The G2 on Coveo

Coveo Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Coveo, as it works seamlessly after configuration with robust search capabilities. (38 mentions)

Users value the search efficiency of Coveo, praising its fast and accurate content retrieval from diverse sources. (33 mentions)

Users value Coveo for its powerful search and personalization capabilities, enhancing their digital customer experience effortlessly. (26 mentions)

Users value the fast and powerful search functionality of Coveo, enabling quick access to relevant content effortlessly. (26 mentions)

Users value the ease of use and customization of Coveo, enhancing their search experiences significantly. (23 mentions)

Users commend the quick and efficient customer support which enhances their experience and helps with integration. (22 mentions)

Users find the difficult learning curve of Coveo challenging, often requiring significant time and resources to master. (13 mentions)

Users face a steep learning curve with Coveo, requiring time and effort to navigate its features effectively. (13 mentions)

Users find a high learning curve with Coveo, struggling to fully utilize its features and updates effectively. (10 mentions)

Users face a learning difficulty with Coveo, experiencing challenges navigating its admin platform and features. (10 mentions)

Users experience search functionality issues due to slow indexing, making it challenging to find new items quickly. (10 mentions)

Users find the search functionality lacking, particularly missing a straightforward semantic search feature for ease of access. (9 mentions)

Users find Coveo to be expensive, especially for configuration changes and inflexible pricing for smaller teams. (8 mentions)

Top Pros or Advantages of Coveo

1. Ease of Use

Users appreciate the ease of use of Coveo, as it works seamlessly after configuration with robust search capabilities.

See 38 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Coveo is a powerful platform for CX & DX success."

What do you like about Coveo?

Coveo is a powerful search and personalization tool that is the engine powering our Digital Customer Experience. After configuration, the platform it

Verified User

Enterprise (> 1000 emp.)

1.0/5

"Coveo pricing model is not practical - Budget nightmares"

What do you like about Coveo?

The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmente

2. Search Efficiency

Users value the search efficiency of Coveo, praising its fast and accurate content retrieval from diverse sources.

See 33 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Coveo is a powerful platform for CX & DX success."

What do you like about Coveo?

Coveo is a powerful search and personalization tool that is the engine powering our Digital Customer Experience. After configuration, the platform it

Verified User

Enterprise (> 1000 emp.)

1.0/5

"Coveo pricing model is not practical - Budget nightmares"

What do you like about Coveo?

The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmente

3. Experience

Users value Coveo for its powerful search and personalization capabilities, enhancing their digital customer experience effortlessly.

See 26 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Coveo is a powerful platform for CX & DX success."

What do you like about Coveo?

Coveo is a powerful search and personalization tool that is the engine powering our Digital Customer Experience. After configuration, the platform it

Neil W.

Enterprise (> 1000 emp.)

5.0/5

"Best Search Platform"

What do you like about Coveo?

Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizabl

4. Search Functionality

Users value the fast and powerful search functionality of Coveo, enabling quick access to relevant content effortlessly.

See 26 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Coveo is a powerful platform for CX & DX success."

What do you like about Coveo?

Coveo is a powerful search and personalization tool that is the engine powering our Digital Customer Experience. After configuration, the platform it

Verified User

Enterprise (> 1000 emp.)

1.0/5

"Coveo pricing model is not practical - Budget nightmares"

What do you like about Coveo?

The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmente

5. Helpful

Users value the ease of use and customization of Coveo, enhancing their search experiences significantly.

See 23 mentions

See Related User Reviews

Neil W.

Enterprise (> 1000 emp.)

5.0/5

"Best Search Platform"

What do you like about Coveo?

Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizabl

John N.

Mid-Market (51-1000 emp.)

5.0/5

"Best customer support"

What do you like about Coveo?

Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personali

6. Customer Support

Users commend the quick and efficient customer support which enhances their experience and helps with integration.

See 22 mentions

See Related User Reviews

Sandeep V.

Enterprise (> 1000 emp.)

4.5/5

"Coveo - Amazing Enterprise Search Solution"

What do you like about Coveo?

The best features of Coveo are 1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for any

Raj C.

Mid-Market (51-1000 emp.)

4.0/5

"Smart and reliable search experience with Coveo"

What do you like about Coveo?

As a QA Engineer at intalk.io, I find Coveo very reliable for delivering accurate and relevant search results. The platform's AI-driven recommendation

Top Cons or Disadvantages of Coveo

1. Difficult Learning

Users find the difficult learning curve of Coveo challenging, often requiring significant time and resources to master.

See 13 mentions

See Related User Reviews

Daniel L.

Enterprise (> 1000 emp.)

5.0/5

"Very Good Experience"

What do you dislike about Coveo?

Might be usefull to have more code sample to improve the search interface.

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Coveo Offers Functionality to Customize"

What do you dislike about Coveo?

It takes time to understand all of the possible customization options and to figure what to prioritize.

2. Learning Curve

Users face a steep learning curve with Coveo, requiring time and effort to navigate its features effectively.

See 13 mentions

See Related User Reviews

Neil W.

Enterprise (> 1000 emp.)

5.0/5

"Best Search Platform"

What do you dislike about Coveo?

Many new feature releases and updates requires a lot of time and effort to keep up.

Lovely R.

Enterprise (> 1000 emp.)

5.0/5

"Best Search Service Provider for Support and Marketing"

What do you dislike about Coveo?

Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp i

3. High Learning Curve

Users find a high learning curve with Coveo, struggling to fully utilize its features and updates effectively.

See 10 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Transparent and technically proficient"

What do you dislike about Coveo?

Version control for the configuration is barely supported and hard to use. Ideally, snapshots should be integrated/available in git.

Neil W.

Enterprise (> 1000 emp.)

5.0/5

"Best Search Platform"

What do you dislike about Coveo?

Many new feature releases and updates requires a lot of time and effort to keep up.

4. Learning Difficulty

Users face a learning difficulty with Coveo, experiencing challenges navigating its admin platform and features.

See 10 mentions

See Related User Reviews

Neil W.

Enterprise (> 1000 emp.)

5.0/5

"Best Search Platform"

What do you dislike about Coveo?

Many new feature releases and updates requires a lot of time and effort to keep up.

Lovely R.

Enterprise (> 1000 emp.)

5.0/5

"Best Search Service Provider for Support and Marketing"

What do you dislike about Coveo?

Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp i

5. Search Functionality Issues

Users experience search functionality issues due to slow indexing, making it challenging to find new items quickly.

See 10 mentions

See Related User Reviews

Sandeep V.

Enterprise (> 1000 emp.)

4.5/5

"Coveo - Amazing Enterprise Search Solution"

What do you dislike about Coveo?

At times, searching through online documentation is quite painful, but this is not a blocker, as the Coveo support team is excellent and helps you pro

Daniel L.

Enterprise (> 1000 emp.)

5.0/5

"Very Good Experience"

What do you dislike about Coveo?

Might be usefull to have more code sample to improve the search interface.

6. Search Functionality

Users find the search functionality lacking, particularly missing a straightforward semantic search feature for ease of access.

See 9 mentions

See Related User Reviews

Sandeep V.

Enterprise (> 1000 emp.)

4.5/5

"Coveo - Amazing Enterprise Search Solution"

What do you dislike about Coveo?

At times, searching through online documentation is quite painful, but this is not a blocker, as the Coveo support team is excellent and helps you pro

Daniel L.

Enterprise (> 1000 emp.)

5.0/5

"Very Good Experience"

What do you dislike about Coveo?

Might be usefull to have more code sample to improve the search interface.

7. Expensive

Users find Coveo to be expensive, especially for configuration changes and inflexible pricing for smaller teams.

See 8 mentions

See Related User Reviews

Kumar S.

Enterprise (> 1000 emp.)

5.0/5

"AI-Powered Enterprise Grade SaaS Search Platform"

What do you dislike about Coveo?

If I’m being really nitpicky, the pricing can sometimes be a bit high for small-scale customers. Not sure - if it would be feasible to have a tier

Verified User

Enterprise (> 1000 emp.)

1.0/5

"Coveo pricing model is not practical - Budget nightmares"

What do you dislike about Coveo?

Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vagu

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Miguel L.

Communication Manager

Mid-Market (51-1000 emp.)

10/27/2025

"Coveo: Unmatched AI Search and Productivity Across Channels"

4.5/5

What do you like best about Coveo?

First, I like that Coveo works in different channels and makes it easy to enhance customer and employee experience.

It greatly improves customer self-service thanks to ease of searching, getting custom results and recommendations.

It supports customization and comes with amazing AI capabilities.

The tool also boosts employee productivity as it unified data and provides a single source for data access and no need for tiresome searches. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Coveo is simply amazing with no issues to complain about. It is the best. Review collected by and hosted on G2.com.

Cora-Lynne L.

Senior Manager

Enterprise (> 1000 emp.)

5/14/2024

"Huge business benefits in increased Self Service Success rates and reduced Time to Resolve"

5/5

What do you like best about Coveo?

We have implemented CRGA in our customer hub, Salesforce insight panel and some of our products. We see increased case deflection and ability to self service for our customers and decreased time to resolve and increased first contact fix for our Techs. We see under 7% of customers who search first them move on to open a ticket. Because of this we implemented case assist and added CGRA to case assist to meet customers who were not searching and possibly help them find an answer faster then opening a case. This has been very successful and we look forward to future continued partnership and success with Coveo.

Additionally I love how easily the dashboards you can create with in the interface help you measure success and show ROI. You can also gather so much data to help you understand your customer, their needs, pain points and effort spent on self service. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

We have implemented Gainsight PX in some of our products and it is not compatible with CRGA yet so the search functionality inside this implementation does not match the far better experience in our other interfaces. We are working with Coveo and Gainsight on possible future enhancements to improve this. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

As our federated search Coveo indexes and makes all of our resources available from one search even though they reside in different systems and locations. Adding CRGA to case assist has brought an immediate generated answer to customers who many not have otherwise self serviced. If this answer does not resolve thier issue they can continue to open a case. This model leads to greater case defelction and higher self service capabilities. Customers do not have to wait on a response if the generated answer resolves thier issue. The insight panel use last year reduced our TTR by 25%, we have just added CRGA to the Insight Panel which can give the techs a generated answer with citations they can even use as an action plan in their cases. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

Thank you for your thoughtful review! We're thrilled to hear how much you appreciate the ease of creating dashboards to measure success and ROI, as well as the comprehensive data insights into your customers' needs and pain points. We understand the challenges you've faced with Salesforce admin access and are continuously working to improve our platform to reduce dependency on IT tickets. It's fantastic to know that our federated search and CRGA features have significantly enhanced your self-service capabilities and reduced your time to resolution by 25%. Your feedback is invaluable, and we're committed to making your experience even better with future updates.

Raj C.

Sr Quality Analyst

Information Technology and Services

Mid-Market (51-1000 emp.)

9/4/2025

"Smart and reliable search experience with Coveo"

4/5

What do you like best about Coveo?

As a QA Engineer at intalk.io, I find Coveo very reliable for delivering accurate and relevant search results. The platform's AI-driven recommendations help improve customer experience, and the integration to find information quickly, which aligns well with our product's goal of improving customer engagement. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Sometimes, the setup and configuration can feel a bit complex for first-time users. The learning curve for customization is slightly steep, and documentation could be more details in certain areas. others than that, overall stability and performance are great. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Before Coveo, finding relevant information across platforms was time-consuming. With Coveo, our team and customers can acceess accurate data instantly, which saves time and improves productivity. It also enhances the customer experience within our product intalk.io by making self-service more efficient. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/18/2025

"Powerful, Personalized Search with Smart AI Insights"

5/5

What do you like best about Coveo?

Coveo combines powerfull search capability with personalization. It is kt about finding information but it is even more about making the search exoerience intuitive and relevant to easch individual. It's AI driven insights help businesses to understand their data in a deeper way, which helps in imoroving decision making and boots effici9ency. Coveo has the good integration with other systems too. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side. Review collected by and hosted on G2.com.

Lovely R.

Senior Software Engineer

Enterprise (> 1000 emp.)

8/8/2023

"Best Search Service Provider for Support and Marketing"

5/5

What do you like best about Coveo?

Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.

But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team! Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo plays a vital role in trimming down the time our agents invest in searching for solutions to address customer issues. Moreover, it aids us in pinpointing which articles should be our next focus and which videos can have a more significant influence on our customers. This all adds up to a smoother customer service experience and more effective content creation. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

Thank you for your thoughtful review. We're glad Coveo has been a valuable tool for your team and appreciate your feedback on the admin platform's learning curve. We’re continually working to improve the user experience and your input helps guide those efforts. Please feel free to reach out if you need further assistance.

Ananda L.

Systems Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

9/4/2025

"AI Supported Apps, Delivering Excellent Content Management, but Very Technical"

4/5

What do you like best about Coveo?

Coveo is a brilliant and AI supported platform, helping users on content management and production efficiency

The integration with AI helps us in tailoring different suggestions and searches and behaviors

We obtain clear feedback and insights on how to interact with content Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Coveo demands technical skills, with high subscription rates

The app requires quality recommendations and expertise Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We use Coveo for delivering quality and reliable product recommendation and content support for digital marketing

We amplify our conversions rate and engagement with customers using the tool

The platform has quality centralized system that collects users behaviors snd this enables decision making

We get personalized search through AI connection Review collected by and hosted on G2.com.

Hemant R.

quality assurance

Mid-Market (51-1000 emp.)

9/5/2025

"Transformed our customer and agent serach experience"

4.5/5

What do you like best about Coveo?

What I like best:

1. True intelligent search & personalization

2. Unifying disparate data silos

3. Powerful out-of-the-box connectors and tools Review collected by and hosted on G2.com.

What do you dislike about Coveo?

What I dislike:

1. High implementation complexity and resource intensity

2. Sleep learning curve for administration Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Enterprise (> 1000 emp.)

8/7/2025

"Excellent for website user behavior"

4/5

What do you like best about Coveo?

I really like all the data available for analytics Review collected by and hosted on G2.com.

What do you dislike about Coveo?

It is a little tricky to understand the faucets and custom parameters Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo is helping solve the challenge of understanding and optimizing internal search behavior across our organization. As a Data Analyst, I rely on Coveo to surface actionable insights from search queries, click-through rates, and content engagement metrics. This allows us to identify gaps in content, improve relevance, and enhance the overall user experience for our internal stakeholders. Review collected by and hosted on G2.com.

Verified User in Consulting

Enterprise (> 1000 emp.)

8/7/2025

"Coveo pricing model is not practical - Budget nightmares"

1/5

What do you like best about Coveo?

The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmented data sources Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vague or outdated, and the admin interface isn’t as intuitive as it should be for a product at this level. Also, indexing delays and lack of true semantic search can frustrate users expecting modern, Google-like behavior.

Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations Review collected by and hosted on G2.com.

Response from Tracy Carson of Coveo

edit

Hi there - I'm here to help. Our team will be happy to spend time with you -- reviewing your implementation and ensuring it's optimized. I recommend connecting with your CSM or Account Manager as soon as possible.