Evly Reviews & Product Details

Evly has really changed how we deal with customer questions. It can answer tracking and delivery queries just from an order or shipment number, and it gets it right most of the time. It’s also clever enough to spot delivery issues and tell customers what to do next, which used to take up a lot of our time. Plus, it pulls live information from our inventory and transport systems, so the answers we give are more accurate and up to date. Review collected by and hosted on G2.com.

It took us a little time to get used to integrating it with our warehouse and transport software, but the evly team was there to help the whole way. After we got through that setup stage everything worked smoothly. Review collected by and hosted on G2.com.

we’re constantly fielding customer questions, whether it’s about delivery updates or clarifying product ingredients. Before we started using Evly, our inbox would be overflowing by the end of each day. Now, Evly automatically handles the majority of these common inquiries, and it does so while maintaining a warm, professional tone that matches our brand’s voice. The setup process was simple, and within just a week, Evly was already managing a significant portion of requests on its own, without needing supervision. Review collected by and hosted on G2.com.

Having more detailed analytics that reveal which product ranges generate the most inquiries would be extremely helpful. Insights like these would allow us to better tailor our support and marketing efforts. Review collected by and hosted on G2.com.

Our team has previously struggled with a tremendous ticket backlog. We would come in every Monday to a mountain of tickets from the weekend. Now, we just plug in Evly to handle the 1st line of responses immediately after they come in. So, our customers finally don’t feel ignored. It also keeps all our channels (email, chat, social) consistent, which used to be a real drag for the team, as we hadn’t had that omnichannel experience before. Review collected by and hosted on G2.com.

We use Evly’s language capabilities constantly now, but when we first rolled it out, some of the replies in less common languages didn’t sound quite right. After a few weeks of feedback, though, the accuracy improved a lot. Review collected by and hosted on G2.com.

I’ve been running support teams for almost a decade, and one of the most frustrating things has always been guessing what’s really behind the flood of tickets. Evly changed that. It provides me with actual insights into recurring issues. For example, thanks to its smart flagging, we could see that 20% of our tickets were related to a confusing onboarding flow, which helped us push product fixes and cut down ticket volumes overall. Review collected by and hosted on G2.com.

Unfortunately, the data dashboard is still in development, so now it’s pretty minimalistic and doesn’t show as many metrics as I would like it to. Review collected by and hosted on G2.com.

Honestly, I was skeptical about “full automation” until we saw it actually work for us. Evly now handles around 85% of all our requests. These primarily include booking changes, cancellations, and some quick refunds without an agent touching them. And the best part is that the direct API connections make it seamless. As the result, our customers get their confirmation instantly, and my team doesn’t even need to intervene. Review collected by and hosted on G2.com.

Nothing to say here, really, as the whole set up of those API connections was on their teams end and went smoothly. Sure, it took some time to train the AI on our brand-specific tone of voice, but that was about it when it came to “drawbacks.” Review collected by and hosted on G2.com.

The best thing about Evly is how much workload it has taken off our shoulders. It automatically tags and classifies incoming tickets with quite impressive accuracy, which means our team doesn’t waste time sorting through requests manually anymore. On top of that, Evly drafts context-based responses that are already about 80–90% accurate. Some agents reported that they only needed to tweak them slightly before sending. So it is REALLY a productivity booster. Review collected by and hosted on G2.com.

Sometimes, for niche queries, the draft needs more editing, but that’s expected with any AI. It keeps learning, and the improvement over time is noticeable. Review collected by and hosted on G2.com.

I guess that the best thing for us was that Evly offered a great omnichannel solution for our support system. Now, we don’t miss any tickets and if the same customer approaches us through different channels, we can just pick up the conversation where it was left off. So, Evly turned out to be very convenient. Review collected by and hosted on G2.com.

There’s really not much to dislike, but initially, setting up all the channels and training our team to use the system took a bit of time. But of course, this would be the case with any new technology. Once everything was in place, though, it became much easier to manage. Review collected by and hosted on G2.com.

The simple set-up was a highlight for our team. The integration itself only took around a week, and Evly was connected to everything we use. I am talking our CRM (we use Zendesk, but I’ve heard they can integrate with other ticketing systems as well) and knowledge base (though note that for Evly we had to create a separate knowledge base with all the instructions). Now it automatically pulls the right info from our articles and customer history, which certainly makes replies more accurate. Review collected by and hosted on G2.com.

Though the technical integration is quick, the whole Evly set up took quite some time. However, for the quality of service we receive, I don’t think this is much of a sacrifice. Review collected by and hosted on G2.com.

I really appreciate how Evly connects our different support channels into one experience. Customers can start on email and continue on live chat, or messenger, and the history is all there. It makes our team look organized, and I’ve noticed that we get much less support-related complaints from our clients. Review collected by and hosted on G2.com.

Honestly, just small things. Sometimes I wish the dashboard looked a bit more modern. Functionality is there though, and that’s what matters most. Review collected by and hosted on G2.com.

To say our support team has been truly enjoying work since we got Evly is an understatement. This tool has increased the efficiency of our support processes by around 30%! Evly’s ability to quickly understand customer requests and surface the right information has cut down the time it takes for agents to resolve tickets from around 2-3 hours to just 30 minutes in total. It also has improved our response time, as now the first replies are delivered in under a minute. Review collected by and hosted on G2.com.

Nothing, to be honest. For us, Evly does everything we need it to do. It has helped us a lot, and their team has been greatly helpful and very receptive to our feedback. Review collected by and hosted on G2.com.