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Guru Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Guru's ease of use exceptional, enabling quick access to essential information and solutions. (630 mentions)
Users find Guru to be extremely helpful, offering quick answers and an engaging interface for a better experience. (361 mentions)
Users value the comprehensive information provided by Guru, enabling quick access to accurate knowledge effortlessly. (304 mentions)
Users appreciate the easy access to information through Guru cards, enhancing efficiency and knowledge retention. (253 mentions)
Users value the accuracy of information provided by Guru, making it easy to access reliable knowledge. (234 mentions)
Users find inefficient searching frustrating, as sometimes the AI provides generic results for technical queries. (141 mentions)
Users find the search functionality challenging, often requiring specific keywords to locate necessary Guru cards. (128 mentions)
Users face search functionality issues, finding it lengthy and difficult to locate specific resources using Guru. (125 mentions)
Users find the inefficient search feature of Guru frustrating, as locating specific cards often proves challenging. (119 mentions)
Users find the inefficient search functionality of Guru frustrating, often making it hard to locate desired information. (115 mentions)

5 Pros or Advantages of Guru

1. Ease of Use
Users find Guru's ease of use exceptional, enabling quick access to essential information and solutions.
See 630 mentions

See Related User Reviews

DR

Debpriya R.

Mid-Market (51-1000 emp.)

5.0/5

"GURU is best for solution."

What do you like about Guru?

The UI and the updated cards. Easy to find solution. So much answers on many topics and all. Very good for supporting customers regarding any issues.

Hemant  R.
HR

Hemant R.

Mid-Market (51-1000 emp.)

4.5/5

"Transformed how we capture and access tribal knowledge"

What do you like about Guru?

What I like best 1. The 'card' based system and verification workflow 2. AI-powered knowledge delivery 3. Universal search and centralization

2. Helpful
Users find Guru to be extremely helpful, offering quick answers and an engaging interface for a better experience.
See 361 mentions

See Related User Reviews

Jen G.
JG

Jen G.

Mid-Market (51-1000 emp.)

5.0/5

"Guru - your work buddy to be more productive and efficient!"

What do you like about Guru?

Guru is so helpful in many ways, such as quickly maneuvering topics and troubleshooting cards! Guru is also fun to use, as its appearance has enough

DR

Debpriya R.

Mid-Market (51-1000 emp.)

5.0/5

"GURU is best for solution."

What do you like about Guru?

The UI and the updated cards. Easy to find solution. So much answers on many topics and all. Very good for supporting customers regarding any issues.

3. Comprehensive Information
Users value the comprehensive information provided by Guru, enabling quick access to accurate knowledge effortlessly.
See 304 mentions

See Related User Reviews

Nicolás V.
NV

Nicolás V.

Enterprise (> 1000 emp.)

4.5/5

"Easy to use, great experience."

What do you like about Guru?

I find the tool very easy to use. It gave good results when using the ? command at the end of a question, showing the answer provided by the AI ​​and

Umang Atul V.
UV

Umang Atul V.

Mid-Market (51-1000 emp.)

5.0/5

"knowledge cards are excellent"

What do you like about Guru?

You can access exact or relevant information in a card form - dismissing any irrelevant thing and going through a big document of information. Every n

4. Easy Access
Users appreciate the easy access to information through Guru cards, enhancing efficiency and knowledge retention.
See 253 mentions

See Related User Reviews

Sebastian B.
SB

Sebastian B.

Enterprise (> 1000 emp.)

4.5/5

"Guru. Best in class"

What do you like about Guru?

Its ease of use provide the users with a massive knowledge based that can span any product. As anyone with the necessary knowledge can create Guru Car

AG

alleigh g.

Small-Business (50 or fewer emp.)

4.0/5

"its usually very handy but there is some incorrect knowledge from time to time. but its a great tool"

What do you like about Guru?

that you can save a card so you dont forget it and have to keep asking. you can just pull it up and its there for you.

5. Information Accuracy
Users value the accuracy of information provided by Guru, making it easy to access reliable knowledge.
See 234 mentions

See Related User Reviews

Linda M.
LM

Linda M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy"

What do you like about Guru?

We can create our own Guru Cards with information to easily access.

Nicolás V.
NV

Nicolás V.

Enterprise (> 1000 emp.)

4.5/5

"Easy to use, great experience."

What do you like about Guru?

I find the tool very easy to use. It gave good results when using the ? command at the end of a question, showing the answer provided by the AI ​​and

5 Cons or Disadvantages of Guru

1. Inefficient Searching
Users find inefficient searching frustrating, as sometimes the AI provides generic results for technical queries.
See 141 mentions

See Related User Reviews

MG

Miguel Dane G.

Enterprise (> 1000 emp.)

5.0/5

"Easy to use"

What do you dislike about Guru?

There is no least helpful using Guru since when you search what you need or key word it will shows the article.

LP

Lovely Jane P.

Enterprise (> 1000 emp.)

5.0/5

"Guru: Process-driven knowledge base"

What do you dislike about Guru?

None, so far. Everything was up to date and there are nothing to dislike

2. Search Functionality
Users find the search functionality challenging, often requiring specific keywords to locate necessary Guru cards.
See 128 mentions

See Related User Reviews

Albert R.
AR

Albert R.

Mid-Market (51-1000 emp.)

5.0/5

"How Guru Help Us Employees"

What do you dislike about Guru?

If there is one thing I dislike, it could be about the integration of specific usage and the need to gather more questions to provide data and support

LP

Lovely Jane P.

Enterprise (> 1000 emp.)

5.0/5

"Guru: Process-driven knowledge base"

What do you dislike about Guru?

None, so far. Everything was up to date and there are nothing to dislike

3. Search Functionality Issues
Users face search functionality issues, finding it lengthy and difficult to locate specific resources using Guru.
See 125 mentions

See Related User Reviews

Avinash W.
AW

Avinash W.

Enterprise (> 1000 emp.)

5.0/5

"Guru Amazing"

What do you dislike about Guru?

Quite lenghty to find the correct resources

MG

Miguel Dane G.

Enterprise (> 1000 emp.)

5.0/5

"Easy to use"

What do you dislike about Guru?

There is no least helpful using Guru since when you search what you need or key word it will shows the article.

4. Inefficient Search
Users find the inefficient search feature of Guru frustrating, as locating specific cards often proves challenging.
See 119 mentions

See Related User Reviews

Kyle V.
KV

Kyle V.

Mid-Market (51-1000 emp.)

5.0/5

"Guru review!"

What do you dislike about Guru?

you'll encounter GURU cards that may is hard to find and may need a specific keyword to locate it.

CP

CHIRAG P.

Mid-Market (51-1000 emp.)

4.5/5

"Smart knowledge management for teams"

What do you dislike about Guru?

Managing large knowledge bases can take effort and search could be more refined at times.

5. Inefficient Search Functionality
Users find the inefficient search functionality of Guru frustrating, often making it hard to locate desired information.
See 115 mentions

See Related User Reviews

MG

Miguel Dane G.

Enterprise (> 1000 emp.)

5.0/5

"Easy to use"

What do you dislike about Guru?

There is no least helpful using Guru since when you search what you need or key word it will shows the article.

GG

Gerald G.

Enterprise (> 1000 emp.)

5.0/5

"For me, GURU is very helpful and user-friendly in my daily work."

What do you dislike about Guru?

What I do not like about GURU is that I receive a lot of notifications when I follow many GURU cards. Another issue is the search bar; it doesn't retu

Guru Reviews (2,252)

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Guru Reviews (2,252)

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Catherine R.
CR
Product Marketing Manager
Enterprise (> 1000 emp.)
"Our sales teams love Guru - feedback has been overwhelmingly positive"
What do you like best about Guru?

I manage all the presentation and organization of our sales and marketing collateral on Guru, and my organization uses it for many cross-departmental functions as well. The feedback has been overwhelmingly positive from our sales reps. The ability to customize our own departmental landing page has been helpful. The analytics are awesome. Permissions let you easily decide who can review and update cards, and who can see them. The AI functionality is next-level and with the new chat feature it's been amazing to help me ensure information is easy to find and accurate for our sales teams. Overall, I think Guru is doing an amazing job staying ahead of the curve. The webinars they host are very helpful and it feels like the company really cares. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Card layouts are somewhat limited compared to other content management platforms I have used so this is my biggest gripe. A lot of people don't realize that there is a sidebar you can toggle for deep links to sections, because its not extremely obvious, so if you have a card with a lot of content, people don't realize they can go there rather than scrolling forever. Having a really nice consolidated layout with graphics can be tricky. For instance, sometimes I just want to embed a video but I can only do it from some sources, so I have to create a screenshot that links to the video, and then sometimes the screenshots do not load. Review collected by and hosted on G2.com.

SC
Software Developer
Mid-Market (51-1000 emp.)
"A useful knowledge tool that keeps teams on the same page"
What do you like best about Guru?

What i appreciate most about guru is how easy it is to use in daily work . The layout is clean and don't need any training to get started. Setting it up was also simple so the implementation didn't take much time. It integrates smoothly with tools we already use. The features like card verification and organisation are genuinely useful, and i find myself using it quite often because it actually helps me find answers fast . Also whenever customer support was quick to respond and resolved our issues without any hassle. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Sometimes the search result feel a bit slow when you have a lot of content saved and organising information across collections takes effort. The pricing also feels slightly expensive for smaller teams but overall it still delivers value. Review collected by and hosted on G2.com.

Maria Fatima V.
MV
Training Lead
Consumer Services
Mid-Market (51-1000 emp.)
"Guru: A Strategic Tool for Scalable Knowledge and Service Excellence"
What do you like best about Guru?

What I like best about Guru is that it keeps everything we need in one dependable place. It ensures everyone follows the same process and helps agents find accurate information quickly when supporting customers.

Guru truly excels in its ease of use and seamless integration with our existing tools. The implementation process was straightforward, and the customer support team has been responsive and helpful whenever needed. Its wide range of features makes it a versatile knowledge hub, and because of its reliability, it’s used frequently throughout the day by both new and tenured agents.

With AI now integrated, Guru has become even more efficient and intuitive, further enhancing how we access and share knowledge across teams. Review collected by and hosted on G2.com.

What do you dislike about Guru?

I wouldn’t say there’s anything to dislike. Like any tool, Guru keeps evolving, and it’s great to see how updates make information sharing even more seamless over time. Review collected by and hosted on G2.com.

SC
Software Developer
Mid-Market (51-1000 emp.)
"Easy to use Knowledge Management for Teams"
What do you like best about Guru?

Guru is extremely easy to use and simple to implement making it quick for teams to adopt without a steep learning curve. I like how often I can use it in my daily workflows its AI powered suggestions and wide range of features help surface the right information instantly. The ease of integration with other tools makes knowledge access seamless. I also appreciate that the customer support team is responsive ensuring setup and usage are smooth. Overall it has become a tool i use frequently for keeping information organised and accessible. Review collected by and hosted on G2.com.

What do you dislike about Guru?

The interface can feel a little cluttered for new users and some integrations options could be more customise to fit unique workflows. Certain advance features require extra training and pricing can be restrictive for smaller teams Review collected by and hosted on G2.com.

CP
Graphic Designer
Mid-Market (51-1000 emp.)
"Helpful AI tool for organizing creative workflows"
What do you like best about Guru?

Guru is very easy to use and clean layout makes it simple to manage design related resources. The implementation was quick and i could start organizing brand guidlines and creative assets without any hurdles. I use it frequenlty to store design notes, templates and client references. The wide range of features, especially the AI powered search and recommendations saves me time when i need inspiration or past project files. It also has smooth integration with collaboration tools. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Some of the features feel complex at first, especially when customizing cards for creative projects. A few integrations could be made more seamless as connecting with design software isn't always straightforward. While the customer support team is supportive but responses for detailed creative use cases can take longer. Review collected by and hosted on G2.com.

CP
Full stack developer
Mid-Market (51-1000 emp.)
"Smart AI tool that simplifies team knowledge sharing"
What do you like best about Guru?

Guru AI is very easy to use, with a simple interface that makes it quick to search and share knowledge across the team. The implementation was smooth and setup did not require a long onboarding process. I use it frequently to store technical documentation and project notes, which saves time. The features like card collections, browser extensions and AI powered suggestions are very helpful for organizing developer resources. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Some advanced features require extra setup, and the learning curve can be slightly higher for non-technical teammates. A few integrations feel limited and could be expanded to cover more developer tools. Customer Support is really needs to be improve. Review collected by and hosted on G2.com.

CP
Graphic Desinger
Mid-Market (51-1000 emp.)
"Smart Knowledge management for creative professionals"
What do you like best about Guru?

I like the ease of use and how smoothly it integrates into my design workflow. The ease of implementation was simple, so I could start using it without much setup. I use it frequently to organize client briefs, creative notes and references and it really saves me time. There are so many features that helpful for managing different types of information and overall it makes my work process more organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about Guru?

While guru has many features, sometimes it feels like too much for simple design tasks. Customer support it helpful but can take time to respond. Also, some integrations could be improved to make the process even smoother. And I feel certain creative-focused features are still missing. Review collected by and hosted on G2.com.

Abishek S.
AS
IT Operations Manager
Small-Business (50 or fewer emp.)
"Guru helps us store our knowledge in a well structured way"
What do you like best about Guru?

Guru has become an essential part of how we manage and share knowledge across our team. The ease of use stands out—it’s simple for anyone to create, update, and verify content, which makes adoption smooth even for new team members. The integration with tools like Slack means our team can access the right information instantly without breaking their workflow. This has greatly reduced repeated questions, streamlined onboarding, and helped us maintain consistent processes across departments. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Overall, Guru works very well for us, but there are a few areas that could be improved. The search experience can sometimes surface too many results, making it harder to find the most relevant card quickly. Additionally, formatting options in cards could be more flexible, especially for complex documentation. While integrations are strong, having more customization in analytics and reporting would make it easier to measure the direct impact of Guru on productivity. Review collected by and hosted on G2.com.

RS
Software engineer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Ultimate AI tool for task and document management"
What do you like best about Guru?

Guru is an comprehensive software to manage, share and organize the business documents.

The tool is very simple to setup and plugins in it are easy to use and implement on the tasks.

Application has multiple variety of advanced features that all are time saving and helps in unifying the workflow. Make the workflow much easier and intuitive, and provide accuracy in all the tasks.

The software has great and best feature for sending the documents instantly to larger number of people in just few clicks, its capabilities are amazing, and keeps the tracking detail of everything.

Talking about the security features of the platform, manages to keep all the data and official content safe, secured and keeps everything end to end encrypted from every side.

Its really appreciable that how easily it can be integrated with many other third party platforms, apps or web services like salesforce, teams, search engines and many mores.

The best party of using Guru software is that it helps in keeping all the information or data on one location safely and make it convenient to access and share it any time when needed. The sending process is bit easier and instant facility is provided.

By the help of this application almost every time your team mates and projects partners can get real time updates and important notices. Review collected by and hosted on G2.com.

What do you dislike about Guru?

Till the date of using the software for our work we have not found anything that is making our workflow affected or we are not stuck in any step of this software at all. Review collected by and hosted on G2.com.

Pruthvi M.
PM
PHP Developer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Review for guru"
What do you like best about Guru?

this is best ai to search anything, and it provide result faster

we can create a card like note or step etc.

well manage the UI

there is a also ai agent center which provide answer using of ai

there is a permission option so we can easily manage the workspace permission and also role base permission.

also analytics option is good.

integration is easy, we can use it in browser and extension. Review collected by and hosted on G2.com.

What do you dislike about Guru?

this is not a free version so we need to buy a package because they provide only some day trial version.

sometime we not getting proper answer. Review collected by and hosted on G2.com.

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