The G2 on Blackthorn Events

Blackthorn Events Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users rave about the easy-to-use interface of Blackthorn Events, facilitating seamless event management and exceptional support. (33 mentions)

Users commend the excellent customer support of Blackthorn Events, ensuring timely assistance for real-time event challenges. (28 mentions)

Users find Blackthorn Events to be extremely user-friendly, making event planning and execution effortless and intuitive. (26 mentions)

Users value the excellent guidance and support from Blackthorn Events, facilitating seamless event organization and execution. (20 mentions)

Users value the extensive customization options of Blackthorn Events, enhancing their planning and design experiences effectively. (13 mentions)

Users commend the easy setup of Blackthorn Events, significantly streamlining their event management process and saving time. (12 mentions)

Users note a challenging learning curve initially, but find it becomes easier with experience and interaction. (6 mentions)

Users face missing features and insufficient documentation in Blackthorn Events, often requiring support for clarity and troubleshooting. (6 mentions)

Users often face complex navigation and configuration issues with Blackthorn Events, hindering overall usability and organization. (5 mentions)

Users face complex navigation issues and difficulty managing forms, making the event registration process cumbersome. (5 mentions)

Users experience poor customer support with long response times, impacting their ability to resolve issues efficiently. (5 mentions)

Users note a steep learning curve initially with Blackthorn Events, but find it rewarding once mastered. (4 mentions)

The only downside is the high cost, though many find the exceptional functionality justifies the expense. (1 mentions)

Top Pros or Advantages of Blackthorn Events

1. Event Management

Users rave about the easy-to-use interface of Blackthorn Events, facilitating seamless event management and exceptional support.

See 33 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Save time in your events"

What do you like about Blackthorn Events?

It is the most complete and easy to use tool to create and manage events, it offers a huge window of customization options at a price accessible to mo

Cedric Kim B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Versatility and Responsive Support!"

What do you like about Blackthorn Events?

I've been using Blackthorn Events and Payments for several years now, and they have both proved to be invaluable in allowing me to build events and re

2. Customer Support

Users commend the excellent customer support of Blackthorn Events, ensuring timely assistance for real-time event challenges.

See 28 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Make you Event even more bigger by Choosing Blackthorn Event"

What do you like about Blackthorn Events?

1. The support and Ideas offered by the application makes your event more realistic and approachable to different categories of people. 2. Being an

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Blackthorn Event- Best Guidenance, Support and friend"

What do you like about Blackthorn Events?

This application gives you the overall execution of your event by starting from the planning , crew Support and last execution. Just give some raw ide

3. Ease of Use

Users find Blackthorn Events to be extremely user-friendly, making event planning and execution effortless and intuitive.

See 26 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Make you Event even more bigger by Choosing Blackthorn Event"

What do you like about Blackthorn Events?

1. The support and Ideas offered by the application makes your event more realistic and approachable to different categories of people. 2. Being an

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Blackthorn Event- Best Guidenance, Support and friend"

What do you like about Blackthorn Events?

This application gives you the overall execution of your event by starting from the planning , crew Support and last execution. Just give some raw ide

4. Helpful

Users value the excellent guidance and support from Blackthorn Events, facilitating seamless event organization and execution.

See 20 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Make you Event even more bigger by Choosing Blackthorn Event"

What do you like about Blackthorn Events?

1. The support and Ideas offered by the application makes your event more realistic and approachable to different categories of people. 2. Being an

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Blackthorn Event- Best Guidenance, Support and friend"

What do you like about Blackthorn Events?

This application gives you the overall execution of your event by starting from the planning , crew Support and last execution. Just give some raw ide

5. Customization

Users value the extensive customization options of Blackthorn Events, enhancing their planning and design experiences effectively.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Save time in your events"

What do you like about Blackthorn Events?

It is the most complete and easy to use tool to create and manage events, it offers a huge window of customization options at a price accessible to mo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Event Management Platform for Membership Organizations"

What do you like about Blackthorn Events?

User-friendly and logical! The fields and logic for workflows and customization make sense for our business and use cases.

6. Easy Setup

Users commend the easy setup of Blackthorn Events, significantly streamlining their event management process and saving time.

See 12 mentions

See Related User Reviews

Natasha T.

Mid-Market (51-1000 emp.)

5.0/5

"Blackthorn has been a game changer for our events"

What do you like about Blackthorn Events?

Blackthorn has made creating events 10x more efficient and effective in connecting with our attendees. We utilize this platform for all of our externa

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Most productive event management tool out in market !"

What do you like about Blackthorn Events?

I have been managing projects events for our company and this has been the best software for company event booking management on a big scale . We have

Top Cons or Disadvantages of Blackthorn Events

1. Learning Curve

Users note a challenging learning curve initially, but find it becomes easier with experience and interaction.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great scalable event management CRM software"

What do you dislike about Blackthorn Events?

Learning curve for customisability but it balances out after reaping these benefits

LindsayCate S.

Mid-Market (51-1000 emp.)

4.0/5

"Outstanding Blackthorn Support"

What do you dislike about Blackthorn Events?

The main problems I find with this product is the complexity of some of the items. Often it can take a lot of clicks to accomplish what you're hoping

2. Missing Features

Users face missing features and insufficient documentation in Blackthorn Events, often requiring support for clarity and troubleshooting.

See 6 mentions

See Related User Reviews

Kim D.

Mid-Market (51-1000 emp.)

5.0/5

"Event Management with Flexibility and Power"

What do you dislike about Blackthorn Events?

Blackthorn's updates occasionally break existing features, but they're always super-quick to correct them. For this reason, I recommend always testing

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very happy with service, been a customer for over 10 years for the sms app"

What do you dislike about Blackthorn Events?

tracking issues with deliverability, we have to open a case everytime, would be nice to have the ability to look at twilio's logs from salesforce.

3. Event Management

Users often face complex navigation and configuration issues with Blackthorn Events, hindering overall usability and organization.

See 5 mentions

See Related User Reviews

Laura W.

Mid-Market (51-1000 emp.)

3.5/5

"For 2025, BTE should have everything...and it doesn't"

What do you dislike about Blackthorn Events?

I think that the event registration page creation should look better and be easier. It should also be easier to flip between events or to go back and

Showket B.

Enterprise (> 1000 emp.)

4.0/5

"One of the best Event Management App with Room for Upgrade Cycle Optimization"

What do you dislike about Blackthorn Events?

Our users initially found the platform complex to learn, especially when it came to configuration of the events. Designing site templates was also com

4. Limitations

Users face complex navigation issues and difficulty managing forms, making the event registration process cumbersome.

See 5 mentions

See Related User Reviews

Laura W.

Mid-Market (51-1000 emp.)

3.5/5

"For 2025, BTE should have everything...and it doesn't"

What do you dislike about Blackthorn Events?

I think that the event registration page creation should look better and be easier. It should also be easier to flip between events or to go back and

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Review August 2025"

What do you dislike about Blackthorn Events?

This may just be how we have it configured, but we are not able to mass approve or deny registrations. We have to click on each one separately.

5. Poor Customer Support

Users experience poor customer support with long response times, impacting their ability to resolve issues efficiently.

See 5 mentions

See Related User Reviews

Samantha S.

Mid-Market (51-1000 emp.)

5.0/5

"Great Customer Support!"

What do you dislike about Blackthorn Events?

BTE is still working on their documentation. There are some features that are not as well documented as others, so we need to reach out to Support for

Barbara K.

Enterprise (> 1000 emp.)

5.0/5

"Blackthorn Events is the most innovative platform to generate and plan events of the best quality."

What do you dislike about Blackthorn Events?

Their customer service usually takes a long time to give answers and solutions to any problem, which is one point where this platform can be much bett

6. Steep Learning Curve

Users note a steep learning curve initially with Blackthorn Events, but find it rewarding once mastered.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great scalable event management CRM software"

What do you dislike about Blackthorn Events?

Learning curve for customisability but it balances out after reaping these benefits

Showket B.

Enterprise (> 1000 emp.)

4.0/5

"One of the best Event Management App with Room for Upgrade Cycle Optimization"

What do you dislike about Blackthorn Events?

Our users initially found the platform complex to learn, especially when it came to configuration of the events. Designing site templates was also com

7. Expensive

The only downside is the high cost, though many find the exceptional functionality justifies the expense.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"reduce time and money when organizing your event"

What do you dislike about Blackthorn Events?

The only drawback would be the cost, which could be high, but in terms of functionality it is totally worth the investment

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Lisa J.

Associate Director of Advancement Services

Enterprise (> 1000 emp.)

8/7/2025

"Excellent customer service and flexibility in events management"

4.5/5

What do you like best about Blackthorn Events?

Blackthorn's flexibility in creating event experiences allows for early-bird pricing, different ticket types, multiple sessions, purchasing products in addition to registration, and even making donations in addition to registration. Check-in is a breeze for our events staff and allows for a stand-alone kiosk for especially busy events. Because it's an actual part of Salesforce rather than separate, we're able to take advantage of duplicate matching when registrations come in rather than merging duplicates afterwards. Customer Support is very helpful and it's easy to make an appointment for support. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Some features we wish could be implemented faster: ability to make donations or buy product w/o a registration; custom form answer reporting.

It would be nice to have an 'instant support' option rather than making an appointment. It would also be nice to have a regular meeting to discuss new features and let customers learn from each other; Blackthorn has just started using a Slack channel for this communication. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

When people register for events, we'd like to know whether they already exist in our system. Knowing that Jill-attendee is our Jill who graduated in 1993 from Special Education, we can now have more meaningful conversations with her about her time at our University, her donation habits, and current interests. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Lisa,

We’re thrilled that Blackthorn Events’ flexibility is helping you create great event experiences, from early-bird pricing to easy check-in with the power of being native in Salesforce. I’m also glad to hear customer support is making a difference. We’re biased but have to agree that they are fantastic!

Thank you for providing specific feature feedback! I’m excited to share that form reporting is getting a glow-up this fall, so stay tuned. Donations without registration are definitely on our radar. While I don’t have a timeframe yet, your vote has been added.

I appreciate the call-out for our new community Slack channel; it’s great to see customers connecting there! We’re always excited to explore new ways to deepen the community experience and I will add your meeting (perhaps AMA?) idea to our explorations.

Thanks again for sharing your experience and helping us build a better Blackthorn!

Laura W.

Compliance Coordinator

Hospital & Health Care

Mid-Market (51-1000 emp.)

8/5/2025

"For 2025, BTE should have everything...and it doesn't"

3.5/5

What do you like best about Blackthorn Events?

I like the connections it has to other interfaces and overall it feels intuitive for our large group of users. We are a huge organization and have thousands of events so the organization cannot be perfect and probably is the best it can be for what exists out there. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I think that the event registration page creation should look better and be easier. It should also be easier to flip between events or to go back and forth without having to open multiple tabs - it makes navigation hard when you're trying to copy over information. I also with there was a way to hide events or make it easier to archive certain things so it looked more organized. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Laura,

Thanks for taking the time to share your feedback. I’m glad to hear Blackthorn Events feels intuitive for your users and that the connections to other interfaces are working well. With thousands of events, keeping your CRM connected is key, so I’m happy Blackthorn is helping with that.

You brought up some great points about registration page design, navigating between events, and staying organized. These are areas our team is focusing on, and in some cases actively improving! Your examples help us understand where the experience can get better. As we work through these projects, I’d love to share progress with you and hear more feedback. Feel free to reach me anytime at michelle.petrel@blackthorn.io.

Thanks for sharing your experience and helping us make Blackthorn Events better for your team and others who use it!

Luis Manuel S.

Sales Events Manager

Mid-Market (51-1000 emp.)

10/23/2025

"Easy to Use with an Excellent Event Wizard"

4.5/5

What do you like best about Blackthorn Events?

The basic functions are very easy to understand. I love the Event Wizard!

I’d like the Event Wizard to have more features, even though it’s already very complete! Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I would really like it if changes to the app content could be locked and require a password to unlock and edit. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Luis,

Thanks so much for sharing your feedback! I’m glad to hear that the Event Wizard has been helpful and that Blackthorn Events makes it easier to stay organized and manage event applications.

I also appreciate you taking the time to share ideas for improvement. Insights like yours help us continue to refine the experience and focus on what matters most to users like you.

Thanks again for your thoughtful review and for being part of the Blackthorn community!

michelle.petrel@blackthorn.io

Stefan K.

Director, Partnerships

Mid-Market (51-1000 emp.)

5/15/2025

"Amazing event app, native to Salesforce"

5/5

What do you like best about Blackthorn Events?

We've been using Balckthorn for the past 3 year to register and welcome people to a 2000+ event every year. We've also used them to sell merchandise and overall we are incredibly satisfied with the platform.

If you are a salesforce user than it's easy to use as it works in exactly the same way, even with integrations with other objects and the flows work really well as well.

The customer service has been impeccable and I don't believer waiting more than 2 hours for a solution. In some cases, they were also happy to jump on a call and solve the issue on the spot.

We use BT on an everyday basis as we approach our event and it's been also easy to implement as we have been using salesforce for the past 5 years. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I wish their badge creation process was a bit more intricate and allowed for more custom designs so that we can add sponsors logo and don't need to use an out of app service. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Thank you for this positive and thoughtful review. We’re so glad our fantastic support team has been responsive when you’ve needed us; that’s exactly what we aim for! We love hearing how Blackthorn Events supports your 2,000+ attendee event and fits so naturally into your Salesforce workflows, from registration to merchandise sales.

And thank you for the note on badge customization - I’d love to hear more about your use case and explore how we can help. Feel free to reach out directly at michelle.petrel@blackthorn.io.

-Michelle

Vicent M.

Sound Engineer

Small-Business (50 or fewer emp.)

4/25/2024

"The assistant and event generator your company should use. It is an amazing event planning and management software."

5/5

What do you like best about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the best attitude. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I don't think it could be any better, I now find the price of their services reasonable given the quality and performance of all their systems. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Vincent,

Thank you so much for updating your review and for the 5 stars! I’m especially glad to hear that our customer service team is hitting the mark. They’ll be thrilled to know their prompt answers and positive attitudes are standing out.

It’s also fantastic to hear Blackthorn Events has become more than just software for your team, a true ally in creating events that elevate your brand and wow your clients. That’s the kind of partnership we love to celebrate!

Thanks again for the kind words and for letting us be part of your events journey!

-Michelle

michelle.petrel@blackthorn.io

________________________________________

Hi Vincent! Thank you for your positive review. I'm so glad our app is helping you create and organize better events! I don't know the details of your contract, but we are about to announce some new pricing options. The new options may better address your needs, depending on current usage. Please reach out if you have suggestions for feature improvements: katie.campbell@blackthorn.io.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/14/2025

"Integrated Event Planning for a Variety of Events"

5/5

What do you like best about Blackthorn Events?

We've had a great experience using Blackthorn Events with Salesforce integration via G2. The platform makes it incredibly easy to manage complex event logistics—from registration to payment processing—directly within our CRM. The integration has saved our team hours of manual data entry and helped us maintain clean, real-time records across contacts, leads, and event attendees. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

While the platform isn't always the most intuitive and took some up-front training, their customer service team was always extremely helpful to address any issues we may have had. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

Blackthorn has made our lives so much easier when it comes to running events at our national organization. We used to juggle multiple systems just to get people registered, track attendance, and follow up—and it was a lot of manual work that didn’t always connect back to Salesforce cleanly (i.e. tooooo many spreadsheets).

Now with Blackthorn, everything’s in one place. We can build registration pages quickly, see who’s coming in real time, and all the info flows right into Salesforce without us having to chase it down. It’s saved our team so much time and made it easier to keep things organized—especially as we run more and more events across different states and virtually. Bottom line: it’s helped us focus less on logistics and more on creating a great experience for the people attending. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Thank you so much for the thoughtful review - and for the shoutout to our team! We’re glad to hear that Blackthorn Events has made it easier for your team to manage event logistics directly in Salesforce, especially as your events continue to grow across different states and virtual spaces. Saving time and reducing manual work is exactly what we’re here for.

We also appreciate your note on the learning curve. We've heard similar feedback and it's something we are actively looking to improve. If you have ideas or suggestions, we’d love to hear them! Feel free to reach out to me directly at michelle.petrel@blackthorn.io.

Thanks again for sharing your experience, and for trusting us to support your events.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/12/2025

"Good but lots of room for better"

3.5/5

What do you like best about Blackthorn Events?

Obviosuly being a Salesforce native app, it is incredibly helpful to track stakeholder engagement with our events in one place. There is a fair amount of flexibility and use cases for the functionalities it offers. Very friendly and helpful 1:1 customer service on the "office hours" side (pre-scheduled non-issue related). Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Very non-intuitive system with sometimes confusing object names...overall challenging to LEARN, even if you're generally tech-literate. Their onboarding modules and resource library are abysmally terrible for users to try to self-direct. There's a second version of the library now that is slightly better, but still has so much room for improvement. Customer service on the issues support side, while reasonably responsive most of the time, is not great. Tickets are handled via email and take time to resolve––live, on-demand phone support would be much preferable. I'm still trying to figure out the system many months in. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Thank you for sharing your experience. I understand that parts of Blackthorn Events can feel non-intuitive at first, and that the learning curve can be steep even for tech-savvy users. Your honesty is valuable and helps us improve.

As you noted, we are actively working to enhance onboarding and the resource library so new users can get up to speed more quickly; please stay tuned as it is a continuous improvement project. We are also exploring additional ways to improve ease of use for new customers - especially those who are also new to the Salesforce ecosystem.

If you are open to it, I would love to speak with you directly about your experiences. Please reach out to me at michelle.petrel@blackthorn.io and help us continue to improve our product for users like you.

Michelle

Showket B.

Salesforce Solution Architect

Enterprise (> 1000 emp.)

8/12/2025

"One of the best Event Management App with Room for Upgrade Cycle Optimization"

4/5

What do you like best about Blackthorn Events?

Easy and native Salesforce Integration - OOTB with the package

Supports different event formats - virtual, hybrid, in-person

Customer support is knowledgeable, and helpful always. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Our users initially found the platform complex to learn, especially when it came to configuration of the events. Designing site templates was also complex, like adding CSS styles was not straightforward.

From an architect’s standpoint, the monthly upgrades require repeated regression testing, which consumes considerable time and resources. I would prefer seasonal upgrades (3–4 times a year) once the product achieves greater stability. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

I love how clearly you summed up your experience with Blackthorn Events: Salesforce-native, flexible for different event formats, and backed by a knowledgeable support team. That’s the sweet spot we work hard to hit.

Your thoughts on event configuration, template design, and upgrade cadence are noted and appreciated. While our approach aims to deliver new features and fixes quickly, we’re always evaluating ways to make processes more efficient for customers.

It’s great to know the platform is helping you streamline event setup, reduce errors, and improve attendee satisfaction all within Salesforce. We’re excited to continue building on that success with you.

Thank you for taking the time to share your insights!

michelle.petrel@blackthorn.io

Elise F.

Marketing Specialist

Mid-Market (51-1000 emp.)

8/1/2023

"Constantly Making Improvements"

4/5

What do you like best about Blackthorn Events?

We like the new mobile check-in high volume event support with batching. This helps us more efficiently check in a large number of people at once. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The API mapping to Salesforce could use some work. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Elise,

Thank you for updating your review! We’re thrilled to hear that the new mobile check-in features are helping your team handle large events more efficiently. That kind of feedback makes it clear we’re headed in the right direction.

I also appreciate your note about API mapping. If you have specific pain points or ideas for improvement, I’d love to hear from you directly! Your insights help us make integrations smoother for everyone. You can reach me at michelle.petrel@blackthorn.io

Thanks for sharing your experience and for being part of our journey of constant improvement!

________________________________________________

Thanks Elise. When you say some features can be complex, which ones? Email me? chris@blackthorn.io

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/12/2025

"Excellent product for Event Management"

5/5

What do you like best about Blackthorn Events?

Being native to Salesforce, Blackthorn Events provides a seamless integration with our CRM, with endless options for customization. Support is solid, even if it takes slightly longer than one might hope. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

If you don't keep up with installing the new releases, you will encounter glitches here and there that can disrupt existing processes. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

Blackthorn Events allows us to provide reigstration pages for large numbers of Events, and the registrants' information is stored in Salesforce. We use this information to send automated emails, print nametags, create and sent invoices with Blackthorn Payments, and everything else. Blackthorn Events is central to our data architecture. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Hello!

Thanks for the wonderful review. We’re glad Blackthorn Events’ Salesforce-native design is giving you the seamless integration and customization options you need, and it’s great to hear support has been helpful too.

I understand that the need to update regularly can be inconvenient, especially when things are running smoothly otherwise. We’re always looking for ways to minimize disruption while still delivering important fixes and improvements; feedback like this helps keep it top of mind!

It’s exciting to know Blackthorn Events is central to your data architecture and supports everything from automated emails to nametags, and invoices. Thanks for trusting us with your events!

michelle.petrel@blackthorn.io