CTO)
Small-Business (50 or fewer emp.)
"Blackpoint Cyber is more then just monitoring!"
What do you like best about Blackpoint Cyber?

We have found their detection to be significally better then some competing products we have previously used. Additionally focusing more along the tradecraft has provided a better piece of mind vs just lookign for known threats and alerts. The current security landscape is filled with bad actors that leverage both known bad and known good software to perform their breaches. Knowing Blackpoint monitors both the bad but also the good for intent and behavior allows ourselves and our clients to sleep better at night. Additiinally as new feature and functions come out they are provided to our clients without any additional cost! Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

Lacks some customization options that a traditional SIEM may offer, especally around tie ins to 3rd party products they may not immediately integrate with. Billing can be a potential headache based on commitments and if a client may go down in size. Have not experianced the issue yet, but would prefer a direct used agent billing vs commitment counts that may be out of date. Just comes across as a potential pain that I am hoping to avoid. Review collected by and hosted on G2.com.

Gary H.
GH
Owner
Small-Business (50 or fewer emp.)
"Peace of mind and trust"
What do you like best about Blackpoint Cyber?

I feel like they always have my back and are looking out for our security needs. They are constantly on the alert and I get timely and accurate alerts and details from their system.

The product is simple to deploy with our RMM tool.

They are very easy to work with. Rarely do we ever need support but when we do, support is almost immediately available. Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

The portal cam be difficult to traverse but recent updates has simplified it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business (50 or fewer emp.)
"Great Experience"
What do you like best about Blackpoint Cyber?

Blackpoint has always been very reponsive to any incidients. Installation of agents is easy and onboarding was good. Support team has been helpful with any issues. Pricing is fair as well Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

Uninstall packages are not built into RMM integrations, so that can be a little tricky. Support has been helpful but I am not sure why this is not an option out of the box. Review collected by and hosted on G2.com.

AM
Systems Administrator
Small-Business (50 or fewer emp.)
"Excellent MDR and Support"
What do you like best about Blackpoint Cyber?

Blackpoint is easy to use, its reliable, and their support is knowledgable. Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

I have yet to find something that I don't like about it Review collected by and hosted on G2.com.

BW
Small-Business (50 or fewer emp.)
"Highly Recommend!"
What do you like best about Blackpoint Cyber?

BlackPoint Cyber is extremely easy to install and their customer service is top tier! Review collected by and hosted on G2.com.

What do you dislike about Blackpoint Cyber?

I have not experienced any known downsides using Blackpoint Cyber! Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Average Discount

12%

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Blackpoint Cyber Features
24/7 support
Proactive report alerts
Application control
Automated remediation
Automated investigation