Customer Success Training Reviews & Provider Details

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior.

Conventional methods produce conventional results. ChurnRX's expert training takes an unconventional approach with proven methodologies that drive phenomenal results. We tailor our skills training, using your data, to scientifically implement the right playbooks and skills that drive retention at scale. ChurnRX's team of world-class retention and growth experts are armed with battle-tested methodologies for creating radical improvements that scale across entire organizations. Founded in 2015, ChurnRX has trained hundreds of leading tech companies, helping multiple reach unicorn valuation status. The company is renowned for its ability to drastically improve customer retention through its simple and unique practices.

Success Chain offers specialized, expert-led training programs designed to enhance user adoption and customer success strategies. Their courses equip professionals with practical tools and methodologies to drive software adoption, manage change effectively, and deliver measurable results. Key Features and Functionality: - Tailored Training Programs: Success Chain provides two main self-paced courses: one focused on leading software adoption for internal implementation teams, and another aimed at SaaS Customer Success teams to drive renewals and customer value. - Comprehensive Course Content: Each program includes over 65 lessons, more than 12 hours of expert instruction, and actionable tools and templates. - Community Engagement: Participants gain access to a private community forum to exchange ideas, ask questions, and collaborate with peers facing similar challenges. - Certificates of Completion: Upon finishing the courses, learners receive professional certificates to showcase their achievements. Primary Value and Solutions Provided: Success Chain addresses the critical need for effective user adoption and customer success in software implementations. By offering targeted training and resources, they empower professionals to: - Enhance User Engagement: Develop strategies to increase software adoption rates among employees and customers. - Implement Effective Change Management: Learn techniques to manage resistance and guide behavior change throughout the software lifecycle. - Drive Customer Retention and Growth: Equip Customer Success teams with the skills to lead renewal conversations, uncover upsell opportunities, and deliver ongoing value. Through these offerings, Success Chain enables organizations to maximize their software investments and achieve sustainable success.

Provide sales professionals with the critical skills they need to succeed.

Techtonic Lift provides fractional customer success operations services, such as Customer Success Platform (CSP) administration, CS Operations consulting, and interim CS leadership. As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time. Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success hire.