Feefo Pricing Overview

Essentials

Starting at £149.00

Per Month

Feefo Essentials is an all-around solution to collecting feedback and gaining insights.

Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms

Customer Success Team – Get support from our team of experts and make the most of your feedback

Review Response – Show how much feedback means to you by responding to each review

Google Business Integration – Improve click-through rate and give customers confidence in your brand

Feefo Analytics: Essential – Monitor and uncover consumer motivations, bolster engagement, and prioritise enhancements

API Access – Get access to the precious data you need to grow your brand

Moderation: Essential - Elevate your brand’s reputation with our rigorous moderation process that checks your online feedback

Display Tools - Make reviews your own with our branded on-page display tools

Public Reviews Page - Present your brand in the best light with a public reviews page

Social – Share your reviews to social media and show your customers what you really care about

Enhanced

Starting at £299.00

Per Month

Request Demo

Get deeper insights, greater flexibility, and a wider reach.   The extra features you get with Feefo Enhanced empower you to understand how people feel throughout their journey with you – so you can transform your service. Make your reviews strategy go that extra mile.  All of the features in Feefo Essentials PLUS a collection of Feefo game-changing add-ons, including:

NPS - Use a globally recognised metric to elevate your customer experience and foster enduring trust in your brand

Feedback Request Manager – Send feedback requests to multiple touchpoints at exactly the right moment, from purchase to first use

Surveys – Reach out to customers through any channel, at any touchpoint – quick, open, anonymous

AI Moderation - Combine the prowess of human moderation and advanced AI technology to review customer feedback at scale

Comprehensive Analytics - For all add-ons included in Feefo Enhanced

A Dedicated Customer Success Manager – Hand-held support to make your customer feedback strategy as good as it can be

Upgrades

Per Month

Request Demo

Our selection of extras will bring your brand to life. Choose your add-ons to create a solution just right for your brand. You can add any of the following features to your package, contact us today to find out more. You can add any of the following features to your package, contact us today to find out more.

Communities – Elevate your interactions by nurturing a thriving hub where your customers can easily discuss your brand

Syndication - Join a trusted network of brands sharing reviews and give consumers a better experience

Q&A - Get your in-house experts in front of your customers and display answers next to your products

Dynamic Topic Display - Show your customers pertinent reviews at the point of sale and arrange by themes

Review Booster – Kickstart your product launch using our trusted tester network

SMS – Gather more feedback by reaching your customers on the device they use the most

Treefo – Fund tree-planting projects in exchange for the reviews you collect with our sustainability initiative

Smart Links – Make it easier for your customers to share their feedback with an alternative review collection method to give you extra flexibility

Location Feedback – Increase your brands’ visibility and measure customer satisfaction in individual stores or branches

Ecolabels – Attract like-minded customers and celebrate your sustainability efforts with Ethy-approved badges

AI Sentiment Analysis - Discover themes in your customers' feedback to inform and develop your brand

AI Replies - Create auto-generated text in an instant, significantly reducing response times

SSO - Get full user permission control, as well as being confident that access to data is both secure and compliant with industry standards

We know that every business is different, so every package is tailored to your business to suit your specific needs and achieve your objectives.

Feefo has 3 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Feefo is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Feefo must be conducted with the seller.

Pricing information was last updated on October 02, 2025

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Feefo Pricing Reviews

(2)

Jamie W.

CEO

Small-Business (50 or fewer emp.)

8/7/2025

"Top Service, Couldn't ask for a better review provider!"

5/5

What do you like best about Feefo?

Many upsides using Feefo.

1. Very quick to responds to false reviews and the investigations are fair and reviewed as we'd expect.

2. Easy for our customers to leave reviews, simple email prompt with not too much data. (But enough to leave a valid review)

3. Price is fair and competitive against other review providers.

4. Widgets for our website look clean and easy for our customers to read.

Any issues we've had are always sorted within 24/48 hours, which is a massive plus.

Thanks,

Jamie

Back to the Office Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Nothing, can't fault them. We've had no issues as of yet so nothing to complain about. Review collected by and hosted on G2.com.

What problems is Feefo solving and how is that benefiting you?

The cost is very competitive, and all reviews that we receive are safe guarded to ensure fake reviews can't be posted. (This isn't the same with other providers)

When false reviews are made by customers, with incorrect facts, the investigation is treated fairly which can't be said with other providers. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo

edit

Hi Jamie,

Thank you so much for the fantastic feedback! We're thrilled that you are finding so many upsides to using Feefo, from our fair review investigations to our competitive pricing and clean widgets. It’s great to hear that we’ve been able to resolve any issues you’ve had so quickly. We love hearing that you can’t fault us and that you’ve had no issues - that's what we aim for!

The Feefo Team

Verified User in Retail

Small-Business (50 or fewer emp.)

8/8/2025

"Very Happy with our Feefo Experience"

4/5

What do you like best about Feefo?

Feefo has been a great partner of ours for over over five years. We've had a great relationship with our account manager for a long time, which is rare these days with software companies. They have responsive support, are frequently updating the service with new enhancements, and provide everything our small business needs as a review aggregator at a good price. We use the product every day and it's always been very stable and reliable. Any technical issues we've experience over the years were resolved by feefo quickly. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Some new features they implement, which I think should be included in our subscription for free, are behind a pay wall.

Our Feefo business reviews page displays on Google searches lower than some of their competitors. Meaning potential customers searching for business reviews about our company will see another reviews company show first. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo

edit

Hi there,

Thank you for being a long-standing partner of ours! We're so pleased to hear that you have a great relationship with your Customer Success Manager, and that you find our support responsive and our platform stable.

We appreciate you bringing your concerns about new features and Google search rankings to our attention. We understand the importance of both and are always working to provide the best value and visibility for our customers. Your feedback is truly valuable as we continue to evolve our services.

The Feefo Team