The G2 on Certn

Certn Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Certn, making background checks quick and straightforward for everyone involved. (53 mentions)

Users commend the excellent customer support of Certn, noting responsiveness and efficiency in assistance. (23 mentions)

Users appreciate Certn for its speed and efficiency, delivering quick and reliable background check results effortlessly. (12 mentions)

Users value the wonderfully responsive support from Certn, facilitating quick resolutions and enhanced user experience. (11 mentions)

Users highlight the fast verification speed of Certn, often receiving results within a day after submission. (11 mentions)

Users commend the impressive turnaround time of Certn, highlighting quick responses for background checks and thorough reports. (9 mentions)

Users commend Certn's seamless integration capabilities, enhancing efficiency and improving onboarding rates significantly. (8 mentions)

Users praise the high verification efficiency of Certn, contributing to increased onboarding rates and cost savings. (4 mentions)

Users desire more clarity and detail in international checks, as current reports can be confusing and unclear. (7 mentions)

Users often face verification issues with Certn, leading to confusion and incomplete background check processes. (6 mentions)

Users feel that Certn's pricing can be expensive for small businesses, though the improved services justify the costs. (5 mentions)

Users experience poor customer support with limited access, inconsistent information, and difficulty reaching help when needed. (5 mentions)

Users find feature limitations in Certn, particularly in customer support and international checks, restricting their experience. (4 mentions)

Users want a better default login option to streamline the sign-in process and enhance convenience. (1 mentions)

Users suggest an easier to navigate admin panel for better overall user experience with Certn. (1 mentions)

Top Pros or Advantages of Certn

1. Ease of Use

Users appreciate the ease of use of Certn, making background checks quick and straightforward for everyone involved.

See 53 mentions

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Alessandro A.

Small-Business (50 or fewer emp.)

5.0/5

"Certn Review"

What do you like about Certn?

Certn has helped us streamline our background check process, saving us time and money. Their platform is straightforward to use and integrates directl

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Background Check Software for Fast & Reliable Screening"

What do you like about Certn?

We love Certn for its speed, reliability, and ease of use. It delivers fast and accurate background checks, easy-to-use for both our clients and emplo

2. Customer Support

Users commend the excellent customer support of Certn, noting responsiveness and efficiency in assistance.

See 23 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"CERTN is the most ideal background testing company!"

What do you like about Certn?

The CERTN team is available 24/7 for support. Turn around time is also very impressive and the report it produces is very thorough and concise.

Saba A.

Enterprise (> 1000 emp.)

5.0/5

"Great and speedy service"

What do you like about Certn?

The platform is very user friendly, easy and quick reports. The help desk team are incredible and efficient

3. Speed

Users appreciate Certn for its speed and efficiency, delivering quick and reliable background check results effortlessly.

See 12 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Ease if use for both employer and potential candidate - fast results"

What do you like about Certn?

Easy to use website and fast accurate results

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Perfect for fast and accurate background checks in Canada"

What do you like about Certn?

Connects to Secureframe (our SOC 2 provider), available in Canada, Cheap, fast, efficient, multiple background check options available

4. Representative Responsiveness

Users value the wonderfully responsive support from Certn, facilitating quick resolutions and enhanced user experience.

See 11 mentions

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Bow C.

Enterprise (> 1000 emp.)

4.5/5

"Quickest and most efficient background check provider"

What do you like about Certn?

Certn is an all-in-one background check platform that is both cost-effective and expedient. Because candidates upload their own government ID's for bi

Avanti K.

Mid-Market (51-1000 emp.)

5.0/5

"Great Platform!"

What do you like about Certn?

The platform is super easy and intuitive to use. I have had no issues with the platform. And your Customer Success team is the BEST! Always super resp

5. Verification Speed

Users highlight the fast verification speed of Certn, often receiving results within a day after submission.

See 11 mentions

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Bow C.

Enterprise (> 1000 emp.)

4.5/5

"Quickest and most efficient background check provider"

What do you like about Certn?

Certn is an all-in-one background check platform that is both cost-effective and expedient. Because candidates upload their own government ID's for bi

Paul R.

Small-Business (50 or fewer emp.)

5.0/5

"Quick & easy background checks"

What do you like about Certn?

Easy sign-up. Good payment terms via invoicing. Very fast results for background check.

6. Turnaround Time

Users commend the impressive turnaround time of Certn, highlighting quick responses for background checks and thorough reports.

See 9 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Quick turnaround."

What do you like about Certn?

Impressive quick turnaround on receiving basic criminal check. Maryse is always proactive and efficient in responding to inquiries, and the informatio

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"CERTN is the most ideal background testing company!"

What do you like about Certn?

The CERTN team is available 24/7 for support. Turn around time is also very impressive and the report it produces is very thorough and concise.

7. Integration Capabilities

Users commend Certn's seamless integration capabilities, enhancing efficiency and improving onboarding rates significantly.

See 8 mentions

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Alessandro A.

Small-Business (50 or fewer emp.)

5.0/5

"Certn Review"

What do you like about Certn?

Certn has helped us streamline our background check process, saving us time and money. Their platform is straightforward to use and integrates directl

Andrea R.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless process"

What do you like about Certn?

Certn makes it seamless for us to request checks as part of our onboarding process. We integrate the tool with our ATS and are able to add the check s

8. Verification Efficiency

Users praise the high verification efficiency of Certn, contributing to increased onboarding rates and cost savings.

See 4 mentions

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Matej K.

Small-Business (50 or fewer emp.)

5.0/5

"High accuracy digital verification"

What do you like about Certn?

We like Trustmatic's reputation scoring algorithm which takes into account multiple factors, including user feedback, past transactions, and social me

Jozef F.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to integrate identity verification solution"

What do you like about Certn?

As a system integrator of Trustmatic in the apps we build,I find the ease of system integration crucial, as we frequently undertake this process.. Reg

Top Cons or Disadvantages of Certn

1. Lack of Detail

Users desire more clarity and detail in international checks, as current reports can be confusing and unclear.

See 7 mentions

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Khushbu T.

Mid-Market (51-1000 emp.)

5.0/5

"Very seamless"

What do you dislike about Certn?

For payment through credit card, they didnt have a payment link but now that's been resolved and its super easy to use. I wish some of the internati

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing portal"

What do you dislike about Certn?

Nothing such as dislike but I wish I could see more details in the report

2. Verification Issues

Users often face verification issues with Certn, leading to confusion and incomplete background check processes.

See 6 mentions

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Lorena S.

Mid-Market (51-1000 emp.)

4.5/5

"great response time and very helpful"

What do you dislike about Certn?

on actions button it would be great if there was a way to cancel the background check email alert stating that a candidate pending completion of bac

Tiffany B.

Enterprise (> 1000 emp.)

4.5/5

"Certn Review"

What do you dislike about Certn?

Sometimes it feels like the attempt at verification stops too early and we have to do back up work

3. Expensive

Users feel that Certn's pricing can be expensive for small businesses, though the improved services justify the costs.

See 5 mentions

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Jake M.

Small-Business (50 or fewer emp.)

4.5/5

"Extremely fast and affordable background checks!"

What do you dislike about Certn?

The price can be a little high for a small business like myself but obviously it's worth it.

Sally N.

Mid-Market (51-1000 emp.)

4.5/5

"Highly recommend"

What do you dislike about Certn?

Some prices are more expensive than other platforms

4. Poor Customer Support

Users experience poor customer support with limited access, inconsistent information, and difficulty reaching help when needed.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Fast turn around and great customer service"

What do you dislike about Certn?

Customer service can be challenging to reach. Web-based help/chat feature is limited.

Blanka R.

Mid-Market (51-1000 emp.)

4.5/5

"Great company with an easy setup and navigation"

What do you dislike about Certn?

Two things - when paired with Workable, it showed the BK check results to the whole interview team. Also, one time there was an outage which slowed do

5. Feature Limitations

Users find feature limitations in Certn, particularly in customer support and international checks, restricting their experience.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"User Friendly, Quick & Easy!"

What do you dislike about Certn?

The only area is that it's tougher/not do-able to add any additional packages once you're already integrated.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Quick and easy verifications with Certn"

What do you dislike about Certn?

The only downside is that Certn does not have international-level credit and criminal checks which I require. Due to a lack of these features, I'm for

6. Login Issues

Users want a better default login option to streamline the sign-in process and enhance convenience.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User Friendly"

What do you dislike about Certn?

It should by default, take you to your last selected option the next time to log in - to avoid reselection of the same option every time.

7. Navigation Issues

Users suggest an easier to navigate admin panel for better overall user experience with Certn.

See 1 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Background Check Software for Fast & Reliable Screening"

What do you dislike about Certn?

Not a dislike, more of a suggestion..... Backend could have an undated easier to navigate admin panel

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Verified User in Financial Services

Enterprise (> 1000 emp.)

6/23/2025

"Best Investigation Company to Work With"

5/5

What do you like best about Certn?

Certn has consistently proven to be one of the best investigation and background screening companies in the industry. Their team is extremely proactive, responsive, and professional, making them a reliable partner for any organization that values speed, accuracy, and compliance.

Their technology is top-notch, allowing for seamless integrations and user-friendly workflows. But what really sets Certn apart is their dedication to client service — they anticipate needs, provide timely updates, and go the extra mile to ensure background checks are completed efficiently and thoroughly.

We’ve had a great experience working with Certn and highly recommend them to any organization looking for a dependable, proactive, and forward-thinking background screening partner. Review collected by and hosted on G2.com.

What do you dislike about Certn?

There is absolutely nothing I don’t like about Certn. Their service has exceeded all expectations, and I wouldn’t hesitate to recommend them to anyone Review collected by and hosted on G2.com.

What problems is Certn solving and how is that benefiting you?

Certn has been an invaluable partner in helping us conduct thorough investigations on identified candidates, including professional background checks and criminal record verification. Their process is fast, efficient, and incredibly easy to use.

The Certn team is proactive, responsive, and highly professional. They anticipate our needs and consistently deliver accurate, detailed reports that help us make informed hiring decisions with confidence. Review collected by and hosted on G2.com.

Farah H.

Recruitment Consultant

Small-Business (50 or fewer emp.)

10/14/2025

"User-Friendly Interface and Fast, Accurate AI Responses with Certn"

5/5

What do you like best about Certn?

The interface is very user friendly. The AI bots have most of the answers to my questions, I love getting immediate responses. Review collected by and hosted on G2.com.

What do you dislike about Certn?

I can't think of any downsides to Certn, the price is definitely right for this expedient level of service. Review collected by and hosted on G2.com.

What problems is Certn solving and how is that benefiting you?

Certn is able to fulfill the rigorous background check requirements for our clients, including the international background check. We like being able to see the minute by minute updates of each background check. Cost was a major factor in our decision to switch providers and we are happy with the savings. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

5/21/2025

"Quick turnaround."

5/5

What do you like best about Certn?

Impressive quick turnaround on receiving basic criminal check. Maryse is always proactive and efficient in responding to inquiries, and the information provided is consistently thorough and helpful. Even when Maryse was away, David stepped in and handled everything just as efficiently. Review collected by and hosted on G2.com.

What do you dislike about Certn?

One area for improvement would be enhancing the platform to allow users to see who is performing activities, especially if any changes are made to the setup. This would improve transparency and help track any adjustments more efficiently. Another area for improvement would be creating a dropdown list for tagging the correct dept. for billing purposes. This would streamline the process and reduce the chance of errors. Lastly, it would also be helpful if the support team could provide more consistent information when we reach out for inquiries or support. A refresh of product knowledge across the team would ensure more reliable and accurate responses. Review collected by and hosted on G2.com.

Kate K.

Talent Acquisition Specialist

Enterprise (> 1000 emp.)

11/24/2022

"Certn Review"

5/5

What do you like best about Certn?

Certn is a Canadian company so they understand our needs and have products specific to Canadian customers. They offer all the products we need with lots of flexibility if our needs change. Their chat and support teams are quick to respond, and they are open to making changes to improve our experience. Alot of companies brag about their support during the sales process and it never lives up to it, Certn is the exception! Review collected by and hosted on G2.com.

What do you dislike about Certn?

Overall Certn is excellent. If we could ask for one thing to improve, it would be the ability for candidates or recruiters to update information after it's been submitted. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

10/22/2025

"Outstanding Customer Service, Easy to Navigate"

4.5/5

What do you like best about Certn?

Customer service is really helpful, and very quick to respond.

Using the website is very easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Certn?

Occasionally the website will have small technical issues but typically this doesn't interfere with the user experience. Review collected by and hosted on G2.com.

Calvon C.

Registration Coordinator

Small-Business (50 or fewer emp.)

5/6/2025

"Excellent Support and Service"

5/5

What do you like best about Certn?

The quick response time and follow up has been exceptional from Certn representatives. Certn's live chat feature has also been extremely helpful for our administrators and clients in helping to troubleshoot criminal record check requests. They are also prompt with communications regarding system updates and down times. Review collected by and hosted on G2.com.

What do you dislike about Certn?

Nothing to dislike about the support and assistance received. Review collected by and hosted on G2.com.

joseph a.

operations assistant

Small-Business (50 or fewer emp.)

9/3/2025

Guest users or non-business users of the software, not included in G2 scores.

"Cheaper and faster PCC from CERTN"

5/5

What do you like best about Certn?

Pricing from certn was almost half when compared to our old service provider for PCC Review collected by and hosted on G2.com.

What do you dislike about Certn?

Nothing much, Once the pcc is done, it is confusing at first to find the PCC certificate Review collected by and hosted on G2.com.

Chris T.

Service Desk Supervisor

Enterprise (> 1000 emp.)

6/11/2025

"Great company, Great support and easy to use"

5/5

What do you like best about Certn?

Certn support is amazing. We get assistance right away without delay, and they are always so friendly. The application is easy to use, and I never have an issue. Review collected by and hosted on G2.com.

What do you dislike about Certn?

I have not seen a downside. to Certn. Easy to use and friendly service Review collected by and hosted on G2.com.