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Homebase Pricing Reviews

(2)
Jenn C.
JC
CEO
Small-Business (50 or fewer emp.)
"Simple scheduling for teams"
What do you like best about Homebase?

I like that my team can put in their availablilty and time off requests and easily be scheduled for projects Review collected by and hosted on G2.com.

What do you dislike about Homebase?

Cost is higher that others. Switched to connectteams Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"Beware! They will take your money and hold it for a week before giving you a refund!"
What do you like best about Homebase?

It seems relatively easy to use. At least, their initial implementatio was decent, not withstanding the fact that the system freaks out if you have an employee whose previous company also used Homebase. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

When things go wrong, don't think their tech support cares to help you, even if the issue is time-sensitive, like needing to approve payroll and not being able to log in. But the worst thing is, we recently discovered an error in a payroll, we called them to see how we can fix it, and their solution was to "VOID" that payroll, and run an "off-cycle" payroll. You would think that having voided the wrong payroll, they would not try to take money for the tax withholding for the VOIDED payroll, right? WRONG!!! They happily took out $5.5k from our account, and guess what, they then took out another 5k from our account four days later! When I asked for a refund pronto, they pretty much shrugged and said "too bad, it will take 5-7 business days to process a refund." Talk about thievery! And they claim to be helping small businesses! Yeah right, more like helping themselves to small businesses' money! Avoid like the plague. Their slow customer support, plus their apparent belief that they can take and keep our money, is proof that they really don't care about their customers. I'd rather pay more for an honest service with decent customer support. Review collected by and hosted on G2.com.

Response from Nick McGonegal of Homebase

We’re truly sorry to hear about your experience with our payroll process and customer support. We understand how critical payroll is for small businesses, and we never want our customers to feel unsupported—especially in time-sensitive situations.

We also take customer support concerns seriously. If you could please reach out to our support team and ask to speak to a Team Leader or Manager, we'd be happy to understand the situation more, and see how we can make this right. We’d love the opportunity to regain your trust.

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