Flow Commerce Reviews & Product Details

Flow has been an incredible partnership and has allowed us to grow our international customer base with its easy and customizable platform. Flow allows us to customize checkout experiences by country to serve the needs of our international customers and provide full cost transparency at checkout.

In addition to Flow's incredibly user-friendly console, the Flow team is a dream to work with. Their customer service team responds quickly with answers and solutions to all of our questions, our customer success manager, Ryan, is always providing support and incredible ideas to help grow our business. Review collected by and hosted on G2.com.

If there is ever a problem or concern with the Flow platform, it has always been addressed, and their team has found solutions that work with our company and our vision for the future. Review collected by and hosted on G2.com.

This platform allowed us to expand internationally significantly faster than we would have otherwise. We're now able to test different geos without it taking a significant lift.

The platform is typically intuitive and easy to navigate.

AB testing functionality is built-in, allowing for easy testing/optimization.

Our rep is helpful and on top of action items. Review collected by and hosted on G2.com.

There have been a few areas where features we'd like (and that seem fairly core to a platform used for int'l expansion) were still in development, e.g. a way for us to easily export the amount of tax that has been paid on purchases for accounting purchases.

Platform is usually straightforward, but I've run into roadblocks I wouldn't have figured out without assistance. Review collected by and hosted on G2.com.

We've had an incredible partnership with Flow over the past two years. From the beginning, Flow and our incredible Customer Care Manager Ryan, have diligently worked with us to set up our brand for success by ensuring a seamless Shopify Plus integration. No detail was overlooked as we have continually worked together to find new, innovative ways to scale the business, grow our user base and enhance the customer experience. We found the platform easy to use, including customizing the checkout experience by country inclusive of full cost transparency at checkout, BNPL options, and customer returns.

In addition, the Flow console is incredibly user-friendly. It's been a dream to work with the Flow team. They respond quickly with answers and solutions to all of our questions, and our customer success manager, Ryan, is always providing support and incredible ideas to help grow our business. The combination of a great platform and great customer service has been a win-win for our international business. Review collected by and hosted on G2.com.

We've been thrilled with Flow and are even more confident than ever we selected the #1 cross-border platform for our business. We have all the support we need from the team, which started the moment we signed on and has encompassed everything from the integration to creative growth solutions. One of the best parts of working with Flow is how the company continues to evolve its platform to meet the needs of its customers and the market. It's a total win-win scenario for our customers and brand. Review collected by and hosted on G2.com.

The ease of use. Everything is very straightforward.

What sets Flow apart from other similar platforms is the ability to exclude certain items internationally. For example, we have a high ticket watch on our site that we would prefer not to ship internationally due to fraud reasons and we can exclude it by sku in about 10 seconds flat!

We are currently splitting our orders to two 3pls and their functionality around fulfillments is immensely helpful here as well. We are able to split ship international orders along with their documentation at the push of a button.

They also offer more basic settings surrounding duties, taxes, and website appearance that are all very easy to use.

Lastly, they offer A/B testing so you can test certain settings and see what your customers respond best to. Review collected by and hosted on G2.com.

I haven't had any issues thus far, I have been working directly with flow for just over 2 years. They have a great team! Review collected by and hosted on G2.com.

Easy install, user friendly UI, good and quick support response time. Review collected by and hosted on G2.com.

Usage of price books can be tricky to figure out. Returns can be a pain point and have not been fully automated via API usage. Flow does not support marketplace sites. Review collected by and hosted on G2.com.

Flow unlocks your commerce platform's international capabilities in unique and clever ways, which allow for your team to stay focused on doing what they do best - creating, selling, and managing your brand and product. Flow handles all customs, checkout, financials, and taxes from within your own warehouse. Essentially all the paperwork and coordination is handled externally by Flow while maintaining your existing, internal fulfillment in house which is what makes this platform so unique. Other companies require advanced integrations, 3rd party middle men, workflow changes, and huge downtime between platforms to make cross-border a reality. Review collected by and hosted on G2.com.

It can take time and resources to properly integrate the platform. Once integrated, it's almost completely hands off. Review collected by and hosted on G2.com.

- Helped simplify and increase conversion for cross border fulfillment.

- Amazing CX team that was able to tend to our 24/7 support team.

- Localized website experiences for our international customers. Review collected by and hosted on G2.com.

Nobody is perfect and had some minor hiccups along the road. The best part was Flow's willingness to take action quickly and always heavily consider our feedback and recommendations.

This is always the sign of a great partner. Someone willing to go the extra mile knowing it will be a benefit to not just one if their customers but to all of them. Review collected by and hosted on G2.com.

Very robust international e-commerce solution. Excellent support from Flow personnel. Ask a question, get an almost immediate answer. Added several features that we needed for our unique products. It's great to see that they keep innovating. Have been operating with them, problem-free, for about four months. Very pleased with how smoothly onboarding went. Weekly Zoom meeting with one of their Customer Success managers is also valuable and much appreciated. Flow knows how to treat its customers well. Review collected by and hosted on G2.com.

Initially was geared more towards fashion companies than tech companies like us. However, they have morphed well to meet our specific needs. So at this moment, I don't dislike anything about Flow. Review collected by and hosted on G2.com.

Flow Commerce easily allowed to expand our digital footprint by utilizing our existing eCommerce setup and integrating Flow's checkout. They removed the time, effort, and resources to build out separate sites for additional locales and leverage their shopping cart as a means to allow international consumers to purchase products they normally wouldn't have an opportunity to purchase. Review collected by and hosted on G2.com.

If I had to choose one, it's that the setup of price books can be a bit daunting, however once set up and optimized, there isn't one thing to dislike Review collected by and hosted on G2.com.

Flow is very responsive and helpful!

Our international business is thriving with the help of Flow. Flow provides fast shipping with DHL Express, beneficial customer service, excellent assistance, and so much more. Review collected by and hosted on G2.com.

That we currently don't have a return process set up. However, we are working with our Flow team to get this going very soon. Review collected by and hosted on G2.com.