Configure One Cloud Reviews & Product Details

It handles complex, customizable products with dynamic rules and constraints. It generates real time accurate quotes based on customer selections. It connects well with CRM,ERP platforms. Review collected by and hosted on G2.com.

This software is a little difficult to learn for the new users. It requires set up complex product configurations efficiently. Its pricing may be a bit high for small business. Review collected by and hosted on G2.com.

Its user friendly capabilities and it makes my work easier Review collected by and hosted on G2.com.

It’s a bit slow sometimes but works perfectly most of the times Review collected by and hosted on G2.com.

The configurator is good from a UX experieince. The admin console is ok with searchable sections to find what you are looking for. I like that it has AutoCad output capabilities; however we have not taken it to this extreme yet. Would be valuable if we did. Review collected by and hosted on G2.com.

Customer Service is TERRIBLE! Typical case closure takes them 5-8 months to close out cases. I logged a case, via helpcenter, with them 8 days ago and have not even heard an initial response from them. We pay software maintenance on their product and are entitled by SLA's for an answer. It was a techincal question about solving a business decision. Our company SME that handles configure one says the same thing and agrees that it takes too long to get support.

That brings me up to the second issue. C1 product documentation is okay for their core product, however the complementing products such as Salesforce Connect and Web services are poorly documented. Documentation is hidden behind an authenticated login and not exposed. It is frustrating when companies are so possessive of their documentation. If google search engines could crawl their documentation, I could search and find related and relative content easier.

Web Services API is too limited. We want ability to do so much more like cloning quotes, reparent and manipulate repetative tasks to make the UX better for the user. The Web Services API has only a handful of methods like GetQuote. This severely limits our capabilities of where we want the UX to go. GraphQL was just released but is in it's infancy and sounds like will take years to mature to where we need it, if ever.

Pricing quotes are based on a discount schedule. We are cost pluys and the quote software does not allow for that. We take cost and divide by divisor to determine sell price.

CSS/UX is terrible. Looks archaic like an old windows application. Come on, a little HTML5 would polish it up nicely. The Developers need to make this appear more modern like a good HTML5 website. Simple aligning of fields, centering of rows would be nice. Review collected by and hosted on G2.com.

We worked on an integration project with C1 and Made2Manage (M2M). Our company Schroth Systems connected the M2M ERP to Configure one using the API. Technical support was great and easy to work with Review collected by and hosted on G2.com.

Nothing in particular, it seemed easy to use... Review collected by and hosted on G2.com.

This is logic based programming. I am a logical person therefore this type of programming makes more sense to me than traditional programming. This is easily one my favorite things about configure one. Review collected by and hosted on G2.com.

Some things are more complicated to do than they should be. For example when you are writing logic you have to name the input every time you have a different value even though the input is still the same. This makes some logic lines much longer than they need to be and takes alot longer to write. Review collected by and hosted on G2.com.

The flexibility of options they offer and the CAD modeling.

We have been able to automate the truck design in our engineering department.

This has allowed us tomore effeciantly use our engineering department.

We can also use the virtualization to assist production with understanding the customers intentions.

Very easy to use and almost overwelming all the options it presents to the user Review collected by and hosted on G2.com.

Configurations can take awhile to complete at times.

When the CAD model fails to generate you can't get the configuration to complete. Review collected by and hosted on G2.com.

Configure One is easy to use, even at the beginner level. Their out-of-the-box solution includes a lot of functionality that users can take advantage of to personalize their tools. They have a knowledgeable, friendly support staff that is attentive and helpful. Review collected by and hosted on G2.com.

If you are an advanced admin user, it would be nice to have the option to manually enter your own code for logic related programming, rather than having to use the step by step drop down fields to select inputs, operations, values, etc. Review collected by and hosted on G2.com.

We were able to use our existing 3D model site. The cost of integration was low and it took less than two weeks. That's fast. Review collected by and hosted on G2.com.

The SAP integration was not as smooth because of weak technical support on the network side. Review collected by and hosted on G2.com.

Ability to set up complex configurations Review collected by and hosted on G2.com.

Catalog price does not align with quote price for non-configuration items (standard items), for example volume based discounts are not calculated so the price calculated in the catalog is different than the price in the quote application. This is because the quote is associated with a customer whereas the catalog could be for any customer. It is very confusing to the user who is a Distributor/Partner, they just want to see the correct price. The configuration products visibility can be secured; however, standard items cannot be hidden (for example, availablility between diffrent regions or markets). Review collected by and hosted on G2.com.

Configure One is simple and straight forward but has the versatility to make a robust CPQ platform and a valuable sales and quoting tool. The ease of implementation, as well as the continued support, makes all the difference. It's worth mentioning that the training administrators will receive is worth the money for the hands-on and comprehensive experience that the administrators will get. Review collected by and hosted on G2.com.

The service tends to be pricy, but really you are paying for very good customer service. On average the consultants, billable hours are fair, but it is excessive to expect customers to pay for a mear 10-minute conference call. Review collected by and hosted on G2.com.