FareHarbor Reviews & Product Details

The thought that we are going to be leaving them. Review collected by and hosted on G2.com.

High booking fees and painfully slow checkout process due to inability to process a reasonable amount of add-ons. More suited to a small operator with not too much to offer than a business with a diverse selection of services, dining and entertainment add-ons. Our customers are complaining about extremely high booking fees. Our sales have dropped by 25% since joining due to a 14 second spinning wheel of death our customers experience going through the booking process. Fareharbors answer was for us to reduce our services and were not willing to fix from their end. Not as intuitive as other booking software and has a complicated reporting system with no graphics to show comparison trends. I completely regret having moved from Rezdy buying into Fareharbor’s sales pitch that they will increase online sales and maximise productivity. The journey has been stressful and frustrating having stuck over a year with them only to see my business suffer as a result. Time to take back control and move back to Rezdy, who have must lower booking fees, quicker response time, far superior automated customer communications to track and expedite payments and has demonstrated a far better sales performance. Reporting is better where you can do weekly, monthly, quarterly, yearly performance comparisons with chart graphics to support. Review collected by and hosted on G2.com.

I liked the idea of my customers being able to book directly online. Review collected by and hosted on G2.com.

The interface is way to convoluted for myself or my team to use. I come from the tech world so I'm shocked by just how bad it is. We've had a few bookings through products setup by fareharbor but I just learned they put in the wrong pricing and they skipped a lot of the descriptions we gave them. I couldn't fix their mistake on my phone and had to be on a computer to do it. Review collected by and hosted on G2.com.

Their calendar system is aesthetically pleasing and one of the easier ones to use. Invoicing is also easy if the customer also has a FareHarbor account, and reports are not difficult to figure out eiter. You can alter trips, change times, and types of tours quickly. Also, this is a software that most of my customers say works well to incorporate with their software, making merging booking calendars a snap. Review collected by and hosted on G2.com.

Unbelievable fee change. FareHarbor has decided in addition to their 6% fee. They are also going to round up all reservations book through their system and take the "change" and keep it for themselves so they are stealing from our clients, some thing we never agreed to. Also they let us know that if they let us know about this 3 weeks before it's going to be implemented in the middle of July, our busy season so that seems especially underhanded.

In the last few years, these problems have seemed to be getting worse: customer service doesn't answer when you need them. On holiday weekends, you can't get software support, and even on "normal" workdays, they are always understaffed if you want to fix something in your system quickly. For a while, they did seem to be trying to fix this, but I haven't seen improvement yet, and many times you will have a problem you want to be solved that day; it may sit for days because they are staffing more, in my opinion, Monday through Friday. Honestly, as of late, the problem has gotten much worse. I think they have forgotten that most businesses that use this software are tourism; for us, that's seven days a week. For larger updates to your calendar or items, I have had support tickets sit for weeks, and when I inquired, they just emailed, "we are swamped" well, so are we! Lastly invoicing, is easy to use, but they added a feature where a client who has a FareHarbor account could pay you through the system. It seems like a good idea, except FareHarbor, takes fees like the invoice payment is a credit card charge, and you can not turn off the payment options. So if you want to use their invoicing, they are gleening a percentage of that money, and they don't tell the customer. The customer thinks they paid the whole amount to you, but FareHarbor has taken a processing fee even though they were not involved in the booking process. I already have to pay the affiliate fees for the reservation. I understand some companies like the convenience of getting paid through FareHarbor, but I would prefer to get all of my payment and shut off that feature. I would also be wary of their new terms of service; they are starting to put more and more of the risk on the service users, even though the reason we use a service like this is to avoid some of the risks. It is disappointing how FareHarbor is changing. Review collected by and hosted on G2.com.

The people at FareHarbor are literally the best. Any time I have a question or a request, they answer me back quickly and completely. They are very thorough and never need reminding. Their software is very user-friendly as well. Anyone can use it! Review collected by and hosted on G2.com.

There honestly isn't much I can think of that I don't like. Some of the reports are not self-explanatory, but if you ask the customer service to help you, you shouldn't have a problem finding what you need. Review collected by and hosted on G2.com.

FareHarbor was easier to set up products, adjust pricing and give discounts on the fly. Setting up affiliate accounts was easy and the network is more wide than Checkfront at the moment. Review collected by and hosted on G2.com.

They keep your money until the reservation date, so to me my customers are giving them a loan. They do not have a simple solution for clients who have reservations that cross a midnight. The customer must choose the number of days they want to rent and it causes confusion. Further complicating when their confirmation only shows a start date. For us we needed the customer to see a start and end date and be able to select from there what is available. When we used FareHarbor we were constantly having to add or remove a day for reservations because the customer was confused at booking. Review collected by and hosted on G2.com.

The basic booking sheet and calendar are very user friendly. Their support is always available to help and willing to find the answer to any questions or issues we may have. Review collected by and hosted on G2.com.

The only thing we are lacking is the ability to sell merchandise and track inventory, similar to a traditional POS system. Some of the features can be confusing, but we call or email support and they are right on it! Review collected by and hosted on G2.com.

Fareharbor is a great software and a great company. They charge a very low % to process payments, and allow an amazing each of customization and integrations with OTAs and software providers. Their support are REAL humans that respond within 24 hours with substantive answers to the questions you asked, I can't think of a single company like that. They're constantly inventing new features like seating charts, none of which do they charge money for, just trying to be the best platform with the best options. Review collected by and hosted on G2.com.

It can be a bit more like a PC, as opposed to the ease of use of a Mac. You have the freedom and features, a couple of the features take a little getting used to. Their way of adding discount codes as Campaigns > custom fields > discounted prices... it's pretty easy to use, but if you asked me what those terms mean, it's still a bit too complicated. But offering a zillion features, you might be a bit too complicated at first, that's just the real-world tradeoff of great functionality. Review collected by and hosted on G2.com.

Fareharbor makes it easy to create items, adjust availability, process payment, read reports, automate messages and so much more. I have tried other services but always find my way back to Farehabor. Also if I need any help they always have someone ready to answer the phone and jump right in. Review collected by and hosted on G2.com.

I do not like the inability to track customer engagement and provide abandoned cart email remarketing. I also don't like the difficulty for customers who want to book multiple trips and need to place separate bookings. I also wish they had a more seamless merchandise/eCommerce integration. Review collected by and hosted on G2.com.

Some functions are easy to use but not all. The price is fine; it's the average commission they handle. At first, the service is good. Review collected by and hosted on G2.com.

When I had a question, there was no chat for technical support. I had to send an email to FareHarbor asking my questions. And the response was not immediate; it took a few hours. Review collected by and hosted on G2.com.

Easy to install and set up. Good customer service team. Onboarding was a breeze. Overall the software worked really well. Review collected by and hosted on G2.com.

It lacked next-level features such as an integrated waiver. I would have liked to see more ability to customize. Review collected by and hosted on G2.com.