What do you dislike about EverWebinar?
Upon using this software, we ran into many problems including:
- Inability to clone webinars without serious resulting issues, despite a clone button that is featured prominently on all webinars. Upon reporting our errors (duplicate chat messages, emails not being sent to registrants, pop-ups not working, etc.) we were told that we should not have cloned webinars or changed their schedule, as there are known issues with this feature. This is buried in the documentation, and, again, the clone button is on the dashboard of every webinar with no tooltip text or other warnings to the contrary.
- Poor customer service. When emailing about our issues, almost every customer service agent that wrote back included a line about this "being their first week" or "being new" insinuating they would not know much about the platform. It took 10 emails to get the above issue even figured out, and much of that was us manually having to provide information to their team instead of them trying to duplicate the issues. We were then told after another 8 email escalation there was no refund policy or restitution for lost attendees, poor user experience, or the time lost by our team having to manually recreate and re-invite all attendees to 5 events in our webinar series.
- Purposefully difficult account email change and cancellation processes. When navigating our above issues, only the owner of the account (which is a single email) can reach out about issues. As a company, we assigned our financial operations as the account owner for billing tracking, but our Marketing team was working through the issues. In order to get them taken care of we had to go through a manual and convoluted process to change the email address, to then report the issues, and now, during cancellation, are having to track down an old email to find an order ID in order to even begin the cancellation process, which is still manual on the end of Genesis Digital.
In order to understand any of this before purchase, you would need something like this review - which is why I'm writing it. Otherwise, upon purchase, you would be required to read all support documentation to not run into these problems, although some of them (like untrained support and frustrating account alteration processes) are unavoidable.
Overall, buyer beware. If you are looking for a webinar technology that allows you to offer a good user experience for pre-recorded events we have switched and there are other options. Review collected by and hosted on G2.com.