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Webex Suite Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly interface of Webex Suite, highlighting its ease for scheduling and initiating meetings. (884 mentions)
Users enjoy the high-definition video quality of Webex Suite, enhancing their online meeting experiences with clarity. (552 mentions)
Users value the versatility of Webex Suite for video conferencing, file sharing, and seamless collaboration across devices. (538 mentions)
Users value the reliability of Webex Suite, enjoying consistent high-quality audio and video during meetings and collaboration. (492 mentions)
Users value the advanced screen sharing capabilities of Webex Suite, enhancing communication and collaboration during meetings. (465 mentions)
Users experience connectivity issues with Webex Suite, facing lag and signal loss during international video conferences. (207 mentions)
Users find the limited features of Webex Suite detrimental, especially regarding scheduling and presentation options. (186 mentions)
Users often face audio issues with Webex, including echo and poor sound quality, especially on slow internet connections. (174 mentions)
Users find the slow loading of Webex Suite frustrating, impacting their overall experience and productivity. (160 mentions)
Users find Webex Suite expensive compared to alternatives, impacting budget despite its features and support quality. (149 mentions)
Users experience connectivity issues that disrupt audio and video quality, impacting their overall meeting experience. (142 mentions)
Users find the missing features in Webex Suite limiting, hindering collaboration and overall functionality. (131 mentions)

Top Pros or Advantages of Webex Suite

1. Ease of Use
Users appreciate the user-friendly interface of Webex Suite, highlighting its ease for scheduling and initiating meetings.
See 884 mentions

See Related User Reviews

LR

Leanna R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent call quality, especially voice quality"

What do you like about Webex Suite?

I love the possibility of organizing meetings with my colleagues. I really liked the application to schedule the meeting. The quality of the screen sh

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"An effective means of communication for any business"

What do you like about Webex Suite?

In general, I like it since it's a tool with communication skills more like to those of professional services; also, because of its security features

2. Video Quality
Users enjoy the high-definition video quality of Webex Suite, enhancing their online meeting experiences with clarity.
See 552 mentions

See Related User Reviews

Vidhya S.
VS

Vidhya S.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable for meetings and group calls"

What do you like about Webex Suite?

Webex App is a centralized platform that can be used from any device to connect with people. You can use it from Windows, Android, iOS, and any browse

GM

Glory M.

Mid-Market (51-1000 emp.)

5.0/5

"I recommend Webex Meetings for all your office meetings."

What do you like about Webex Suite?

Webex Meetings is incredibly easy and simple to use and it provides very high definition quality for video. It is one of the easiest application i hav

3. Video Conferencing
Users value the versatility of Webex Suite for video conferencing, file sharing, and seamless collaboration across devices.
See 538 mentions

See Related User Reviews

Boomer R.
BR

Boomer R.

Small-Business (50 or fewer emp.)

4.0/5

"Love how easy it is to use."

What do you like about Webex Suite?

It allows me to securely connect and meet with clients across the globe.

Vidhya S.
VS

Vidhya S.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable for meetings and group calls"

What do you like about Webex Suite?

Webex App is a centralized platform that can be used from any device to connect with people. You can use it from Windows, Android, iOS, and any browse

4. Reliability
Users value the reliability of Webex Suite, enjoying consistent high-quality audio and video during meetings and collaboration.
See 492 mentions

See Related User Reviews

Vidhya S.
VS

Vidhya S.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable for meetings and group calls"

What do you like about Webex Suite?

Webex App is a centralized platform that can be used from any device to connect with people. You can use it from Windows, Android, iOS, and any browse

SM

santosh m.

Small-Business (50 or fewer emp.)

5.0/5

"I love using Webex Meeting for my Meetings."

What do you like about Webex Suite?

Webex Meeting's adaptability and dependability are two features that I find most appealing.Webex Meetings constantly produces high-quality audio and v

5. Screen Sharing
Users value the advanced screen sharing capabilities of Webex Suite, enhancing communication and collaboration during meetings.
See 465 mentions

See Related User Reviews

Maria Elaine A.
MA

Maria Elaine A.

Small-Business (50 or fewer emp.)

3.0/5

"Screen sharing easier with Webex conferencing"

What do you like about Webex Suite?

I can navigate through the buttons in webex even when I am screen sharing. While the participants can see my screen, I can on and off my mic while mai

Marie Antonella G.
MG

Marie Antonella G.

Mid-Market (51-1000 emp.)

4.5/5

"Webex is an effective tool for communication in the company "

What do you like about Webex Suite?

Webex is very easy to use, it has advanced functions of shared screen that allows to transmit or record meetings and share them with contacts. It also

Top Cons or Disadvantages of Webex Suite

1. Connectivity Issues
Users experience connectivity issues with Webex Suite, facing lag and signal loss during international video conferences.
See 207 mentions

See Related User Reviews

SONU j.
SJ

SONU j.

Small-Business (50 or fewer emp.)

4.5/5

"Meeting on WebEx"

What do you dislike about Webex Suite?

It's public users are limited because international video conferences are getting lagged due to content capacity .So as they are not able to use by ma

MBOGO B.
MB

MBOGO B.

Small-Business (50 or fewer emp.)

5.0/5

"One of its own. Good for conferences"

What do you dislike about Webex Suite?

Some times it looses signals but as time goes it advances

2. Limited Features
Users find the limited features of Webex Suite detrimental, especially regarding scheduling and presentation options.
See 186 mentions

See Related User Reviews

Namitha P.
NP

Namitha P.

Enterprise (> 1000 emp.)

5.0/5

"Great to work with!"

What do you dislike about Webex Suite?

The only downside to Webex Meetings is that Webex App, formerly Webex Teams, does everything better and offers more intuitiveness. There's no reason n

Jennifer T.
JT

Jennifer T.

Mid-Market (51-1000 emp.)

4.5/5

"The adventure of a lifetime!"

What do you dislike about Webex Suite?

I dislike Webex Meetings because the scheduling options are not as good as other platforms. In terms of visual appeal, Cisco Webex falls short, and so

3. Audio Issues
Users often face audio issues with Webex, including echo and poor sound quality, especially on slow internet connections.
See 174 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best video conferencing tool"

What do you dislike about Webex Suite?

The is no much dislike about Webex it is one of the Excellent tool for video conferencing. Some times we may face an audio problem.

DWARAMPUDI T.
DT

DWARAMPUDI T.

Small-Business (50 or fewer emp.)

4.5/5

"Communication Platform"

What do you dislike about Webex Suite?

This app uses a lot of internet. The video and audio quality of the sessions are mainly depend on your internet connection. When the connection is p

4. Slow Loading
Users find the slow loading of Webex Suite frustrating, impacting their overall experience and productivity.
See 160 mentions

See Related User Reviews

WJ

William J.

4.0/5

"Audio and Video Quality Shine, But Setup Can Be Tricky"

What do you dislike about Webex Suite?

I find Webex Suite sometimes slow to load, which can be frustrating. Additionally, the platform can be confusing for new users, presenting a challengi

LR

Leanna R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent call quality, especially voice quality"

What do you dislike about Webex Suite?

It may be difficult to hear everyone on the call. The user interface does not look modern. More embeds could be used while sending information. The vi

5. Expensive
Users find Webex Suite expensive compared to alternatives, impacting budget despite its features and support quality.
See 149 mentions

See Related User Reviews

OC

Odysseas C.

Mid-Market (51-1000 emp.)

5.0/5

"Webex Meetings"

What do you dislike about Webex Suite?

Well the pricing can get high! At least higher than other similar software. Though it can integrate with microsoft office, the plethora of integration

Priyanshu P.
PP

Priyanshu P.

Mid-Market (51-1000 emp.)

4.0/5

"Feature packed | A lot efficient, but gets easily beaten with Google meet"

What do you dislike about Webex Suite?

- Expensive, for meet only, it is twice as expensive as Google, and for meet+call, it is more than three times as expensive as Google. However, with t

6. Internet Connectivity
Users experience connectivity issues that disrupt audio and video quality, impacting their overall meeting experience.
See 142 mentions

See Related User Reviews

JK

Jeevan K.

Enterprise (> 1000 emp.)

5.0/5

"The Ultimate Solution for Meetings - Webex Meetings"

What do you dislike about Webex Suite?

One problem is that sometimes the audio or video won't work properly due to a weak connection or performance issue after the update happens, making it

Akash C.
AC

Akash C.

Small-Business (50 or fewer emp.)

4.5/5

"Using webex is a good experience"

What do you dislike about Webex Suite?

Nothing more just smooth video will be better while poor network.

7. Missing Features
Users find the missing features in Webex Suite limiting, hindering collaboration and overall functionality.
See 131 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Amazing virtual meetings and collaboration tool."

What do you dislike about Webex Suite?

Heavy consumption of resources.It doesn't integrate with some third party applications, however this could be admin related restrictions. The populari

GL

Guilherme L.

Mid-Market (51-1000 emp.)

5.0/5

"I like that you can use emojis, images and gifts"

What do you dislike about Webex Suite?

I don't like receiving notifications when someone reacts to my message, and I think that the quality of voice and video calls could be better.

Webex Suite Reviews (18,502)

View 32 Video Reviews
Reviews

Webex Suite Reviews (18,502)

View 32 Video Reviews
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Rajib M.
RM
System Engineer
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"My experience using Webex Suite"
What do you like best about Webex Suite?

I like how it combines everything I need into a single, straightforward application. I love that I can easily move from a quick chat with a coworker to a full video meeting without ever closing the app or opening a new one. The quality of the video and audio is remarkably clear, and the noise cancellation feature is a lifesaver, easily blocking out the usual home office distractions. It genuinely simplifies my day by keeping all my conversations, files, and calendar-scheduled meetings organized in one reliable place. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

I dislike that Webex Suite can be a bit complicated to use at first and sometimes runs slow or takes time to load. I also dislike that joining meetings can require several steps, which makes it less convenient. The chat section can feel messy, and there are too many notifications at times. Review collected by and hosted on G2.com.

Toniya T.
TT
UAT Analyst
Small-Business (50 or fewer emp.)
"Reliable Collaboration Platform With Excellent Meeting and Calling Features"
What do you like best about Webex Suite?

Webex Suite streamlines remote collaboration by bringing together reliable video meetings, team messaging, calling, and file sharing in a single platform. The audio and video quality remain consistently high, even during large group sessions, and tools such as breakout rooms, screen sharing, and whiteboarding are straightforward to use. I also value the robust security and enterprise-level compliance, which provide our team with confidence when handling sensitive information. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

The interface is functional, but it does come across as a bit outdated when compared to more modern collaboration tools. Sometimes, joining meetings takes longer than I would like, and the mobile version doesn't always match the smoothness of the desktop experience. Additionally, integration with third-party apps could be improved to be more flexible and user-friendly. Review collected by and hosted on G2.com.

Paulina P.
PP
Global Payroll Implementation Specialist
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Reliable Meetings with Easy Setup"
What do you like best about Webex Suite?

I appreciate that Webex Suite is on par with Google Meet, offering all the necessary features and options required during meetings without any technical issues. I find it particularly useful for organizing meetings, both group and individual, with external partners or participating in training sessions. I value its screen sharing, video, and chat options, as well as the ability to register meetings, making it a versatile tool for various professional interactions. Additionally, I enjoy the software's ease of setup, which is both fast and straightforward, further adding to its convenience. Webex Suite serves as a reliable platform for conducting seamless virtual meetings, which is crucial for my professional communication needs. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

I don't find anything particularly special about Webex Suite. It feels quite normal and doesn't have distinctive features that stand out for me. The features and options are very similar to those of other online meeting tools, which doesn't provide much of an advantage. Additionally, I didn't use any integration with Webex, which might limit its functionality for me when compared to platforms that offer seamless integrations with other tools I use. Review collected by and hosted on G2.com.

Lavesh S.
LS
Talent Aquisition Specialist
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Webex: Great Video Quality and Cross-Platform Support"
What do you like best about Webex Suite?

use Webex for video conferencing, and it delivers good video quality during meetings. It also allows me to share my screen and record sessions, which is very convenient. Additionally, it works well across different platforms, including iOS, Android, Mac, and Windows. It has a user friendly interface, and since it’s a Cisco product, the customer support is reliable. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

I haven't found anything to dislike about Webex so far. However, I have noticed that it sometimes lags when there are a lot of users in a meeting. Review collected by and hosted on G2.com.

Shweta  D.
SD
Associate Project Manager
Small-Business (50 or fewer emp.)
"Webex Application Review"
What do you like best about Webex Suite?

The Webex service offers an excellent platform that brings together phone calls, meetings and messaging into a single application. I find this app particularly effective for building and maintaining connections, whether between different companies or between businesses and their customers. In my view, its collaborative features stand out as the best. It allows for meetings, planning, scheduling and document exchange via email, all within one place, which is a significant convenience and helps keep projects systematically organized.

Additional features like virtual receptionist support and a fully functional PBX system are truly impressive. The unified approach of this application makes it an essential tool for teams aiming for high performance. With Webex available on every platform—tablet, mobile, or desktop—accessing video or audio meetings, as well as advanced analytics and reporting, has become much more convenient. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

One issue that frustrates me is the inability to present videos or presentations in optimal quality. WebEx converts uploaded videos into a compressed, proprietary format, which forces presenters to rely on other media applications or special viewer software. Review collected by and hosted on G2.com.

Dimitris P.
DP
Director of Sales
Mid-Market (51-1000 emp.)
"Reliable collaboration tool with room for improvement"
What do you like best about Webex Suite?

Webex Suite makes remote collaboration seamless with its high-quality video and audio, even for large meetings. I really appreciate the strong security features, the ability to record sessions, and how well it integrates with calendars and productivity tools. The breakout rooms, chat functions, and file sharing keep my team connected and productive across different locations. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

While the platform is powerful, it can sometimes feel heavy compared to lighter alternatives. The interface isn’t always intuitive, especially for new users, and updates occasionally cause disruptions. Mobile performance could be smoother, and joining meetings from external links can sometimes involve too many steps. Pricing is also on the higher side compared to competitors Review collected by and hosted on G2.com.

Akshay M.
AM
Growth Marketing Analyst
Financial Services
Mid-Market (51-1000 emp.)
"Reliable Video Conferencing and Collaboration Tool"
What do you like best about Webex Suite?

Webex offers excellent video and audio quality, even with large groups. Its security features are strong, making it a trusted platform for business meetings. The whiteboarding, breakout rooms, and screen-sharing tools make collaboration smooth, and the ability to record meetings with automatic transcriptions is very helpful. It also integrates well with calendars and other business apps. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

The interface can feel a little dated compared to newer competitors, and the app sometimes uses more bandwidth than expected, leading to lags. The mobile experience is not as smooth as desktop. Customer support is decent but can be slow to respond. Also, frequent updates sometimes bring small bugs that take time to fix. Review collected by and hosted on G2.com.

alka m.
AM
Sales And Marketing Specialist
Enterprise (> 1000 emp.)
"Webex Suite: A Seamless Tool For Connectivity"
What do you like best about Webex Suite?

Webex Suite is an awesome tool ,easy to use with value added customer support.It gives me phenomenal experience in messaging and calling.The video and audio quality is of top class.The cherry on the top is one can easily implement and integrated intheir system. with just one click. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Webex Suite requires a steep learning curve for initial users. The app is quite bulky and requires a lot of memory which makes it lagging at some point. There is certainly a need of UI improvement. Review collected by and hosted on G2.com.

RS
Software engineer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Reliable and trust worthy tool for instant and safe communication"
What do you like best about Webex Suite?

Webex Suite is a wonderful and great software to have manage your official communication and project collaboration management.

This tool is very sophisticated and best solution in market to have chatting or enables to conduct and schedule immediate audio, video calls or meetings any time with anybody at any place.

Its best feature is instant and fast connecting ability, its great and saves a lot of time. In calls the software is offering outstanding quality of voice and video.

All the online meetings, calls conducted via this platform are always stable, does not stick or hangs at all due to poor network. Make it possible to be smooth every time.

It has so many variety of high and advanced AI features high performing workflow. Make the process of communication and connecting so simple and interesting.

Webex Suite allows to send some important notices to team, your clients, about the project deadlines and other work related information. The application is best for remote working employees who have to travel and work, so this software mainly help to get in touch with the team or families too any time from any where. The software is so stable and connect easily.

Integrating it with almost all the software or websites is easy, it supports to connect and collaborate immediately with people and share the data too with it. The safety of the software is amazing, not to worry about leaking of info shared via this platform, it is completely safe platform. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

The dashboard presentation of the software only feels older sometimes, need to upgrade the views and design of interface of this software. Review collected by and hosted on G2.com.

KB
Solution provider
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The best and most sophisticated tool for teamwork and communication"
What do you like best about Webex Suite?

Webex Suite is wonderful place to keep, manage and have all the business collaboration work.

You can immediately schedule and conduct audio calls, video calls, and do chatting anytime with any body. The quick connecting facility is amazing of this. Offers high quality audio and video during the calls, and does not affect the calls due to internet connectivity, keep it smooth.

The best feature of the software is that it allows everybody to connect and interact from any device or preferred source of channel.

Its wonderful and intuitive solution for remote working people, make it convenient for all to connect, communicate and share the thing seamlessly with it.

Webex Suite comes with all the high end tools, AI features too in this which provide high performance workflow with great security features too.

Software is convenient for teams collaboration on the projects, its best solution for internal and external communication for official communication.

Allows to even integrate with other third party applications, and its even easy to navigate too. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

The dashboard of the software is quite overwhelming and misbehaves sometimes due to some bugs and glitches in it. Review collected by and hosted on G2.com.

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