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ConnectWise SIEM Reviews & Product Details

ConnectWise SIEM Product Details

Designed for MPS, ConnectWise SIEM is a cutting-edge platform that harnesses the power of advanced security information and event management (SIEM) to provide unparalleled visibility and protection for businesses. With its robust multi-tenancy capabilities, ConnectWise SIEM allows IT Service Providers to efficiently manage security operations across multiple clients or departments from a single interface. By seamlessly integrating with the ConnectWise Security Operations Center (SOC), this platform enables users to leverage expert insights and resources to proactively detect and respond to security threats, ensuring comprehensive protection and peace of mind for businesses of all sizes. The core features of ConnectWise SIEM include: 1. Real-time Threat Detection: ConnectWise SIEM continuously monitors network activity to detect and alert on potential security threats in real-time. 2. Log Management: The platform collects, normalizes, and analyzes log data from various sources to provide a comprehensive view of the organization's security posture. 3. Incident Response: ConnectWise SIEM facilitates rapid incident response by providing automated workflows and playbooks for handling security incidents effectively. 4. Compliance Reporting: The platform helps organizations meet regulatory compliance requirements by generating reports and audits to demonstrate adherence to security standards. 5. Threat Intelligence Integration: ConnectWise SIEM integrates with threat intelligence feeds to enhance threat detection capabilities and stay ahead of emerging cyber threats. 6. Multi-Tenancy Support: The platform offers multi-tenancy support, allowing Managed Service Providers (MSPs) to manage security operations for multiple clients from a single interface. 7. ConnectWise SOC Integration: ConnectWise SIEM seamlessly integrates with the ConnectWise Security Operations Center (SOC) to leverage expert insights and resources for enhanced security monitoring and response.

Seller

ConnectWise

Discussions

ConnectWise SIEM Community

Product Description

IT solution providers are the first—and often only—line of defense for every kind of business in every part of the world. Whether managing mom-and-pop businesses or high-profile clients, providing preventive security measures is a must-have in today’s cybersecurity landscape. Security information and event management (SIEM) solutions offer an additional layer of security for your clients; however, most SIEM solutions are routinely difficult to manage, expensive to deploy, and require a significant amount of in-house cybersecurity expertise. ConnectWise SIEM offers a powerful alternative to expand your security perspective to both prevention and detection. The solution includes comprehensive, flexible SIEM software that streamlines safety and security across your network without additional full-time employee costs or complicated implementations.

Overview by

Rick Salmon (Senior Digital Marketing Manager at ConnectWise)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

12 months

View More Pricing Information

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ConnectWise SIEM Media

ConnectWise SIEM Demo - ConnectWise SIEM

ConnectWise SIEM provides comprehensive security monitoring, threat detection, and incident response capabilities to organizations of all sizes.

The ConnectWise SIEM Hero Report provides a comprehensive overview of the organization's security posture and highlights key insights to help stakeholders understand the current state of their cybersecurity defenses.

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AM

Ajinkya M.

System Security Engineer

Enterprise (> 1000 emp.)

1/10/2024

"Best in Class Cyber Protection Tool"

4.5/5

What do you like best about ConnectWise SIEM?

In addition to providing SOC services and endpoint administration and monitoring, Connectwise has put in countless hours to develop a solid solution. Security information and event management (SIEM) solutions provide us with an extra degree of protection, but the majority of SIEM solutions are expensive to implement, frequently hard to operate, and demand a high level of in-house cybersecurity knowledge.

An effective substitute to broaden your security perspective to include both prevention and detection is ConnectWise SIEM. Comprehensive and adaptable SIEM software is part of the solution, which simplifies network safety and security without requiring costly full-time staffing or challenging installs. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

There is nothing to dislike about this tool, but the support for it can be made much more efficient Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/14/2023

"Great drive down the field, fumble on the 5 yard line."

2.5/5

What do you like best about ConnectWise SIEM?

Support has been extremely helpful in resolving issues in a timely manner. They are effective and responsive with appropriate solutions.

The number of integrations with 3rd party products is encouraging.

The application can ingest a great deal of data and recall it with decent performance capabilities.

IDS sensors are generally resilient and function well when setup properly.

The SIEM agent installs and uninstalls without a restart and is generally unobtrusive in its default configuration. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

The solution is not quite there for MSP use, especially in terms of global control of parameters for items that can affect all organizations, such as alerts/event notifications.

There are only 3 access levels to the portal – providing limited granularity and control of changes. This applies to MSP and Client access to the platform.

Users are tied to object permissions, making shared administration of the platform difficult at best. This causes service problems when administrators leave the provider as well. Features around integrations with ticketing systems are lacking.

Building, generating, and delivering reports can be a hassle.

No ability to easily export log data.

The interface is well organized, but it is difficult for new individuals to navigate without training.

Documentation is wide in breadth, but training on how to use the product is seemingly non-existent.

The slack channel was removed and not replaced with some other chat function.

Creating Perchybana KLC statements can be cumbersome.

The Shared Marketplace collections are somewhat difficult to navigate. Creating custom event notifications is not very intuitive.

Finding evidence related to a support incident is cumbersome at times.

The IDS sensors can be a pain to setup for the uninitiated and the status of those can be difficult to track and maintain when there are 100s to monitor.

Unresolved alerts won’t re-trigger a ticket.

The ConnectWise integration page is slow to load for us. Review collected by and hosted on G2.com.

What problems is ConnectWise SIEM solving and how is that benefiting you?

I don't consider SIEM to be a front-line security solution for combating security related incidents, but it is a very helpful tool for collecting log evidence and alerting us to potential problems. I'd love to see more integrations with other solutions in terms of alerting and ticketing control. A basis for the platform is sharing intelligence with the security community but when other, outside groups need get into logs and examine the trail of breadcrumbs. I think the security posture is largely limited to Windows Platform in some ways, which works well for Windows OS oriented businesses, but it makes me wonder about other things and how that plays into the over-all paradigm of a business's complete security posture. Review collected by and hosted on G2.com.

RD

Richard D.

Mid-Market (51-1000 emp.)

9/29/2023

"Improving productivity in datasec"

4/5

What do you like best about ConnectWise SIEM?

Multiple tabs helps with multitasking and being able to reference past tickets in going about work. The search function work and is useful to when looking up past tickets. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

Keeping configurations, as in devices, software, BDR and hosting solutions, organized is somewhat lacking. We have to use 3rd party sync for a better and more intuitive layout. Still, in a pinch, what ConnectWise offers is helpful. Review collected by and hosted on G2.com.

PB

Pankaj B.

Lead Staff Engineer - IT (Product Manager)

Enterprise (> 1000 emp.)

1/6/2024

"Another big fish in a pond"

3.5/5

What do you like best about ConnectWise SIEM?

We have tried this tool as our security tools to manage and have a real time threat protection in the environment. It has few first in segment features which helps admins to block outside attacks. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

It is good and beneficial for small size organizations which does not want to actively participate in regular monitoring of cybersecurity threats. Review collected by and hosted on G2.com.

GG

Garrett G.

Small-Business (50 or fewer emp.)

9/12/2023

"Best and Favorite Security Tool!"

4.5/5

What do you like best about ConnectWise SIEM?

The most helpful thing I've found since using CW SIEM is the dashboard views that it provides. At a glance, you can see everything one would need in order to respond to threats in a timely fashion or investigate potential threats. 5 Stars for ease of use! Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

While it's much more difficult to find a flaw, the only thing that comes to mind is the difficulty one can have at times when searching through logs. Some of the filters are a bit hard to navigate when using the Discover portion of PerchyBana. Review collected by and hosted on G2.com.

KJ

Krishna J.

Modern Workplace Engineer - Level 2

Mid-Market (51-1000 emp.)

12/10/2023

"Best tool for monitoring and reports"

4.5/5

What do you like best about ConnectWise SIEM?

ConnectWise SIEM is best tool for monitoring and creating automations and reports for our customers. Their support team is also great and is very responsive. We never had a disappointment with the support. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

There is nothing to dislike about the tool the only thing I would recommend is their dashboard could be better. Review collected by and hosted on G2.com.

KJ

Krishna J.

System Admin

Mid-Market (51-1000 emp.)

11/10/2023

"Connectwise SIEM is great to use"

4.5/5

What do you like best about ConnectWise SIEM?

The ease at which you can use the features by creating automation. Patching automation can be done. Easily we can access the servers and also get detailed reports. The NOC support team is fantastic. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

Sometimes it can take some time while logging in. Review collected by and hosted on G2.com.

AJ

Abhishek Kumar J.

L-3 Azure Architect

Small-Business (50 or fewer emp.)

9/14/2023

"Connectwise SIEM review"

5/5

What do you like best about ConnectWise SIEM?

user friendly dashboard

patching automations

servers details at one page

ease of accessing servers

detailed reporting

integration with other ticketing tools

NOC support Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

sometime the dashboard behaves sluggish

logmein is also sometime slow Review collected by and hosted on G2.com.

AJ

Abhishek J.

Mid-Market (51-1000 emp.)

9/13/2023

"Connectwise review"

5/5

What do you like best about ConnectWise SIEM?

Report feature of connectiwise, their support & response time, userfirendly dashboard, security & process moniroting in detail, event monitoring and error detection. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

sometime it is slow while connecting with the machines through LogmeIn. Review collected by and hosted on G2.com.

AH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

9/12/2023

"An easy, delightful product that makes IT lives easier."

5/5

What do you like best about ConnectWise SIEM?

ConnectWise SIEM makes our lives in IT easier by simplifying the processes needed to do our job efficiently. As I'm sure most know, IT is no easy job. Anything that can cut down on bloat and needless complication is a huge win. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise SIEM?

I haven't come across much to dislike in ConnectWise SIEM. The bugs have been minimal and everything has just worked for us. Review collected by and hosted on G2.com.