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Eclipse AI Reviews & Product Details

Eclipse AI Product Details

Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention.

Seller

Eclipse AI

Discussions

Eclipse AI Community

Languages Supported

English

Product Description

Eclipse AI is a plug n play tool that helps businesses understand the needs of their customers and respond with the right actions.

Overview by

Saad Irfani

Pricing

Pricing provided by Eclipse AI.

Free

1 Users Per Month

Professional Package (First 30 Days for Free)

$142.00

5 Users Per Month

View More Pricing Information

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Eclipse AI Media

Eclipse AI is a generative AI platform omnichannel voice of customer, analyses it and provides measurable improvement actions to boost performance. This means your team doesn't have to do any manual work.

Eclipse AI Demo - AI generated actionable intelligence to predict and prevent customer churn

Eclipse AI uses real-time voice-of-customer data and millions of external data points to generate risk mitigations to drive performance

Eclipse AI Demo - Real-time dashboards - Online Reviews

Uncover real-time trends and patterns that predict churn

Eclipse AI Demo - AI generated leading indicator KPIs to reduce churn

AI-generated leading indicator KPIs that drive performance

Eclipse AI Demo - Real-time dashboards - Surveys

Uncover real-time trends and patterns that predict churn

Eclipse AI Demo - Real-time dashboards - Conversations

Decode conversations (audio + video) in real-time to uncover improvement opportunities

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UZ

Umar Z.

Marketing

Small-Business (50 or fewer emp.)

6/5/2024

"Great tool to unify and analyse Voice of Customer Data"

5/5

What do you like best about Eclipse AI?

Eclipse AI helps unify our customer data from different channels (calls, reviews, surveys) to give us the big picture, and help us understand our customers better. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

We just started using the tool, so not at the moment. Review collected by and hosted on G2.com.

SK

Sahar K.

Sales & Marketing Analyst

Mid-Market (51-1000 emp.)

5/26/2024

"A very facilitating tool"

4/5

What do you like best about Eclipse AI?

The visual representations of data and control over filters to see through multiple data parhways Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Interface, it can be made more professional on outlook.and more easier may be. Review collected by and hosted on G2.com.

CC

Caitlin C.

Small-Business (50 or fewer emp.)

7/10/2023

"Real-time Analysis of NPS survey data"

5/5

What do you like best about Eclipse AI?

The Insights provided by the AI are saving us hours of analysis. They are always spot on and relevant to our clients. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

If Eclipse AI had an internal call recording system, we could easily record our interviews/surveys with our client’s customers. Eclipse AI does turn calls > text > insights but requires us to use 3rd party call recorder. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

We are an Australian-based customer experience consulting firm who work with companies around the globe using research to drive revenue. We’re using Eclipse AI as a primary research platform to analyse NPS survey data from our clients. With Eclipse AI, we can easily connect our client’s survey data. Eclipse presents this data in simple and powerful dashboard plus extracts insights from the data. It’s basically does most of the analysis for us and saves us heaps of time. Review collected by and hosted on G2.com.

MF

Maqsooda F.

Mid-Market (51-1000 emp.)

4/18/2023

"The consolidation of dispersed customer data"

5/5

What do you like best about Eclipse AI?

I appreciate the fact that Eclipse AI offers not only comprehensive dashboards but also provides valuable recommendations for enhancing our customer experience and boosting sales, leveraging the analysis of our customer feedback data. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

At present, Eclipse AI does not integrate with our customers' Facebook reviews; however, the Eclipse AI team has communicated that this capability is in their product development plan. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Our organization's customer feedback data is dispersed and compartmentalized, resulting in a lack of centralization. However, Eclipse AI has played a significant role in consolidating this information in a singular location, enabling distinct teams such as Sales, Operations, and Executives to access a single-source-of-truth. As a result, our company can now efficiently comprehend what our customers require. What I appreciate about Eclipse AI is that it not only offers dashboards but also recommends prioritized enhancements based on its evaluation of our data. Review collected by and hosted on G2.com.

YA

Yeasir A.

Mid-Market (51-1000 emp.)

6/29/2023

"Good platform for survey but there is improvement scope for AI features."

3.5/5

What do you like best about Eclipse AI?

Graphs with data level. Filters are helpful. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

- AI-generated action point: The AI should be capable of generating the top 4/5 insights extracted from the full survey and provide relevant suggestions. What it does now is just provide a lot of data interpretation from each question/graph-- these interpretations are easily understandable by looking at the graphs at the first place, hence don't require separate interpretation.

For example, a top insight from a particular survey could be- "Your customers are mostly unhappy just because they can't make enough money by selling your product". Suggestion-"Try revising customer benefits or provide better value." Review collected by and hosted on G2.com.

NA

Naeem A.

Small-Business (50 or fewer emp.)

4/28/2023

"Very Useful Real-time Data-Driven Customer Insights"

5/5

What do you like best about Eclipse AI?

I really benefit from the dashboards that are supported by real-time insights. Everything is easy to understand which makes it easy execute. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Lack of integrations, but I have been assured they are working on this. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Before Eclipse AI, our process of collecting and analysing customer feedback was very sporadic and disorganized. Eclipse AI is helping us collect and organize regular feedback from our customers, prospects, and other sales channel partners. Eclipse AI is also analysing the data for us which is freeing up our team’s bandwidth. We now have a better understanding of the needs of our customers so we can address them more effectively. Plus the AI is giving us powerful insights on how to improve targeting of prospects (to increase sales). Review collected by and hosted on G2.com.

TC

Tom C.

Small-Business (50 or fewer emp.)

2/15/2023

"Eclipse AI is a powerful and simple platform to capture customer feedback and prevent customer churn"

4.5/5

What do you like best about Eclipse AI?

Eclipse AI captures the customer experience data and turns that data into specific actions that I can use to strengthen relationships and increase retention, reducing the risk of losing customers, and increasing the opportunities to deliver more of our value proposition. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

The process to collect survey data could be made simpler, or more automated to make more streamlined. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Eclipse is helping us understand more about customer needs and Trusted Impact’s performance in meeting those needs. It is helping align and communicate our value proposition and increase the customers understanding of our value proposition and the opportunities that we represent.

It is helping identify the Trusted Impact service that is most attractive in the market allowing us to further cater to our customer base, and reinforce the service with existing clients. Review collected by and hosted on G2.com.

ME

Md E.

Mid-Market (51-1000 emp.)

7/4/2023

"Eclipse AI - Engagement Survey"

3.5/5

What do you like best about Eclipse AI?

The auto-generated analytics based on the submitted responses and the cross-co-relative analysis were insightful and helpful. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

The proposed actions list could have been better visualized with the statement parallel with the meaningful actions with examples. Review collected by and hosted on G2.com.

NC

Nick C.

Small-Business (50 or fewer emp.)

5/9/2023

"Powerful insights from our voice-of-customer"

5/5

What do you like best about Eclipse AI?

Eclipse AI has helped us unify customer review data from 130+ franchisees. It also generates valuable insights

(based on AI analysis) which are being used by our marketing, ops, and training teams. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

More integrations with third party review sites such as yellow pages, Bark, etc. would be helpful. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

We’re a franchise group with over 130 franchisees. Each franchisee has their own Google My Business

Reviews. Before Eclipse AI, it was a challenge for us analyse all those individual pages and identify what’s

working and not working. Separately, we also do NPS surveys of our franchisee’s customers. Eclipse AI has

helped us unify all that customer feedback data into 1 easy to use platform. It also does the analysis for us and

provides us regular data-driven improvement insights. Review collected by and hosted on G2.com.

GP

Gareth P.

Mid-Market (51-1000 emp.)

4/13/2023

"Great tool for Franchise Organisations"

5/5

What do you like best about Eclipse AI?

It consolidates all our Google Reviews and NPS survey results into one view to give us a clear overview of brand perception and satisfaction. It also uses ai to generate suggested actions for our team to follow up on Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Would like it if more review sites could be integrated such as Bark, Houzz, Yellow pages etc, but as I understand it, some of these are already in development for a future release. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

As a franchise group, we have over 100 Google my business platforms within our organization, and receive hundreds of NPS submissions each month. It has made managing all of these platforms and digesting this customer feedback far more efficient and we all have a clearer view. This has provided benefit to our Marketing, Training and Operations team in our planning Review collected by and hosted on G2.com.