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Kount Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the easy-to-navigate interface and extensive customization options that enhance fraud defense capabilities. (3 mentions)
Users value the enhanced validation and decision-making capabilities from Kount's geolocation search, improving user experience significantly. (2 mentions)
Users value the continuous innovation of Kount, enhancing decision-making and fraud prevention capabilities effectively. (2 mentions)
Users value the convenience of Kount's quick implementation and responsive support, enhancing their overall experience. (1 mentions)
Users value the genuine customer focus of Kount's team, appreciating their knowledge and helpfulness in addressing business needs. (1 mentions)
Users find Kount's software to be responsive and easy to use, enhancing efficiency in fraud prevention. (1 mentions)
Users value Kount for its robust fraud prevention capabilities, enhancing chargeback mitigation and insightful reporting. (1 mentions)
Users value the excellent reporting capabilities of Kount, enhancing stakeholder communication with key metrics and insights. (1 mentions)
Users find the lack of clarity in scoring and terminology confusing, affecting their experience and understanding. (2 mentions)
Users experience delayed updates during implementation, wishing for quicker resolutions despite eventual fixes. (1 mentions)
Users find the inaccurate scoring and conflicting terminology of Kount confusing, impacting their overall experience. (1 mentions)
Users desire improved onboarding for new analysts to simplify the manual review process and clarify rule explanations. (1 mentions)
Users desire improved documentation for onboarding new analysts, seeking clearer rule explanations for manual reviews. (1 mentions)

Top Pros or Advantages of Kount

1. Features
Users appreciate the easy-to-navigate interface and extensive customization options that enhance fraud defense capabilities.
See 3 mentions

See Related User Reviews

G A.
GA

G A.

Mid-Market (51-1000 emp.)

4.5/5

"What can you KOUNT on?"

What do you like about Kount?

The user interface is easy to navigate, and with the addition of 3rd party data providers you have enhanced validation, and ability to improve your de

JW

Julia W.

Enterprise (> 1000 emp.)

5.0/5

"The most advanced fraud prevention program available"

What do you like about Kount?

The options and innovation is endless when it comes to defending our company from fraud. Kount is continuously rolling out new products to improve the

2. Geolocation Search
Users value the enhanced validation and decision-making capabilities from Kount's geolocation search, improving user experience significantly.
See 2 mentions

See Related User Reviews

G A.
GA

G A.

Mid-Market (51-1000 emp.)

4.5/5

"What can you KOUNT on?"

What do you like about Kount?

The user interface is easy to navigate, and with the addition of 3rd party data providers you have enhanced validation, and ability to improve your de

Timothy K.
TK

Timothy K.

Mid-Market (51-1000 emp.)

5.0/5

"Kount was able to help us when others couldn't."

What do you like about Kount?

The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev te

3. Technology Innovation
Users value the continuous innovation of Kount, enhancing decision-making and fraud prevention capabilities effectively.
See 2 mentions

See Related User Reviews

G A.
GA

G A.

Mid-Market (51-1000 emp.)

4.5/5

"What can you KOUNT on?"

What do you like about Kount?

The user interface is easy to navigate, and with the addition of 3rd party data providers you have enhanced validation, and ability to improve your de

JW

Julia W.

Enterprise (> 1000 emp.)

5.0/5

"The most advanced fraud prevention program available"

What do you like about Kount?

The options and innovation is endless when it comes to defending our company from fraud. Kount is continuously rolling out new products to improve the

4. Convenience
Users value the convenience of Kount's quick implementation and responsive support, enhancing their overall experience.
See 1 mentions

See Related User Reviews

Timothy K.
TK

Timothy K.

Mid-Market (51-1000 emp.)

5.0/5

"Kount was able to help us when others couldn't."

What do you like about Kount?

The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev te

5. Customer Focus
Users value the genuine customer focus of Kount's team, appreciating their knowledge and helpfulness in addressing business needs.
See 1 mentions

See Related User Reviews

BS

Bryan S.

Small-Business (50 or fewer emp.)

5.0/5

"Kount Review"

What do you like about Kount?

The employees are all knowledgeable, helpful, down to earth people that have expressed genuine interest in the needs of my business

6. Ease of Use
Users find Kount's software to be responsive and easy to use, enhancing efficiency in fraud prevention.
See 1 mentions

See Related User Reviews

Timothy K.
TK

Timothy K.

Mid-Market (51-1000 emp.)

5.0/5

"Kount was able to help us when others couldn't."

What do you like about Kount?

The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev te

7. Fraud Prevention
Users value Kount for its robust fraud prevention capabilities, enhancing chargeback mitigation and insightful reporting.
See 1 mentions

See Related User Reviews

JW

Julia W.

Enterprise (> 1000 emp.)

5.0/5

"The most advanced fraud prevention program available"

What do you like about Kount?

The options and innovation is endless when it comes to defending our company from fraud. Kount is continuously rolling out new products to improve the

8. Reporting
Users value the excellent reporting capabilities of Kount, enhancing stakeholder communication with key metrics and insights.
See 1 mentions

See Related User Reviews

Timothy K.
TK

Timothy K.

Mid-Market (51-1000 emp.)

5.0/5

"Kount was able to help us when others couldn't."

What do you like about Kount?

The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev te

Top Cons or Disadvantages of Kount

1. Lack of Clarity
Users find the lack of clarity in scoring and terminology confusing, affecting their experience and understanding.
See 2 mentions

See Related User Reviews

JW

Julia W.

Enterprise (> 1000 emp.)

5.0/5

"The most advanced fraud prevention program available"

What do you dislike about Kount?

I wish there was a bit better onboarding for new analysts doing manual review. A clear cut and easy to understand explanation of rules would be awesom

G A.
GA

G A.

Mid-Market (51-1000 emp.)

4.5/5

"What can you KOUNT on?"

What do you dislike about Kount?

Some of the scoring, and terminology seem to be in conflict with each other, which is probably just a function of how the product evolved over time.

2. Delayed Updates
Users experience delayed updates during implementation, wishing for quicker resolutions despite eventual fixes.
See 1 mentions

See Related User Reviews

Timothy K.
TK

Timothy K.

Mid-Market (51-1000 emp.)

5.0/5

"Kount was able to help us when others couldn't."

What do you dislike about Kount?

There were a few snags with implementation between Kount and our Dev team. The issues were all resolved, I wish it could have been handled quicker but

3. Inaccuracy
Users find the inaccurate scoring and conflicting terminology of Kount confusing, impacting their overall experience.
See 1 mentions

See Related User Reviews

G A.
GA

G A.

Mid-Market (51-1000 emp.)

4.5/5

"What can you KOUNT on?"

What do you dislike about Kount?

Some of the scoring, and terminology seem to be in conflict with each other, which is probably just a function of how the product evolved over time.

4. Learning Difficulty
Users desire improved onboarding for new analysts to simplify the manual review process and clarify rule explanations.
See 1 mentions

See Related User Reviews

JW

Julia W.

Enterprise (> 1000 emp.)

5.0/5

"The most advanced fraud prevention program available"

What do you dislike about Kount?

I wish there was a bit better onboarding for new analysts doing manual review. A clear cut and easy to understand explanation of rules would be awesom

5. Poor Documentation
Users desire improved documentation for onboarding new analysts, seeking clearer rule explanations for manual reviews.
See 1 mentions

See Related User Reviews

JW

Julia W.

Enterprise (> 1000 emp.)

5.0/5

"The most advanced fraud prevention program available"

What do you dislike about Kount?

I wish there was a bit better onboarding for new analysts doing manual review. A clear cut and easy to understand explanation of rules would be awesom

Kount Reviews (116)

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Reviews

Kount Reviews (116)

View 1 Video Reviews
4.8
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KL
Cost Accountant
Accounting
Small-Business (50 or fewer emp.)
"Powerful Fraud Detection and Customization, But Pricey for Small Businesses"
What do you like best about Kount?

Kount applies the AI expertise to analyze massive interactions and offer safety rating for easy management

The program connects with diverse systems, from address, IP, email and devices, which helps identify actual interactions and ensures we boost quality communication

We use Kount to create custom rules that we use to capture the relevant information from all sources

The responsiveness of Kount ensures that we gain high returns as a company

The program ensures that it identifies possible promotional abuse and strict enforcement measures are taken Review collected by and hosted on G2.com.

What do you dislike about Kount?

Kount may capture false positives, some insights or transactions are not genuine.

Kount overrides the financial muscles of small companies, meaning that it is extremely expensive Review collected by and hosted on G2.com.

Timothy K.
TK
Digital Brand & Content Creator
Mid-Market (51-1000 emp.)
"Kount was able to help us when others couldn't."
What do you like best about Kount?

The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev team to get it done. Implementation was a lot quicker than the competitors. From scoping out our projet to the 90 day personalized onboarding (Shoutout to Olaia ⭐⭐⭐⭐⭐) it was a great experience. Responsive, thorough, and easy to use software. Review collected by and hosted on G2.com.

What do you dislike about Kount?

There were a few snags with implementation between Kount and our Dev team. The issues were all resolved, I wish it could have been handled quicker but it was to be expected with the custom integration we required. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

Thank you so much for taking the time to leave such a thoughtful review, Timothy! We're thrilled to hear that Kount has been a great fit for your team and that the implementation process exceeded expectations. We also appreciate your honest feedback on the integration challenges, and we're glad everything was resolved smoothly in the end. I'll make sure to give Olaia some major props! Thanks again for sharing your experience!

Anurag G.
AG
Manager
Mid-Market (51-1000 emp.)
"Kount is a leading fraud prevention platform with powerful AI-driven tools for online merchants."
What do you like best about Kount?

User-friendly interface and dashboard enable quick action—both for novices and seasoned agents—in reviewing transactions and managing fraud. Review collected by and hosted on G2.com.

What do you dislike about Kount?

Initial setup and integration was complex, especially for merchants not using recommended payment processors; some custom integrations may delay deployment. Review collected by and hosted on G2.com.

Marco Antonio G.
MG
Ingeniero Informatico
Computer Software
Mid-Market (51-1000 emp.)
"Excellent fraud detection, but expensive and complex for micro-enterprises."
What do you like best about Kount?

real-time fraud detection and identity theft prevention Review collected by and hosted on G2.com.

What do you dislike about Kount?

cost for micro enterprises and specialized configuration Review collected by and hosted on G2.com.

G A.
GA
Vice President of Risk Management
Mid-Market (51-1000 emp.)
"What can you KOUNT on?"
What do you like best about Kount?

The user interface is easy to navigate, and with the addition of 3rd party data providers you have enhanced validation, and ability to improve your decisions. I'm also excited about product enhancements to leverage new AI decision science! Review collected by and hosted on G2.com.

What do you dislike about Kount?

Some of the scoring, and terminology seem to be in conflict with each other, which is probably just a function of how the product evolved over time. Hi scores, vs low scores, before vs after for example when setting context related to proximity or time of purchase can be confusing. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

We appreciate your thoughtful review of Kount! We're delighted to hear that our user interface and AI enhancements are making a positive impact. We value your support and are always here for you. Thank you for your business!

Katrina K.
KK
Enterprise (> 1000 emp.)
"Fraud's endgame"
What do you like best about Kount?

Kount is a great fraud mitigation tool for our business and has the ability to support multiple brands. The account managers are always willing to help and very easy to communicate with. We are frequently learning about new tools/capabilities in the Kount platform which is fundamental to the ever changing fraud environment. Review collected by and hosted on G2.com.

What do you dislike about Kount?

Being nitpicky, some functions could benefit from updates/enhancements so users can use the service and retrieve information with ease. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

We're incredibly grateful for your glowing review Katrina! It's fantastic to hear both our tools and team have significantly contributed to supporting your brands. We're committed to continuously adapting to the fraud environment, and your feedback on enhancing functions is invaluable to us. Thanks for being a part of our journey to make fraud's endgame a reality!

Elizabeth (Lyz) N.
EN
Director of Risk Service Management
Mid-Market (51-1000 emp.)
"Kount is a great versatile fraud system for any business!"
What do you like best about Kount?

Kount can vbe used in a number of versitile and complex ways that allow for a customized use for any business. They have utilized not only their own AI learning, but also have partnered with several companies to allow integrations into their systems in every facet of fraud. Whether it is chargeback mitigation, friendly fraud mitigation, verification or simply protecting your company from incoming fraudsters; they have it covered. Review collected by and hosted on G2.com.

What do you dislike about Kount?

The move from Datamart to Data on Demand does now require some BI presence, where as Datamart had really eliminated the need for it for smaller businesses. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

Thank you so much for taking the time to share your honest thoughts on your experience with us Lyz! We're thrilled to hear our suite of fraud prevention tools have proven to be essential to protecting your business from all aspects of fraud. We look forward to continuing our partnership - thank you for choosing Kount! Cheers!

EG
Small-Business (50 or fewer emp.)
"Great product! Much needed Tool!"
What do you like best about Kount?

The alerts help me catch chargebacks before they get processed. I get the alert, go into Kount and deal with it immediately before it reaches my merchant processor. Plus I have almost 3 days to get it taken care of. Just enough time. Review collected by and hosted on G2.com.

What do you dislike about Kount?

Honestly, to be fair, the only thing I have seen and it is not really bad, but I have forgotten a couple of alerts because I get the alert email, but sometimes it hasn't reached my dashboard, maybe because I react too fast. So I wait a bit and it arrives maybe a few minutes later. However a couple of times I completely forgot about it and they timed out. They do, however, have an automatic setting to take care of it, I just like to see what the alert is. Nothing major, but just wanted to give a fair review. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

Your feedback made our day Estevan! Thanks for taking the time to share your experience. It's great to know that we've made a significant impact on reducing chargebacks for you. We're grateful for your business and look forward to continuing to assist you. Cheers!

Alonso V.
AV
Mid-Market (51-1000 emp.)
"Efficient Fraud Protection Solution"
What do you like best about Kount?

The best aspect of Kount is its accuracy in identifying fraudulent transactions, which helps protect our business and improve customer trust. Review collected by and hosted on G2.com.

What do you dislike about Kount?

Occasionally, the user interface could be more intuitive, but overall, it's a minor inconvenience compared to the benefits of using Kount. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

Thank you so much for your thoughtful review Alonso. We're thrilled to hear that Kount's accuracy in identifying fraudulent transactions is making a significant difference in protecting your business and bolstering customer trust. Your user interface feedback is invaluable - we're committed to making continual improvements to enhance your experience. We truly appreciate your support and look forward to serving your business needs even better in the future. Cheers!

Verified User in Consumer Goods
AC
Enterprise (> 1000 emp.)
"Fraudsters beware.."
What do you like best about Kount?

Having Kount as part of our fraud software protection has been a blessing. Over 90% less in chargebacks, putting more money in our pocket. Creating rules that work for our line of business is the easiest way and the support from Kount's staff makes like so much easier. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I wish we could like CC info to the cutomer. Unfortunaley due to PCI constrictions we cannot have that. Would make challenging a CB so much easier. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

Thank you for sharing your positive experience of Kount and the impactful results you've seen in reducing chargebacks and fraud! We are continually striving to enhance our solutions and we value your feedback as we seek to make our tool even more user-friendly. Cheers!

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