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GLPI Reviews & Product Details

GLPI Product Details

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available

Seller

TECLIB

Discussions

GLPI Community

Languages Supported

German, English, French, Italian, Polish, Spanish

Product Description

GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses.

Overview by

Polina Marishicheva

Pricing

Pricing provided by GLPI.

GLPI Network Cloud

€19.00

Per Month

GLPI Network Subscription Basic (for on-premise)

€100.00

Per Month

View More Pricing Information

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GLPI Integrations

(1)

Integration information sourced from real user reviews.

GLPI Media

GLPI provides numerous advanced features for inventory and asset management: Asset inventory: Computers, screens, printers, network equipments, devices and phones, Detailed view of assets, with their connections and network ports, Asset lifecycle management (from stock to withdraw), Virtu...

Automatic inventory of installed software: Windows Mac OS X Linux and BSD UNIX (AIX, Solaris, HP-UX) Report the installation number and software version Platform installations GLPI offers the ability to create software categories and assign them automatically. Rules engine for assig...

With its open database, GLPI can be connected to reporting tools, such as Metabase. Kanban view is available for ITIL objects.

General view. Manage assets, use Helpdesk, track projects: GLPI is all-in-one platform.

G2 reviews are authentic and verified.

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CA

Christian A.

IT Director

Mid-Market (51-1000 emp.)

7/29/2025

"best open source IT management service"

5/5

What do you like best about GLPI?

Very easy to implement

Intituive interface you don't need support

user interface is very friendly Review collected by and hosted on G2.com.

What do you dislike about GLPI?

very poor integration features

sometimes plugins are not working between versions Review collected by and hosted on G2.com.

AO

aunghtun o.

Information Technology Manager

Manufacturing

Mid-Market (51-1000 emp.)

1/31/2025

"Why we chosen GLPI opensource ITSM software?"

4.5/5

What do you like best about GLPI?

Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE). Review collected by and hosted on G2.com.

What do you dislike about GLPI?

There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike. Review collected by and hosted on G2.com.

TD

Teguh D.

data center analyst

Enterprise (> 1000 emp.)

6/19/2024

"Great, customize, full ITSM tools"

5/5

What do you like best about GLPI?

Easy to implement, very easy

rich features, almost everything I need is in GLPI

easy to use

Frequency of use.

Easy to integrate with Telegram BOT, email login Review collected by and hosted on G2.com.

What do you dislike about GLPI?

Right now I cannot find anything to dislike. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

IT Asset tracking

Vendor management

Project management

Knowledge management

Asset Management:

Inventory of hardware, software, and other assets

Asset lifecycle tracking

Asset reservation

Warranty management

Asset location tracking

Software license management

Support Services:

Ticket system for issue and request tracking

Knowledge base for self-service solutions

SLA management

Issue escalation

Reporting and analysis

Network Management:

Network device discovery

Network mapping

Network performance monitoring

Network configuration management

Alerts and notifications

Software Management:

Software installation and updates

Software license management

Software dependency tracking

Patch management

Audit Management:

Compliance audits

Configuration change tracking

Log management

Reporting and analysis

Other Features:

Self-service user portal

Multi-language support

Extensive customization

Integration with other IT tools Review collected by and hosted on G2.com.

ST

Sathish Kumar T.

IT Support

Information Technology and Services

Enterprise (> 1000 emp.)

11/4/2024

"Daily user of GLPI"

4/5

What do you like best about GLPI?

We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith phone number Review collected by and hosted on G2.com.

What do you dislike about GLPI?

As of now, I am not having any issues. Review collected by and hosted on G2.com.

JG

Joseph G.

Information Technology Support

Mid-Market (51-1000 emp.)

1/10/2023

"GLPI excellent platform for IT Asset Management"

4.5/5

What do you like best about GLPI?

GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

GLPI provides some features to improve the efficiency of IT asset management within the organization. Some of these features include: keeping a detailed record of hardware and software devices installed on company computers through the hardware and software inventory, providing an issue tracking system that allows users to log problems and monitor their resolution, having a record of IT asset maintenance and support contracts to better plan expenses, controlling who has access to IT assets and what actions they can take, and providing pre-defined reports to help the organization better understand the IT asset inventory. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

5/30/2022

"GLPI: The best ISTM tool"

5/5

What do you like best about GLPI?

Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions. Review collected by and hosted on G2.com.

Recommendations to others considering GLPI:

GLPI is an extremely complete ISTM tool, but there is no point in having a powerful tool if your team is not trained in ICT management and organization: There is a need to have trained personnel capable of operating the system to make the most of it . Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

In my environment, GLPI is responsible for managing all ICT assets, from desktops to servers and phones, for example. We also use the tool to manage the lifecycle of our systems, contracts and projects, in addition to managing calls, changes and problems. Review collected by and hosted on G2.com.

FF

Francisco F.

Responsable de redes y comunicaciones para Centroamérica

Enterprise (> 1000 emp.)

7/29/2022

"The best way to keep track of your tickets."

5/5

What do you like best about GLPI?

GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.

Updates help keep the tool agile and not lose focus. Review collected by and hosted on G2.com.

MA

Michael A.

CIO

Mid-Market (51-1000 emp.)

6/13/2022

"GLPI is the best open source ITIL system I ever met."

5/5

What do you like best about GLPI?

Very customizable open-source IT assets management & support ticket system with a large supporting community. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones. Review collected by and hosted on G2.com.

AA

Ahmed A.

General Manager

Small-Business (50 or fewer emp.)

6/27/2022

"Excellent open source for service desk"

4.5/5

What do you like best about GLPI?

A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation Review collected by and hosted on G2.com.

What do you dislike about GLPI?

nothing, may be some plugin that are not updated for use with the new GLP version Review collected by and hosted on G2.com.

JA

Javier A.

Cybersecurity Consultant

Enterprise (> 1000 emp.)

5/10/2022

"Complete and highly integrable ticket management"

4/5

What do you like best about GLPI?

It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs Review collected by and hosted on G2.com.

What do you dislike about GLPI?

Integrations are often complex for which you have to spend a lot of development time Review collected by and hosted on G2.com.