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HockeyStack Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the flexible reporting capabilities of HockeyStack, effectively bridging marketing metrics with sales outcomes. (22 mentions)
Users value the robust analytics capability of HockeyStack, enabling insightful connections between marketing efforts and sales outcomes. (20 mentions)
Users find HockeyStack's ease of use exceptional, simplifying pipeline tracking and marketing impact assessment effortlessly. (17 mentions)
Users find Hockeystack's ease of implementation and expert support pivotal for tracking marketing impact on revenue. (17 mentions)
Users value the attribution accuracy of HockeyStack, enhancing the visibility of marketing impact on sales pipelines. (13 mentions)
Users find the learning curve steep, especially without experience, but support and resources assist in navigating it. (15 mentions)
Users find a steep learning curve with HockeyStack, needing time and effort to effectively utilize its powerful features. (12 mentions)
Users find HockeyStack's interface complex and cumbersome, especially new users encountering confusing inputs and syntax. (8 mentions)
Users find HockeyStack time-consuming to set up, requiring significant effort for optimal understanding and use. (6 mentions)
Users note that difficult learning curves require significant time investment to effectively utilize HockeyStack's features. (5 mentions)
Users find reporting confusing due to complex data structure and a steep learning curve for effective usage. (4 mentions)

Top Pros or Advantages of HockeyStack

1. Insights
Users appreciate the flexible reporting capabilities of HockeyStack, effectively bridging marketing metrics with sales outcomes.
See 22 mentions

See Related User Reviews

IR

Igor R.

Mid-Market (51-1000 emp.)

4.0/5

"HockeyStack offers a new way to gain a deeper understanding of marketing channels performance"

What do you like about HockeyStack?

- We appreciate the flexibility in creating reports and dashboards and the good support we receive. - Using this platform has provided us with the op

justin b.
JB

justin b.

Mid-Market (51-1000 emp.)

5.0/5

"Accurately Measure Marketing's Impact on Pipeline - Even If Your CRM Data Is Messy"

What do you like about HockeyStack?

Hockeystack makes it really easy to see the impact marketing has had on actual pipeline, not just form fills or website conversions. This is a game

2. Analytics
Users value the robust analytics capability of HockeyStack, enabling insightful connections between marketing efforts and sales outcomes.
See 20 mentions

See Related User Reviews

IR

Igor R.

Mid-Market (51-1000 emp.)

4.0/5

"HockeyStack offers a new way to gain a deeper understanding of marketing channels performance"

What do you like about HockeyStack?

- We appreciate the flexibility in creating reports and dashboards and the good support we receive. - Using this platform has provided us with the op

justin b.
JB

justin b.

Mid-Market (51-1000 emp.)

5.0/5

"Accurately Measure Marketing's Impact on Pipeline - Even If Your CRM Data Is Messy"

What do you like about HockeyStack?

Hockeystack makes it really easy to see the impact marketing has had on actual pipeline, not just form fills or website conversions. This is a game

3. Ease of Use
Users find HockeyStack's ease of use exceptional, simplifying pipeline tracking and marketing impact assessment effortlessly.
See 17 mentions

See Related User Reviews

IR

Igor R.

Mid-Market (51-1000 emp.)

4.0/5

"HockeyStack offers a new way to gain a deeper understanding of marketing channels performance"

What do you like about HockeyStack?

- We appreciate the flexibility in creating reports and dashboards and the good support we receive. - Using this platform has provided us with the op

justin b.
JB

justin b.

Mid-Market (51-1000 emp.)

5.0/5

"Accurately Measure Marketing's Impact on Pipeline - Even If Your CRM Data Is Messy"

What do you like about HockeyStack?

Hockeystack makes it really easy to see the impact marketing has had on actual pipeline, not just form fills or website conversions. This is a game

4. Helpful
Users find Hockeystack's ease of implementation and expert support pivotal for tracking marketing impact on revenue.
See 17 mentions

See Related User Reviews

justin b.
JB

justin b.

Mid-Market (51-1000 emp.)

5.0/5

"Accurately Measure Marketing's Impact on Pipeline - Even If Your CRM Data Is Messy"

What do you like about HockeyStack?

Hockeystack makes it really easy to see the impact marketing has had on actual pipeline, not just form fills or website conversions. This is a game

Christian D.
CD

Christian D.

Enterprise (> 1000 emp.)

5.0/5

"Redefining attribution & measurement!"

What do you like about HockeyStack?

The fact that Hockeystack has its own light code to track every single buyer touchpoints, connecting web, ad platforms and CRM/MAT makes it very power

5. Attribution Accuracy
Users value the attribution accuracy of HockeyStack, enhancing the visibility of marketing impact on sales pipelines.
See 13 mentions

See Related User Reviews

IR

Igor R.

Mid-Market (51-1000 emp.)

4.0/5

"HockeyStack offers a new way to gain a deeper understanding of marketing channels performance"

What do you like about HockeyStack?

- We appreciate the flexibility in creating reports and dashboards and the good support we receive. - Using this platform has provided us with the op

Christian D.
CD

Christian D.

Enterprise (> 1000 emp.)

5.0/5

"Redefining attribution & measurement!"

What do you like about HockeyStack?

The fact that Hockeystack has its own light code to track every single buyer touchpoints, connecting web, ad platforms and CRM/MAT makes it very power

Top Cons or Disadvantages of HockeyStack

1. Learning Curve
Users find the learning curve steep, especially without experience, but support and resources assist in navigating it.
See 15 mentions

See Related User Reviews

Orcun S.
OS

Orcun S.

Small-Business (50 or fewer emp.)

5.0/5

"Whole funnel visualization"

What do you dislike about HockeyStack?

Nothing so far. Except if you don't have experience using attribution tools, it may seem a little bit complex, but Hockeystack team assisted us in eve

RW

Rachel W.

Mid-Market (51-1000 emp.)

5.0/5

"Extremely Powerful Tool for Marketers and Beyond"

What do you dislike about HockeyStack?

The onboarding was a little clunky, but that was likely due to our team transitions. I think a more widespread, generic training at the start would ha

2. Steep Learning Curve
Users find a steep learning curve with HockeyStack, needing time and effort to effectively utilize its powerful features.
See 12 mentions

See Related User Reviews

Orcun S.
OS

Orcun S.

Small-Business (50 or fewer emp.)

5.0/5

"Whole funnel visualization"

What do you dislike about HockeyStack?

Nothing so far. Except if you don't have experience using attribution tools, it may seem a little bit complex, but Hockeystack team assisted us in eve

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Visualization & Attribution Tool; Still Finding Its Way"

What do you dislike about HockeyStack?

This is probably the app that requires the most troubleshooting in our tech stack. It's insanely powerful, but often gets slowed by how cumbersome it

3. Complexity
Users find HockeyStack's interface complex and cumbersome, especially new users encountering confusing inputs and syntax.
See 8 mentions

See Related User Reviews

Orcun S.
OS

Orcun S.

Small-Business (50 or fewer emp.)

5.0/5

"Whole funnel visualization"

What do you dislike about HockeyStack?

Nothing so far. Except if you don't have experience using attribution tools, it may seem a little bit complex, but Hockeystack team assisted us in eve

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Visualization & Attribution Tool; Still Finding Its Way"

What do you dislike about HockeyStack?

This is probably the app that requires the most troubleshooting in our tech stack. It's insanely powerful, but often gets slowed by how cumbersome it

4. Time-Consuming
Users find HockeyStack time-consuming to set up, requiring significant effort for optimal understanding and use.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Powerful Visualization & Attribution Tool; Still Finding Its Way"

What do you dislike about HockeyStack?

This is probably the app that requires the most troubleshooting in our tech stack. It's insanely powerful, but often gets slowed by how cumbersome it

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Impressive solution for a difficult problem"

What do you dislike about HockeyStack?

I wouldn't buy Hockeystack and expect that it will solve all of your problems with little effort. Attribution is a tricky subject especially across 2+

5. Difficult Learning
Users note that difficult learning curves require significant time investment to effectively utilize HockeyStack's features.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Impressive solution for a difficult problem"

What do you dislike about HockeyStack?

I wouldn't buy Hockeystack and expect that it will solve all of your problems with little effort. Attribution is a tricky subject especially across 2+

Rachel N.
RN

Rachel N.

Mid-Market (51-1000 emp.)

4.0/5

"Solid attribution tool for marketing teams"

What do you dislike about HockeyStack?

Some of the inputs/syntax can be confusing, especially for new users who are still learning the tool.

6. Poor Reporting
Users find reporting confusing due to complex data structure and a steep learning curve for effective usage.
See 4 mentions

See Related User Reviews

Emily S.
ES

Emily S.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Insights at your Fingertips"

What do you dislike about HockeyStack?

Since many stakeholders work outside the platform, it can be tough to embed or export reporting elsewhere for broader visibility. In the future it'd b

Tirath S.
TS

Tirath S.

Mid-Market (51-1000 emp.)

5.0/5

"A Trailblazer in Marketing Analytics"

What do you dislike about HockeyStack?

Occasionally, there may be glitches. You might require assistance from the support team to create certain features or properties in the background.

HockeyStack Reviews (77)

Reviews

HockeyStack Reviews (77)

4.6
77 reviews
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Alex Marie S.
AS
Digital Marketing Manager
Internet
Mid-Market (51-1000 emp.)
"The Most Clarity I’ve Ever Had Into Marketing Performance"
What do you like best about HockeyStack?

What I like best about HockeyStack is that I was able to set everything up on my own with support from our CS rep. I didn’t need to involve our in-house data team and after learning the ropes, I’ve been able to continue building reports myself. I also really appreciate how easy it is to see all the touchpoints that lead to any KPI. It’s the kind of data I always knew existed but struggled to view in one place. The attribution modeling is also a standout feature and has already helped us make meaningful changes to our media mix.

They regularly release feature updates and move quickly to remedy any bugs that may pop up. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

The learning curve can be steep at first. It takes some time to understand how everything connects and how to structure reports in a way that works for your team. That said, once you get the hang of it, it's incredibly powerful and flexible. Review collected by and hosted on G2.com.

Selin K.
SK
COO
Small-Business (50 or fewer emp.)
"HockeyStack Transformed How We Run GTM—Fast Setup, Real Insights, Immediate Impact"
What do you like best about HockeyStack?

The product was live and fully integrated in under 2 weeks. From day one, we had real-time visibility into what was actually driving our pipeline. Odin AI is now part of our daily workflow—it gives us instant answers to business-critical questions without the usual back-and-forth across dashboards or spreadsheets. It’s fast, reliable, and actually works. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

I'm actually pretty happy, no big issues. We went with Hockeystack because we believed they had the most streamlined platform, a great team, and a ton of automation that eliminates manual work - and they've consistently delivered on all fronts. Review collected by and hosted on G2.com.

Andrew N.
AN
Director of Demand Generation
Mid-Market (51-1000 emp.)
"The Gold Standard in Marketing Measurement and Account Intelligence"
What do you like best about HockeyStack?

Hockeystack helped us answer the age old question "what is marketing's performance". The measurement and reporting tool allowed us to successfully analyze the entire buyers journey and evaluate our impact on pipeline & revenue. Our team can now, with confidence, report on attribution with clean dashboards that my CMO frequently takes into his executive meetings.

After we configured the measurement and reporting we then adopted the Account Intelligence tool, which has opened up a whole new world of opportunities for my team. We now operate within much more intelligent workflows that, with the help of the Hockeystack AI scoring model, elevate the right companies to our sales team with leads that are engaged, aware, and in a buying cycle. It has allowed us to transcend chasing form fills and focus on what actually matters.

Customer support has always been excellent! Out of our entire tech stack, nobody has better service than Hockeystack!

At first I was concerned about how to configure and manage the product but once I started tinkering around I found out how easy it is to start building once you operate within it for a bit. And of course if there was anything I needed help with, Hockeystack was there for us. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

There has not been anything that I have disliked about Hockeystack. Honestly, it's been a really enjoyable experience and I genuinely am always excited about what they are going to do next. Review collected by and hosted on G2.com.

Courtney K.
CK
Senior Product Marketing Manager
Mid-Market (51-1000 emp.)
"This is THE Attribution Solution I've Wanted for 10+ Years in Ops"
What do you like best about HockeyStack?

I've worked in marketing operations for over a decade, and attribution has always been a buzzword among marketing and sales leaders, and for good reason. Understanding what's actually driving pipeline is critical. But traditionally, leveling up beyond basic attribution meant cobbling together whatever you could from the limited models available in platforms like HubSpot and Salesforce, juggling conflicting data across your CRM, MAP, web analytics, and paid ad platforms... and still never feeling confident in your source of truth.

Enter HockeyStack. It seamlessly consolidates all those disparate data sources into one place and delivers insights that go far beyond what’s possible natively in your CRM. Even better: the platform strikes a rare balance of being digestible, highly customizable, and—most importantly—ACTIONABLE!

Implementation was a breeze. Huge shoutout to Buğra, Aimee, and the rest of the team, who were always quick to hop on a call or point me to their insanely detailed documentation. Connecting all of our platforms (and we have a lot!) was incredibly simple, which meant less time spent on setup and more time getting immediate value out of the platform

One of my favorite features is the direct integration into Salesforce with an iFrame on the account object. Our sales team can see attribution insights without ever leaving the tool they live in.

Seriously...if you want to take attribution and your ABM efforts from clunky and vague to sharp and revenue-focused, you need HockeyStack. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

We have two business units inside of our Salesforce instance, so it took a little bit of time from the admin side just ensuring our data was only filtering in the right data. In the future, if I were starting implementation from scratch, I would have created a new integration user specific to HockeyStack that can only read the data we wanted to flow into the tool. Definitely not an issue with HockeyStack and more of a slight blocker we faced solely based on how our Salesforce instance is set up. Review collected by and hosted on G2.com.

Norah T.
NT
Customer Success Specialist
Mid-Market (51-1000 emp.)
"The Kind of Product I’d Be Excited to Help Scale"
What do you like best about HockeyStack?

Following HockeyStack has been inspiring — the platform turns complex marketing and product data into clear, actionable insights. I especially appreciate the flexible funnel tracking and seamless integrations, which help teams understand their users without getting lost in dashboards.

I can imagine how new users could benefit from even more interactive onboarding or step-by-step guides to get started quickly. As someone passionate about customer success, I’m excited to see HockeyStack grow and hope to one day contribute to making the user experience even more seamless. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

Honestly, there’s nothing I’d say I dislike at this point. HockeyStack’s platform has been a pleasant surprise, and I look forward to what they build next. Review collected by and hosted on G2.com.

Cody R.
CR
Sr Marketing Analytics Manager
Mid-Market (51-1000 emp.)
"Driving Insights into Action"
What do you like best about HockeyStack?

API & Integration

Connecting our multiple platforms was easy and seamless, especially compared to tools used in the past that took weeks to integrate.

Technical and Customer Support

Support from HockeyStack has been amazing on both sides. They are quick to respond to inquiries and provide clear direction. HockeyStack has made several enhancements and upgrades to their platform based on our team’s feedback and input.

Consolidated Insights in one Platform

In the past, our team would span multiple tools to understand the insights and impact on the entire funnel. We are now able to see everything on one platform, both online and offline, and how they interact with our customers. HockeyStack has broken down silo’s and allowed the team to understand the full customer journey and the impacts on their functional areas.

Optimization of Marketing Programs

Due to insights we have never been able to generate easily, we are optimizing our marketing programs in real time. The attribution funnel and lift reports have helped us make meaningful changes to our Marketing channel and GTM tactics.

Odin AI

HockeyStack’s Odin has been a gamechanger for our team. As a team of one, Odin acts like an additional analyst for the team and can answer tactical day-to-day questions. Insights and recommended actions that would take days to generate are produced in minutes, allowing the greater flexibility to make adjustments quickly. This has opened up bandwidth to focus on strategic changes to our GTM strategy. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

The initial configuration and setup have a steep learning curve. You'll need a strong SME during initial configuration to build your properties correctly. We're now 6 months in and navigating the platform much quicker. I would like to see upgraded features to chart types and graphs. Still, compared to other attribution tools we have used in the past, HockeyStack is a major upgrade on visualizations. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Enterprise (> 1000 emp.)
"Potent tool for analyzing Marketing programs' performance & solving reporting gaps"
What do you like best about HockeyStack?

HockeyStack's data model & interface allows builders in the tool to create countless helpful views for examining Marketing programs' performance and interactions with any CRM changes. It is incredibly helpful to have email, paid, and web data in one interface that can speak to CRM data. Before HockeyStack, it was quite cumbersome or impossible for our team to have views into questions such as "what paid social campaigns are driving demos that then receive BDR follow up" or "what email assets, via driving web visits, are influencing the most pipeline" - and especially for either of these questions "do we see that engagements of these types tend to have higher conversion rates to pipeline than users who visit our website in general, or does this pipeline have a higher likelihood to convert to qualified pipeline"?

While HockeyStack is geared towards Marketing attribution use cases, I also find a lot of value out of using the tool for other Sales/CRM reporting use cases such as BDR activity reporting and sales play efficiency, just because HockeyStack is able to solve for many of the object limitations that make intra-SFDC reporting challenging.

I'll also note their customer support has been quite helpful in the year we've used them, I have all responses to my cases within 48 hours and many of them are quite complex. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

While HockeyStack's platform is genuinely "no-code", you will need an adept technical user to manage the backend and enable channel-owners for your team to get value. HS' onboarding process will have them directly help you set up your initial infrastructure for how you define concepts like "channels", "campaigns", "assets", etc. (how do we define these attributes unique to our organizations naming conventions and utm structures within ad platforms, MAP, etc.), but as business processes ever-evolve, you are going to need a technical manager who can learn how the backend of this tool works, and that will take time. You will also need this technical owner to be keyed into how your organization defines goals like meetings booked, pipeline generation, pipeline qualification, product ACV, etc. to ensure your HS reporting aligns with any CRM reporting. This is not a dislike from my end per say, as I get a lot of satisfaction from being able to answer many of our business questions in this tool, but this is an important flag to teams who think after initial setup they can leave this tool to channel owners. I have seen many features released in the year we've been on HS that is reducing the time it takes to see value for new customers however. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Hockeystack is the best way to access my marketing & sales data"
What do you like best about HockeyStack?

We had been struggling with many other tools, but we were able to implement Hockeystack in one week and start getting insights from their AI chatbot.

Their support team is super invested in our success. I asked them some strategy questions, even outside of Hockeystack, and they have been very helpful. I feel like they are part of my team. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

The platform is like a spaceship; it can do so many different things. I think I've barely scratched the surface of its possible use cases. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Best insights we got on our GTM!"
What do you like best about HockeyStack?

I was the technical point of contact in a hockeystack implementation and was expecting a lot of headache in installing a managed package in our salesforce, configuring the field mapping, making sure everything is validated and set up for use by our team based on my past experience with dreamdata. the implementation was self serve, all integrations go by pretty fast. i spent one afternoon standing it up and then the team was able to start using the out of the box dashboards. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

Our team has pretty complex data needs and the platform is a lot to take in, so i had to spend A LOT of time with the support team and dig a lot into the docs and webinars to figure out how to build all of the custom stuff out Review collected by and hosted on G2.com.

Tanmay S.
TS
Digital Marketing Manager
Mid-Market (51-1000 emp.)
"A solid GTM intelligence platform"
What do you like best about HockeyStack?

HockeyStack's cookieless tracking technology is a legitimate competitive advantage. It works without cookies by default while still capturing the full buyer journey from first visit to closed-won. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

You need to buy the account intelligence platform separately which can be expensive for many teams. Review collected by and hosted on G2.com.

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