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IBM Targetprocess

By Apptio, an IBM Company

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IBM Targetprocess Reviews & Product Details

IBM Targetprocess Product Details
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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

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IBM Targetprocess Integrations

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Integration information sourced from real user reviews.

IBM Targetprocess Media

IBM Targetprocess Demo - Resource Management
Reduce risk by dynamically managing resources, capacity, and demand
IBM Targetprocess Demo - Program Management
Deliver increased value throughout your strategic portfolio
IBM Targetprocess Demo - Portfolio Budgeting
Shift from project to product funding
IBM Targetprocess Demo - Strategic Planning
Continuously link work, labor, and investments to business strategy
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IBM Targetprocess Reviews (242)

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Reviews

IBM Targetprocess Reviews (242)

View 1 Video Reviews
4.3
242 reviews

Pros & Cons

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Anant D.
AD
Senior DevOps Engineer
Mid-Market (51-1000 emp.)
"good ticketing/SCM tool"
What do you like best about IBM Targetprocess?

Easy to create and manage tickets boards etc.

Customer support is good.

Very easy to deploy on cloud. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

if you are switching from JIRA it is bit difficult to learn Review collected by and hosted on G2.com.

CS
Senior TBMA
Enterprise (> 1000 emp.)
"smooth planning"
What do you like best about IBM Targetprocess?

I like the ability to streamline Agile portfolio and project management, offering teams a clear, visual way to manage work at all stages, from planning to execution. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

The platform’s flexibility, while powerful, can also make it complex and difficult to set up initially, especially for teams unfamiliar with Agile frameworks or extensive customization. The user interface, while highly visual, feels cluttered or overwhelming, particularly in larger implementations with numerous boards and data points. Sometimes there are performance issues when handling large datasets, which can impact productivity, especially in our fast-paced environment. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Targetprocess

Hi Cody! We're glad to hear that you find IBM Targetprocess helpful in streamlining Agile portfolio and project management. We understand your concerns about the platform's complexity and performance issues, and we are continuously working to improve the user experience and address any performance issues. Thank you for sharing that feedback!

GW
Senior Manager Technology Business Management
Mid-Market (51-1000 emp.)
"Transformative Agile Reporting"
What do you like best about IBM Targetprocess?

The most helpful point about Targetprocess from my point of view as a Portfolio Budget Manager include the ability to assign individual resources to value streams and see their immediate cost impact based upon the allocations entered. In prior years my team had to utilize up to three or four different sets of data and tools to make these calculations. Now we can make capacity changes and see and immediate update to the forecast. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

Filtering should be much easier instead of required a ? and set wording which does not always work. Review collected by and hosted on G2.com.

KW
IT Systems Administrator
Mid-Market (51-1000 emp.)
"A decent tool to track Software Dev work; they have come a long way in adding features"
What do you like best about IBM Targetprocess?

The current version of TargetProcess offers many different ways to configure automations, workflows and customizations. If you looked at TP even 2 years ago, the product is very different and much improved from that version. They have really listened to what we wanted out of it and done the work to roll out functionality that they didn't have before. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

Some of the backend configuration requires a bit of coding. I'm not a career developer, so sometimes it takes me a little while to work through the code in order to make things work. Review collected by and hosted on G2.com.

Sinora B.
SB
Apptio Targetprocess Implementation Lead
Enterprise (> 1000 emp.)
"It blew my mind - What an outstanding Tool"
What do you like best about IBM Targetprocess?

- The flexibility

- Scalability

- The ability to be able to mold the tool to the organizations requirement versus asking organizations to adjust to the tool rigidness (No kidding, it was best thing I have ever seen)

- the simplicity of the tool

- Support of Targetprocess guys and response time of customer support live chat was pure love <3

- Implementation was great, pretty smooth

- Did Jira to TP Integration and loved the ease of creating fields and syncing and mapping data . Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

- Poor documentation - I think you guys still need to make it more responsive and detailed. Info is unclear in many areas and very high levels. Need more robust learning material

- Better Training - the current info shared in training was very different than what I experience on the job while I was working with client.

- Advanced filter could have been simpler, LOL

But now that advanced filter are not simple - a training focusing on using Advanced filter, creating validation rule with some real time case studies or training live session or even training videos... Need more complicated scenarios to be explained and broken down properly. Review collected by and hosted on G2.com.

John W.
JW
Director of Product Management
Industrial Automation
Mid-Market (51-1000 emp.)
"Great for Team using SAFe"
What do you like best about IBM Targetprocess?

It is a comprehensive issue and project tracking platform that includes many features aimed at small to mid-sized companies who are employing SAFe methodologies for their Product/Project delivery process. It has copious features for Release Train Engineers and Product Managers to effectively collaborate on the backlog and requirements. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

The navigation and configuration of the tool can be clunky and unfriendly, especially to new users who are accustomed to simple, easy-to-use platforms like Jira, or others. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Enterprise (> 1000 emp.)
"Mirza's review on the Target process"
What do you like best about IBM Targetprocess?

We can create an overview of all the projects and portfolios, which helps management decide on their next step. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

TP currently has no integration with PowerBI, which is widely used for management reporting. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Targetprocess

Hi Mirza,

Thank you for sharing your feedback! We are glad to hear that IBM Targetprocess is helping with project and portfolio management.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Ticket system that doesn't get in the way"
What do you like best about IBM Targetprocess?

Initial implementation is fast and easy: you can get a team started in a matter of minutes. Basic operations are simple and intuitive. It offers all the features we need, and it is easy to adapt to the way we work (custom process, custom fields, etc). Customer support is great, even for complex stuff (ex: custom automation or validation rules). Since our team use it all day, everyday, we have successfully integrated it with other products, and created custom scripts for many routine tasks using it's API. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

It's great to manage tickets and releases, but the project management features are not very useful to us. The timesheet is the most used view, and it is a popup. It doesn't refresh automatically, which is extremely annoying. A pet peeve of mine is that bugs are different than tasks: I wish there was an option so they behave exactly as tasks (ex: bugs must be created in a story). I created rules to fix that, but they sometime give us headaches when moving bugs around. Managing the backlog in TargetProcess just sucks: that's why we have integrated it with Notion. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Targetprocess

Thank you for taking the time to leave us a review. We strive to make our customers wildly successful, and we’re sorry to hear that we missed the mark here. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, would you please consider emailing us at customerfeedback@apptio.com to discuss this further?

 

Kind regards,

Apptio Team

RH
Enterprise (> 1000 emp.)
"Strategic IT Portfolio Transparency"
What do you like best about IBM Targetprocess?

Flexible data model and ability to custimize views for our different user personas. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

The left hand navigation can become a bit overwhelming, would like to see it overhauled to make it easier for our end users to find information Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Targetprocess

Hi Ricardo! We are glad to hear that IBM Targetprocess is a useful tool for you! We appreciate your feedback!

CM
Business analyst
Mid-Market (51-1000 emp.)
"Targetprocess is a very good tool"
What do you like best about IBM Targetprocess?

The abillity for our organization to have multiple Kanban boards that allow for ease of use to flow as an agile shop. The flexibility for our organization to adapt as needed and targetprocess be flexible enough to be usable in our business model as a non-profit. Review collected by and hosted on G2.com.

What do you dislike about IBM Targetprocess?

We wish it had more integrations that would allow for it to connect more seamlessly to our other systems. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

15%

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IBM Targetprocess Features
Creation & Assignment
Due Dates
Task Prioritization
Community Forum
Customer Ideation
Work Capacity
Task Ranking
Kanban Board
Time Tracking
Progress Monitoring
Budgeting