ECW helps in booking appointments for the PT's in the USA with their doctors and has all their documents up to date Review collected by and hosted on G2.com.

The software lags sometimes and logs out automatically. The wait time can be more than what it is now Review collected by and hosted on G2.com.

ease to use, great to implemented, love the features and integration Review collected by and hosted on G2.com.

nothing for now, and could be more friendly Review collected by and hosted on G2.com.

Userfriendly, Easy access for all the information we can have at one place. It is easy for implementing into new practices and also easy to teach to the new people joining, Customer support is really enthusiastic and reachable always, I use this software daily because out practice uses software only for everything. There more than 10 features I like about. Review collected by and hosted on G2.com.

There is nothing to be disliked about eCW Review collected by and hosted on G2.com.

the ease of use. all the intigrations it has. everything all in one package that you would need to run a medical practice. i have used ecw since 2008, and i would recommend to anyone. implementation was streamlined. the customer support is always helpful. our office uses it for scheduling and billing and all aspects that you need in a practice. Review collected by and hosted on G2.com.

trying to move from the exe version to the web version, but that is just my issue, i have used the exe version for so long. Review collected by and hosted on G2.com.

easy navigation, try to stay current with new features Review collected by and hosted on G2.com.

assertiveness is needed with support team to ensure you get a timely resolution Review collected by and hosted on G2.com.

Comprehensive functionality: eClinicalWorks has a nice range of features, including electronic prescribing, patient scheduling, billing, and clinical documentation.

The software has customizable templates that allow providers to improve notation and RX documentation time.

eClinicalWorks is cloud-based, which means that healthcare providers can access patient data from anywhere, at any time, using any device with internet access.

eClinicalWorks includes a patient portal that allows patients to view their medical records, schedule appointments, and communicate with providers.

The software is Meaningful Use certified, meaning it meets certain government standards for the use of electronic health record Review collected by and hosted on G2.com.

eClinicalWorks is expensive, and there is an additional cost as healthcare providers add more features and functionality.

We found the eClinicalWorks user interface to be outdated and difficult to navigate.

We continually find communication issues with customer support to be difficult and can include very long wait times with getting issues resolved.

Migrating data from other EHR systems to eClinicalWorks can be a complicated and time-consuming process. We found some integrations to take many months to complete.

eClinicalWorks requires training to use effectively, and some users report that the training can be insufficient. Review collected by and hosted on G2.com.

eclinicalworks is a very efficient tool since it has multiple functions that help with customer database Review collected by and hosted on G2.com.

at the moment there is no function on the software that I cannot dislike honestly Review collected by and hosted on G2.com.

nothing really, sucks in every way

we made the unfortunate mistake of switching EMR due to cost reasons

believe me, whatever money was saved was subsequently lost many times over in decreased productivity

the fake positive reviews here are amusing Review collected by and hosted on G2.com.

too many to list but

- outdated UI and styling

- no boundaries on buttons so easy to click the wrong stuff

- slow, unresponsive, freezes/hangs up all the time

- so slow I cannot chart during the day seeing pts. I chart in the evening but get frequent server downs. eclinical spends no money on their servers

- clicks take 10-20 seconds

- eclinical has been sued and fined by the federal government for being unreliable after a patient died; so now they're so scared and desperate they will include messages such as:

- (when using templates): "check copied information for completeness"--if eclinical did its job correctly there would be no need for the user to check

- (when prescribing): "check med interactions when severity is major"--is eclinical saying I don't need to check mild or moderate interactions?

- nothing migrated when switching from athena. migrated charts show: nothing. labs didn't migrate. imaging didn't migrate. vaccines did not migrate. total waste of time and money. and eclinical lied all about this.

- nonsensical acronyms. DI=diagnostic imaging. well of course all imaging is diagnostic. TInj=therapeutic injection. what's CDSS? DRTLA? still don't know, or care

- no simple way to quickly identify pt's problems and medications. they're all over the place in different sections and takes multiple clicks.

- so i have to waste 1-2 minutes when a patient comes in b/c I can't tell what their problems are or what they're taking or why they are here unless I look at multiple sections of their chart

- redundant menus. same info and patient demographics displayed over and over in different areas of the screen

- too many clicks. this begins at login screen. type your username, click to continue, generates a new window, type your password.

- clicks generate more windows, up to 5 for one patient (that i have tried). windows cannot be moved or resized

- tasks must be completed within 20 seconds of opening a window, otherwise when saving EMR will claim another user is messing around so the data wasn't saved. which is bs. it'll fail to save and then just lie about another user in the chart. unbelievably dishonest

- this means that if you're prescribing something, you have to X out several times, read labs, then try ordering again

- can't compare/trend lab values unless you X out and click on a different date

- EMR loses pt's info, their meds mysteriously disappear from list. dangerous

- when reordering, EMR drops doses, instructions, etc.

- does not save data correctly so HPI gets lost all the time. happens very frequently

- EMR loses pharmacy requests and outside messages

- no smart search. that's right, in this day and age

- when prescribing, type what you want. then X out. then click medication to specify dosing. the heck?!?

- cannot prescribe two of the same meds (even if different doses) in one encounter

- with each update, EMR loses NDC codes so you can't prescribe meds. thanks!

- default med configuration is incorrect. metformin is set to daily dosing instead of bid

- no prepopulated quantity for topical meds. athena had this

- must type in dx first then meds/labs. no exceptions

- when switching b/w meds/labs/imaging, dx defaults to whatever is #1. if you need to fix the dx, order needs to be deleted then reordered under correct dx. no drag and drop.

- med interaction takes too long and checks everything against everything that was ever prescribed. even if nothing was prescribed in current encounter

- if you want do telehealth, search pt. click name. click "hub". click "new encounter." click "virtual visit." click "open progress note." then you can type.

- support is horrible. enjoy an indian tech with incomprehensible accent

- if you're an MD let me tell you: RUN!!!!!!! Review collected by and hosted on G2.com.

What I like best about eClinicalWorks is that it is easy to note down patient history, chief complaints, and family history, as well as physician notes electronically. Review collected by and hosted on G2.com.

What I most dislike about eClinicalWorks is that it can be difficult to add in other providers that the patient is seeing, and it can be difficult to pull up tests that were completed at other clinics or labs. Review collected by and hosted on G2.com.

It isn't very impressive at best. It is clunky and difficult to navigate. Outdated for the times. Review collected by and hosted on G2.com.

NO Customer service. You can't get a live person to help you. EVERYTHING has to go through the online portal, including help requests, but if there is a dispute, they suddenly do not want to acknowledge those tickets. Canceling providers is a nightmare. I've paid for providers for well over a year because they would not remove them, and getting your money back won't happen without a lawsuit (which we will be filing). They threaten to shut your access off if you don't continue to pay for providers/services you aren't using but fail to remove them timely. Unless you are prepared to have a dedicated person to monitor this account and all change orders, save your money and the headaches. Go to a proven system like Athena Healthcare, Cerner, GE Centricity, or NextGen. This software needs upgrading since it is not intuitive. It is clunky and cumbersome, but the lack of support gives it a "1" rating for me. Review collected by and hosted on G2.com.