Dutchie Reviews & Product Details

I love the versatility and depth of Dutchie the most. It sometimes feels like there are 2-3 ways to get the same thing done, depending on how you learn, operate, or organize. I love the user interface. It feels clean and easy to navigate. There are 100s of features, yet, I feel like Dutchie narrows your options in certain areas to allow you to better focus on operations pertaining to your store/grow. I have been in the cannabis industry since 2017 and have used several different platforms and Dutchie is far and away the best. Review collected by and hosted on G2.com.

Certain features can be buggy at times and the information from Support is sometimes incorrect. I have received information from Support that was flat out wrong in certain instances. When building discounts sometimes the logic is wrong and Support would say that the Duration of the Discount is the indicator for when competing discounts take precedence, which is incorrect.

The Support is definitely a spot of weakness for Dutchie.

Thankfully we have a great CSM that is very quick to respond, Alexandria Guilfoyle. She helps me assess issues that are solvable and issues that need a Support ticket. She is always very cheerful and helpful and very responsive. Alex is the best! Review collected by and hosted on G2.com.

I am very appreciative of Dutchey's reporting features, such as the master product audit, discount detail reports, and transactions by product actions report, as they significantly simplify investigations and discovery processes for my role. The point of sale flow operates smoothly, which is critical for daily operations. I am also getting ample support from the help center, which is immensely helpful as we prepare to implement DeliStyle. The support from the help center is critical for successfully executing and starting this new feature. Review collected by and hosted on G2.com.

I find the initial setup process with Dutchie to be quite challenging, as it did not export and import data smoothly. This caused significant stress and lack of sleep during the transition. Additionally, I face difficulties with Dutchie's AI feature, which can be hard to navigate despite using the support portal and how-to guides. I also struggle with the challenge of getting product feedback adequately pushed through and escalated for more efficient workflow, specifically relating to Ohio's tier and tenth issues. Furthermore, the system's inability to properly populate the cart for Ohio-specific items and tiers adds to the frustration, as well as the lack of flexibility to create tiered discounts for categories, which could streamline processes and reduce the extensive discount listings. Lastly, the requirement for adjustments during counting audits detracts from efficiency in inventory management. Review collected by and hosted on G2.com.

Customer service always answers the phone. No leaving VM or being forced to use chat. They have wonderful customer service. Ease of use of system - makes sense - is intuitive. Used others - and they aren't. Review collected by and hosted on G2.com.

4/20 issues - overloaded servers, fixed post 4/20. Hopefully ready for next year. Others didn't have issues because not the same load. Not apples to apples comparison. Review collected by and hosted on G2.com.

Dutchie is great because it offers a straightforward method for POS. Review collected by and hosted on G2.com.

the backend of dutchie can be confusing or less straighforward - looking for an allotcated product as an example Review collected by and hosted on G2.com.

Dutchie contains all data of customer and vendors. Review collected by and hosted on G2.com.

Accountants get confused while downloading inventory data. Review collected by and hosted on G2.com.

Dutchie is easy to navigate and has lots of preloaded report templates that are useful among many different departments, which has been very helpful. Also integrates with our accounting software seamlessly Review collected by and hosted on G2.com.

The billing/customer service department still seems a bit overwhelmed (takes some time to get issues/concerns resolved), but I think this is due to the sheer number of requests they must receive on a daily basis. Review collected by and hosted on G2.com.

Decent POS software that is customizable to each state's compliance Review collected by and hosted on G2.com.

Too many options to encompass all the states it operates in - lots of features need to be disabled or taught not to be used in order to remain in compliance. Review collected by and hosted on G2.com.

I like the amount of reports that are available for me to utilize. Review collected by and hosted on G2.com.

I would like some reports for products that have been ordered in our online Dutchie ordering system or see the history of certain products in their orders. Review collected by and hosted on G2.com.

I like that Dutchie has a ton of functionality. Review collected by and hosted on G2.com.

In the same vein, the functionality often works against itself. Review collected by and hosted on G2.com.

It can walk a customer through easy purchasing! It makes things simple and sends requests right to the Dispo. I like that you can also contact your customers quickly if things need to be adjusted! Review collected by and hosted on G2.com.

Nothing! I would not change a thing about the Platform! It works will dispos, making it universal for sales all through the state. I think if it was interchanged things would become confusing Review collected by and hosted on G2.com.