The G2 on ConnectWise Automate

ConnectWise Automate Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the effective monitoring and alerting system that enhances ticket management and client support. (2 mentions)

Users appreciate the comprehensive monitoring capabilities of ConnectWise Automate, providing timely alerts for issues and ticket management. (2 mentions)

Users find the ease of implementation and daily use of ConnectWise Automate to be very beneficial. (1 mentions)

Users value the excellent customer support of ConnectWise Automate, making daily use and agent addition easy. (1 mentions)

Users praise the ease of deployment with ConnectWise Automate, enhancing remote capabilities to meet customer needs effectively. (1 mentions)

Users struggle with feature issues, particularly managing repetitive alerts and difficulties in reconnection after machine check-ins. (2 mentions)

Users experience delays in the reinstallation of agents, which can hinder their workflow and productivity. (1 mentions)

Users report intermittent connection issues that disrupt their workflow and lead to frustration with ConnectWise Automate. (1 mentions)

Top Pros or Advantages of ConnectWise Automate

1. Alerts

Users appreciate the effective monitoring and alerting system that enhances ticket management and client support.

See 2 mentions

See Related User Reviews

CT

Crystal T.

Mid-Market (51-1000 emp.)

3.5/5

"Sometimes it can overwhelm you"

What do you like about ConnectWise Automate?

I love how it monitors everything on a client's site and send alerts when something is wrong.

AC

Anjuman C.

Small-Business (50 or fewer emp.)

5.0/5

"Ticketing system made easy"

What do you like about ConnectWise Automate?

It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and aler

2. Monitoring

Users appreciate the comprehensive monitoring capabilities of ConnectWise Automate, providing timely alerts for issues and ticket management.

See 2 mentions

See Related User Reviews

CT

Crystal T.

Mid-Market (51-1000 emp.)

3.5/5

"Sometimes it can overwhelm you"

What do you like about ConnectWise Automate?

I love how it monitors everything on a client's site and send alerts when something is wrong.

AC

Anjuman C.

Small-Business (50 or fewer emp.)

5.0/5

"Ticketing system made easy"

What do you like about ConnectWise Automate?

It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and aler

3. Asset Management

Users find the ease of implementation and daily use of ConnectWise Automate to be very beneficial.

See 1 mentions

See Related User Reviews

HQ

Harry Q.

Small-Business (50 or fewer emp.)

5.0/5

"Very Helpful"

What do you like about ConnectWise Automate?

Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported.

4. Customer Support

Users value the excellent customer support of ConnectWise Automate, making daily use and agent addition easy.

See 1 mentions

See Related User Reviews

HQ

Harry Q.

Small-Business (50 or fewer emp.)

5.0/5

"Very Helpful"

What do you like about ConnectWise Automate?

Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported.

5. Deployment Ease

Users praise the ease of deployment with ConnectWise Automate, enhancing remote capabilities to meet customer needs effectively.

See 1 mentions

See Related User Reviews

ME

maylasia e.

Mid-Market (51-1000 emp.)

5.0/5

"Automate is the goto for any MSP looking for a powerful workstation management solution"

What do you like about ConnectWise Automate?

the ease of deployment and the remote capapiblites to meet customer needs

Top Cons or Disadvantages of ConnectWise Automate

1. Feature Issues

Users struggle with feature issues, particularly managing repetitive alerts and difficulties in reconnection after machine check-ins.

See 2 mentions

See Related User Reviews

ME

maylasia e.

Mid-Market (51-1000 emp.)

5.0/5

"Automate is the goto for any MSP looking for a powerful workstation management solution"

What do you dislike about ConnectWise Automate?

When a machine has not checked in it can be a challenge getting the software to work again

CT

Crystal T.

Mid-Market (51-1000 emp.)

3.5/5

"Sometimes it can overwhelm you"

What do you dislike about ConnectWise Automate?

But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same aler

2. Agent Reliability

Users experience delays in the reinstallation of agents, which can hinder their workflow and productivity.

See 1 mentions

See Related User Reviews

HQ

Harry Q.

Small-Business (50 or fewer emp.)

5.0/5

"Very Helpful"

What do you dislike about ConnectWise Automate?

Takes a while to reinstall agents sometimes.

3. Connection Issues

Users report intermittent connection issues that disrupt their workflow and lead to frustration with ConnectWise Automate.

See 1 mentions

See Related User Reviews

AC

Anjuman C.

Small-Business (50 or fewer emp.)

5.0/5

"Ticketing system made easy"

What do you dislike about ConnectWise Automate?

Connection issues being intermittent or site being down.

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CT

Crystal T.

Network and Compliance Services

Mid-Market (51-1000 emp.)

8/15/2024

"Sometimes it can overwhelm you"

3.5/5

What do you like best about ConnectWise Automate?

I love how it monitors everything on a client's site and send alerts when something is wrong. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same alerts over and over. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

CWA keeps us proactive in protecting and being aware of disruptions, with hardware or within the network at our clients' site. Being able to monitor and get alerts of servers not having enough space, batteries or a UPS needing to be changed out, to Temp sensors letting us know a server room is becoming too warm we are on it before the customer feels any pain. Review collected by and hosted on G2.com.

HQ

Harry Q.

Junior IT Support Technician

Small-Business (50 or fewer emp.)

12/20/2024

"Very Helpful"

5/5

What do you like best about ConnectWise Automate?

Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Takes a while to reinstall agents sometimes. Review collected by and hosted on G2.com.

AC

Anjuman C.

IT Technician

Information Technology and Services

Small-Business (50 or fewer emp.)

10/4/2024

"Ticketing system made easy"

5/5

What do you like best about ConnectWise Automate?

It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Connection issues being intermittent or site being down. Review collected by and hosted on G2.com.

ME

maylasia e.

Network Engineer

Mid-Market (51-1000 emp.)

8/15/2024

"Automate is the goto for any MSP looking for a powerful workstation management solution"

5/5

What do you like best about ConnectWise Automate?

the ease of deployment and the remote capapiblites to meet customer needs Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

When a machine has not checked in it can be a challenge getting the software to work again Review collected by and hosted on G2.com.

ST

Steven T.

Solutions Architect

Small-Business (50 or fewer emp.)

4/10/2024

"Great product, but became stagnant"

3/5

What do you like best about ConnectWise Automate?

The creenconnect intergration was amazing and the patching, while a little clunky worked great Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

My biggest issue the the difficulty in scripting and the lack of updates from Coonectwise. It felt like a dying software. Review collected by and hosted on G2.com.

TW

Tyson W.

Mid-Market (51-1000 emp.)

7/13/2023

"Great RMM for both Internal IT and MSP"

5/5

What do you like best about ConnectWise Automate?

Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate. Review collected by and hosted on G2.com.

BK

Benjamin K.

Manager of Systems Engineering

Small-Business (50 or fewer emp.)

5/12/2023

"Automation for MSP Success"

4.5/5

What do you like best about ConnectWise Automate?

Utilizing Automate is a skys limit sort of software. If you have on staff scripters or developers, it can make that even better. If you can think of it automate can do it. We've utilized it to be able to fully setup a new machine from scratch for a particular client. Have it running general maintenance tasks and then billing for it. We are able to catch many critical issues earlier and before the client even notices which is a win. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

There is always the question looming if CW is going to do away with Automate and force everyone over to the more expensive CW RMM (Continuum NOC) version of their remote management platform. Automate has a steep learning curve beyond the surface-level inputs. You must know how to utilize various windows script languages and coding languages to really leverage all its features. If you don't know how there are companies that sell block time to setup things for you, at a cost $$. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

Giving us a way to manage and operate many endpoints with fewer staff than you would most likely need. At a little over 4000 agents out in the world, it makes our jobs much more accessible. A way to remote in, run backdoor tasks without the client knowing for cleanup and fixing GPO issues. Really its filling a void N-Able left with their atrocious software. Review collected by and hosted on G2.com.

CB

Chris B.

IT Services Manager

Small-Business (50 or fewer emp.)

10/30/2023

"Best RMM tool out there"

5/5

What do you like best about ConnectWise Automate?

Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate somay things. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

New feature development is slow woudl like to see more in this area. Review collected by and hosted on G2.com.

UC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

1/15/2024

"ConnectWise"

5/5

What do you like best about ConnectWise Automate?

It's truly automate system for IT mamagement Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

So far i don't have any complaints about this product Review collected by and hosted on G2.com.

WM

William M.

Helpdesk Manager

Small-Business (50 or fewer emp.)

1/17/2023

"Automate Automates"

4.5/5

What do you like best about ConnectWise Automate?

It does what it says. Its an RMM tool that not only gives a solid overview of network health and executive summaries but lets you drill deep into each device to solve problems and plan for the future. The scripting and search functionality allow you to manage systems without needing to waste time logging in and doing everything by hand. It does what it says on the box. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

The learning curve is a bit steep and there's some functionality on the client version that isn't available on the web version, so I end up having both versions up at a time to do everything I need to do. Review collected by and hosted on G2.com.